Matrix Basement Finishing

Very efficient and right on target with planned timelines! Whole process was simple and very low stress! Great experience

Used Matrix for to make our finished basement and they did a wonderful job. Recommended! (J. Close)

Our experience with Matrix has been excellent. Starting with the initial sales appointment with Drew, and continuing throughout the project, the Matrix team’s performance has exceeded my expectations. Ben, our project lead, has been great to work with. He kept us informed of any potential delays and was quick to respond to any questions I had. The Buildertrend App made it easy to communicate with the Matrix team and stay informed on the subcontractor’s schedules. I highly recommend Matrix to anyone who is considering finishing or remodeling their basement.

We just had our basement finished by Matrix basements and we were very happy with the process start to finish. Victor was our project manager and he was great. He called us and kept us up to date on everything that was happening and stopped by quite a bit to check on things. Matrix has an app for your phone with a calendar which shows you exactly what days workers will be in and they stayed on schedule. The app also shows you your payments and has all your documentation included. All the guys who came here to work were very polite, professional, clean and did great work. I recommend them!

Loved the app and transparency on the project. We were looking for white glove and we got it. On time and on budget. Issues were quickly addressed.

Matrix was definitely the right choice! The buildertrend app was super helpful. I always knew if I reached out with a question I would get a prompt and helpful response. The whole team at Matrix works together and they have a well oiled system!

Was going to get a quote. Got a hard sell from the appraiser - nice other than that. Insisted on my wife being there for 2 hours as well. It doesn't take 2 hours to measure a basement - anticipated more hard selling. Just didn't like it. When they mentioned a "proprietary wall system", I felt it best to punt. I'm good with an old fashioned dry-wall wall system.

An excellent basement contractor. I have a background in construction having been a CFO for contractors. I knew what to expect from a good contractor .From the initial proposal through the completion of the work Matrix was good to their word and completed things according to schedule. Every milestone and deadline has been met. The app that they use for scheduling and tracking progress with photos makes the process seamless and facilitates good communication throughout the construction period

The sales rep was very helpful and the new tub and walls were installed faster than promised

Matrix team created an amazing remodel in our raw basement. We love the efficiency of the contractors and the explanation of the process of completing the project. We love our new basement!

We used Matrix to finish our basement. Thanks to Ben and all the contractors for helping to make our space look and feel really beautiful. We had a smooth project and are looking forward to using our new space.

After exploring 3 bids to do our basement we end up choosing Matrix. While I consider all 3 to be high Matrix fell somewhere in the middle. The sales representative that came out was very experienced and knew basements, but the sales process needed to be modernized a bit. The entire sales pitch where they throw out an absurd price then call a manager to come down doesn’t exactly leave you feeling very trusting of their numbers. Then the offer to reduce the price by offering to take out basic things like paint and the ceiling would have left me very unhappy with the job had I taken them out. My advice is to negotiate an all-in price and don’t try to split out unfinished parts or you will end up with far more work than you would imagine. Beyond that the sales rep spent some time measuring our basement and explaining the Matrix system which is basically metal studs, spray foam, and mold resistant drywall. In theory it creates a basement that’s far more resilient to a potential flood backed by their warranty. Not complicated but also not something most residential contractors are used to pulling together. Pay close attention to their contract form, since they won’t easily deviate from it unless it’s on there, which includes anything existing that may need to be removed or reconfigured. Overall, their system was comprehensive in planning out a basement, however you will need to pay close attention to any areas that may deviate from the drawings. They are good with permitted basements since they have a full office staff to keep up with all the paperwork the villages require. My only real criticism is the matrix permit staff needs to work on responding to emails within 24 hours even if they don’t have a full answer. Be careful considering a permit with your local village since they may require some very expensive changes beyond your original quote. No contractor can predict everything your village may or may not require since often you can get some accommodation, but there’s no guarantee. Matrix was quite eager to deliver the materials prior to the permit being awarded by the village who ended up delaying things for months. In retrospect I wish I held off until I had the permit since it required the 2nd payment, and no work was able to be done. Matrix uses many different subcontractors each specializing in their specific trade. You have the framers, electrician, plumber, drywall, HVAC, flooring installer and painters, like a larger commercial project. They provide a schedule through an app that is typically planned a few weeks out and the contractors stuck to it, always finishing within their allotted time. Out of the group the painters were the best. New construction painting is not like your typical painting, and they were able to really achieve the perfect finished look. That said some of the subs rushed through things creating more work to fix it. Our primary GC Ben was very capable and knowledgeable and always took care of my concerns. He did seem to be stretched thin. They did do a good job accommodating in-wall speakers with some guidance. The electrician and HVAC were experts in their trade. They didn’t put down the provided plastic and created an unnecessary level of mess in the unfinished area with a floor full of joint compound, paint, and construction adhesive which are not easy to clean. While I understand construction is messy just a little bit of effort would have gone a long way. The subcontractors could use better incentives to meet higher standards that I do believe Matrix supports. Matrix did end up fixing all the problems that came up without much pushback, all you had to do was ask. I would recommend Matrix to anyone looking to finish their basement since in the end they made sure to make us happy.

Matrix did a great job with the remodel of my basement. The whole process went very smooth and any concerns I had were addressed right away. The project was also completed ahead of the estimated timeline. Would definitely work with them again for any future work to be done at my home.

We contracted Matrix Home Solutions to for our basement remodel. Wow! Truly an amazing job! The project was finished right on schedule. The project manager and his staff were extremely professional, helpful, and overall great. The end result was better than expected. Thank you Matrix!!!

Yes sure, you will enjoy our service

Phenomenal work all the way around from Matrix! We had the most incredible team to work with. Ben G. our site manager was on top of absolutely everything. Clear communications, full transparency, easy to get an hold of and extremely responsive, to top it off, just a great guy. Not only was working with Matrix easy, but the incredible craftsmanship that comes with it. Big shout out to Ramiro V. and his crew!!!! Without them, this project could never get done. Bobby and his team with electrical were “lighting” fast and even made each screw the same direction on the face plates. That’s craftsmanship and someone who cares! And an additional thank you to Fred (land his team for beautiful flooring, and one more to Steve and his HVAC technician making the basement the perfect temp! P.s. every single person that came through with Matrix made our 100lbs dog feel like the only dog in the world, incredible people working for Matrix and dog friendly!

Matrix did a great job on our basement. Everything was completed on time and very professional. Would recommended to anyone looking to finish their basement.

This is one of those companies that installs acrylic panels in the tub/shower area. Not a bad product, definitely saves time, and cost on labor and materials when compared to installing tile. Will see how it holds up after a year or so. The installers Walter and Marco were prompt, did great work. They were respectful of my property. I would’ve given 5 stars except the company did not inform me that the window trim kit that I selected and agreed to in the purchase order was swapped out with an alternative that I specifically did not want. The alternative works and I can live with it, but I don’t love it. After discussion with the two installers I understand the reason why the window trim was swapped, but I should’ve been contacted before the install and given a say - I am after all the one who’s paying.

Matrix has been great to deal with from the first meeting to the final inspections. Ben was our field manager and always kept us updated. One of the best things about working with Matrix is the Builder App that is used to communicate with them and to know every step of the way the progress being made and the calendar of when all the respective people (plumbers, carpenters, electricians, inspectors, etc) were coming out. Rudy came at the end finishing up all the final punch list items and did a great job too! Thanks Rudy!! They are extremely responsive! Thank you for doing such a great job on our basement remodel!!

We had a completely unfinished basement at the start of our conversations with Matrix. We started conversations in January 2023 and our project was fully completed by the beginning of May 2023. The contractors they used were extremely professional, courteous, and on time. I highly recommend using Matrix for any project as their communication is top notch and they make it incredibly easy on the homeowners.

We gave Matrix a deposit, and they opened a line of credit in my husband's name with the promise of a bathroom that would suit our wants/needs and did not deliver. The plans for the shower were amazing, but the plans for the rest of the bathroom were underwhelming. We did not like the materials offered, they do not install double sinks/vanities, and the tub was too shallow. Additionally, the electrical modifications involved were considered outside their scope of work. When we tried to cancel beyond the 72 hour window, they kept our deposit, the line of credit is still open, no goods or services have been exchanged, and they have not attempted to contact us regarding this issue.

They did a great job, everything was on time and on schedule. I would have them do any improvements to my house.

The job has been awesome from start to finish. The communication has been very clear and the field manager and team have been professional and awesome. The quality of work is very good. They have kept the working area clean as well as the surrounding area. They have been respectful of my home and my dog. I cannot believe how quickly the job has progressed. The Builder Trend site is perfect for someone like me who works outside of the home. Pictures are posted, the schedule is up to date and the bills are online. I highly recommend Matrix.

We had our basement finished by Matrix, and could not be more pleased. We can definitely say that, “our expectations were exceeded”! From initial contact to completion, the Matrix staff and various tradespeople were phenomenal. The quality of work is exceptional. There was an obvious pride of workmanship, something that is not so common these days. We would not hesitate to recommend Matrix.

Great experience overall. You get what you pay for with a service like Matrix. I am not in construction, and I paid for peace of mind for my basement project. I got more than I expected since Matrix coordinated the permit process, all of the materials procurement, all of the tradesmen that came through, the logistics of material delivery, material movement into the space from the delivery trucks, the city inspections, and likely a hundred other activities and decisions that must be made along the way. I didn't have to do any of that, which was a great weight off my shoulders. From the start. all the trades that came through were on time, with Matrix uniforms and tarps to protect flooring. It was clear that each trade was professional and adept at their work. I was impressed by each one, the attention to detail and the thoroughness. I liked the way the project was managed. I was provided access to a portal that contained a detailed schedule of work, a place to make payments, a place to send messages to the Matrix team and a place where the trades uploaded photos of the progress. The work was assigned a Project Manager that became my central contact, which was great. Any question or concern that came up, I took it up with him. If the trades had a question or concern, they took it up with him. That made for a very smooth process overall. I didn't have any issues throughout the work and that is because I received timely communication of any changes in the schedule or anything else that came up. From my part, I made an effort to do the same; to communicate my needs and questions. I am very happy with the final result, and I have peace of mind that it is done correctly and to code. I don't anticipate any problems with the work and I look forward to using the space for years to come.