Matrix Basement Finishing

The quality of work was outstanding. The workers showed up on time each day and completed the project within the time promised.

What a great experience from start to finish! Complete project management from design to final inspection - Steve Z was awesome! Scheduling system so you are informed of what is happening each day/week is a great feature. Would recommend and use again for any remodel project.

Matrix was extremely professional and provided a quality service. I highly recommend them to anyone looking for true project management of their construction!

The installation crew that was sent to do the work was timely, polite, and very professional. The lead on the project kept me abreast as to all steps being taken throughout the project. I however had second thoughts about station of the product being used as to weather it would compliment my construction design. i was rest assured by the marketing staff that everything would turn out well and they swiftly took care of my concerns as such. Needless to say I am glad that I took heed to the persuasion because everything turned out just as promised. This company also stand to to their code of ethics of customer service without hesitation. Thank you Ron, Bill, Angel, and Marco for presenting a job well done on my home.

The quality of work performed was excellent. They totally transformed our basement into a new living area.

Excellent quality work. We love our new basement!

[This review is purely related to the initial consultation, and I can't comment on the quality of their actual work] We wanted to finish up our basement so I started to research contractors. Matrix was the first company we reached out to. They had great reviews, great financing options, and it seemed like they had great experience. However, the initial conversation created so many red flags that we decided not to move forward with them. To make things easier, I figured I'd just give bullet points so it's easier to digest. This conversation is broken down into two parts, the initial walk-through and the presentation. Basement Walk-through: -They canceled my first appointment, scheduled a second one and the guy came about hour and half late. Not a big deal, as I get rush hour traffic can be a pain. -During the basement walk through, he tells me certain things are not up to code, though our building was built in 2011 so I don't see how that's possible. Seemed like some sort of scare tactic. (Red Flag 1) -He then tells me that they won't do any projects with a permit. I tell him that everything I read online tells me that I should not do this without a permit. He goes on to tell me that 90% of their projects are done without a permit, plus the lead time to get a permit is super longer, and the inspector might find some things that aren't up to code which would create more issues for me. (Red Flag 2) -He tells me that we would just need to buy the toilet, the bathroom vanity, and the utility sink we wanted. His team would then install all of this for us. Maybe I'm ignorant in that this is the first company we are talking to, but I thought the contractor would show us ideas, give us an invoice, and do the rest from there. He told us to just go to Home Depot and buy the materials needed. (Red Flag 3) -So I ask, since they're a design company, do they just hire a bunch of sub contractors to do the job relative to their design? He said they do everything in house and they don't use sub contractors. (Not a flag in the moment, but after research it seems like this was lie) Sales Presentation: -Finally it came down to the sales presentation, and these are the moments that created the most flags. -He first shares how amazing this company is, and all the various things they have accomplished. He also shares a brochure with me, which funny enough, on the back page said they do everything up to code and per city requirements. (Red Flag 4) -I tell him my main concern is that they don't want me to follow the city's protocol by getting a permit. He gets his boss on the phone, and he is more smug than this guy in front of me, and goes on to tell me that legally I'm required to get a permit but it's not an efficient use of their company's time to get a permit. I tell him that should the city find out I did this project without a permit, I think I would be fined and may even be asked to tear down the entire project, and I would face all liabilities. He confidently tells me that if the city finds out, it falls on the contractor not the owner of the home. So I said, "you want me to move forward on something that's actually illegal", they said yes. (Red Flag 5). -Now came time to discuss the numbers, and as a finance guy, the main moment I've been waiting for. He first gives me an initial quote of 48k, he then tells me that with the current promos/rebates, it comes down to 44k. I told him that this seems a bit high, given we're only going with a half bathroom, and not getting a wetbar, and only framing 75% of the basement (the full basement size is only 700 sq ft). He said they like to incentivize customers that sign with them the same day, as it makes them more efficient, so if I were to move forward on this today it would be 37k. I asked to see an itemized list of costs, and he said he can't provide that and no contractor ever would. (Red Flag 6) -I told him that I feel I need to do more due diligence around this, as I need to research the permit requirements, and also get a second or third opinion around this as this is my first time inquiring about this project. -He gets his boss on the phone again to discuss if they can do better on the price. This boss tells me his salesman has had a rough month, and he has a few more appointments tomorrow, and he wants to make sure he is happy when he goes to these appointments. So he's going to do something special for me that's never done before. He tells the sales guy some random numbers, and the sales guy says he can now offer this project for 34k, but we would need to sign up today. (Red Flag 7) -I told him I'm not a fan of these high pressure sales situations where you have to sign up today, and if we don't, we don't get the better pricing. I told him this is very analogous to time share pitches, where they say all the right things so that you sign a contract you can't get out of. I explained that if they are very confident in their product and services, they should give their customers time to digest all the information, and not penalize them for not signing up the same day. Pricing should be consistent whether we move forward today, or 3 months from now. He goes on to tell me how great of company they are, and the quality of work they do. I mean they have done 8k homes already, so what's the need to have reservation. I tell him the reservation comes from them not wanting me to get a permit (though every site and their brochure tells me this is a requirement), the fact we started at 47k and now are at 34k tells me I'm probably paying more of a premium than I need to, lastly the biggest issue is that they don't want me to do any more research around what I consider to be a big project. -He tells me if I go with another contractor, then how would I know if they actually did what they were suppose to do? I asked him, how would I know you guys did what you were suppose to do? He goes back to how great of a company they are, which isn't the answer to the question he actually posed. (Red Flag 8). -After my prudent questioning, he realized I wasn't going to move forward. I told him I might still move forward with them after I do my research but definitely not before then. I asked he email me the quote plus the contract. If it all looks good, I'd be happy to give you my business. He said he would have both of these to me in a couple of days. It's been about 3 weeks since I saw him and still have yet to receive anything. (Red Flag 9) -Last week someone from Matrix texted me to see if I'd like to move forward. I responded by saying I have yet to receive the quote and contract which was suppose to be emailed to me weeks ago. No response after that (Red Flag 10). In summary, I can't comment on their quality of work, however the amount of flags that came up during the first meeting was alarming. I work in sales too, and the pricing of my services doesn't change if someone becomes my client today or in the future. Though they offer amazing financing options, I think they bundle in those costs into their final price, which I don't blame them for (they are a for-profit business at the end of the day). My issue is the lack of transparency related to pricing, high pressure sales tactics, not wanting to follow city requirements (effectively start an illegal project), and not sending me any contract/quote for me to review. I could only imagine that all of the highly rated reviews are from people where price is not an issue, didn't have enough capital to do projects like this out of pocket so they were sold on the affordability of the monthly payment rather than the total cost of the project, or just believed everything these salesman say and didn't want to miss out on the amazing "savings". I won't say you shouldn't explore your options with Matrix, rather, exercise EXTREME caution and prudence.

Matrix did a great job! They were done much sooner than expected and every crew that we worked with was clean and respectful. Thank you Matrix for the basement we've always wanted!

We had a basement stuck in the 70's. After 15 years of talking about getting a face lift, we had several people come by to see what they could do. Most offered options we did not like. Matrix spent a few hours going various options. Options we were not offered or even thought of by the others. The industrial ceiling they mentioned peaked our interest. Spray Foam insulation is a great option. The crews were great. Professional. Courteous. ON TIME! The Painters were great. Always open to questions, and always asked us for our input. The crew manager was always available for an update and always communicated any changes. The Finished product looked exactly like the computer rendered drawing. After an initial hiccup in starting the project, the projected timeline was laid out and only took a week longed then anticipated, due to supply issues. My wife and I are very pleased with the finished project.

They were very inefficient. Lots of red flags. The quote was for 450 sq ft and quoted at $90,000.

Just finished our basement inspection today Everything went well. The whole basement remodeling process was made easy by Matrix Home Solutions and it looks GREAT! Our PM Ben was great to work with. He made sure that any concerns we have were addressed timely and to our satisfaction. I would definitely recommend them to friends and family.

Matrix was a pleasure to work with during our Finished Basement project. From the initial consultation through the completion, we were able to easily communicate and collaborate. Our Project Manager, Ben, was easy to get a hold of, quick to resolve any questions or concerns we had throughout the project. All subcontractors were professional, friendly and easy to work with. We are absolutely thrilled with the final project. Our basement is now the highlight of our home with space for the whole family and guests. We love the specialized features including hidden bookshelves and television/fireplace build out. Thank you for a wonderful experience and amazing finished basement.

Very pleased with finished product. Would definitely recommend to someone eles.

I am in the process of remodeling my bathroom and I called Matrix I spoke with them on the phone telling them what I was planning on doing they said they would send someone out to give me a quote. what they didn't tell me was that they only do tub and shower remodel they don't touch vanity, toilet, or flooring. They quote an obscene price of 30k to 50k (1/4 of the total cost of my townhome) I told him that none of this was explained to me when I made the appointment and that I was told they did everything. I gave me a BS answer and left. TOTAL WASTE OF MY TIME. DO NOT HIRE THESE CLOWNS

Fast work only took to weeks to complete.

Did a great overall job. Would highly recommend them to anybody. Every step along the way was explained and the job was done timely. Looks great!

After much research and looking around, we found matrix and I thank God we did for reasons of: The Professionalism? The Materials The contractors they used and how they worked with us to make sure everything was perfect! Ben Gibbons was our Superintendent and so glad he was. He was very responsive. Mistakes do happen but between him and contractors were all fixed and superceded our expectations. Thank you Matrix! 10/10

Overall the project was great! We are very happy with the quality of the work and the basement looks great. From design to build to final inspections, the whole process was awesome. We especially enjoyed the ability to pick out all our custom finishes, paint colors, and the custom design process for finishing our space. Also being able to follow along through the mobile app was a great benefit -- left no questions about when/where/who the next phase would be. Awesome experience!

Matrix did a great job from start to finish. The quality of the work is great and any concerns I had where quickly taken care of.

I hired Matrix to finish my basement and it turned out beautiful! This company runs like a very well-oiled machine. My project was done on-time and all sub-contractors were professional, polite, honest, and flexible. Very high-quality work! Matrix had been recommended to me by my neighbor and I'd 100% recommend them to anyone looking for top-notch basement remodel.

We had an excellent experience with Matrix when remodeling our basement. Ben G. was our project manager and helped make the process run smoothly. Ben, as well as all of Matrix’s contractors, were very professional. I was very impressed how they cleaned up at the end of every day and how easy it was to get a hold of someone (especially Ben) if a concern came up, even on the weekends. Most importantly, the finished product was amazing. I highly recommend using Matrix and their team of professionals to complete your basement. They are honest, professional, and all costs were explained up front before we signed the contract.

Matrix Home Solutions gets a 5 ***** rating from me and my wife. We got a quote from the garage floor department to resurface our garage floor and install their Polyaspartic Floortex Coating on our garage floor. From the time of the sale to the completion of the project they were an extremely great contractor to work with. Everything went smooth. They were able to move all the items in our garage out for us in the beginning of the project and returned all items back in the garage for us. Although we told them we would clean the garage first so we would not have garbage in the garage that they would not have to deal with. I told Mike the sales person that I needed a turnkey project and that is what Matrix Home Solution gave me. The contractor that they assigned to our project was extremely accommodating and and extremely excellent employee. Manuel or (AKA) Manny. Ask for Manny when you call Matrix Home solutions to do your resurfacing of your garage floor to install their Polyaspartic Floortex floor coating. Manny is a perfectionist he works hard and he never rushes the job because he cares about his projects and puts all his pride in his project to make sure his customers are always happy. Matrix Home Solutions also does all kinds of home remodeling projects just looks up their website at Matrix Home Solutions.com. I have never worked with a contractor like MHS that cares about their customers and always wants to please them. I also want to mention that the office person that I worked with was Taylor Beagle and she was very accommodating also and very easy to work with. If you need any home remodeling projects please look them up for your home remodeling projects. They definitely get a BIG 5 STARS from us.

Matrix has been great from the start! They come to your house and go over all of your options and answer all of your questions and even offer suggestions that we didn’t think of. Once they start they keep you up to date with the builder trend app which is great! It shows the schedule/timeline of the project with pictures. Anytime I had any questions they answered in a timely manner. We were a little nervous to have this done during Covid but all of the workers wore masks and we’re very respectful with their distance. When possible they bypassed the front door and went through the emergency window to the basement. We couldn’t be happier with their work. It looks amazing. I would highly recommend them!

Matrix Basement Systems Tom Pavelko Posting publiclyLearn more about writing reviews on Google What do you like about this business? ProfessionalOn timeGood qualityResponsiveGood value Did you use this business? NoYes What services did they perform? Add all applicable services FlooringInstall flooringPaint indoorsInstall drywallInstall tile workRemodeling See 14 more Everyone was extremely professional and courteous to me and my family! They did an amazing job down to the tiniest detail on our basement finishing! Ben Gibbons oversaw the project and was an absolute joy to work with! He kept us well informed and kept the workers on task! I would endorse Matrix and Ben fully and with no reservations! Add photos

Had Matrix over and they used scare tactics/heavy sales pressure and a $3000 rebate that was expiring that night (right...) to get us to sign right then for their ridiculous price of $16000. Told us we have black mold and "it's a good thing you got us in here when you did" I did not agree with this price and before he was out the door, they were willing to do it for $9500 with some BS marketing caveats.... ultimately hired a couple of local, very solid contractors, total cost less than $6000, oh and they found no mold whatsoever once the wall was opened up. BEWARE THIS COMPANY USES SCARE TACTICS!