Matrix Basement Finishing

Very well, however beware of Sales person telling you thing will be included that aren't in price

Matrix finished out the remainder of our basement. Our GC, Ben was great and part of the difference between this being a 5* review and not a 4* review. Final product looks good and I would use again.

I have not had the opportunity to use Matrix for my basement remodel because the company cancelled every appointment they confirmed with me. 3 times. First time, it was due to the specialist getting held up at the previous appointment. Second time, it was because the specialist was "Sick", and the third time was due to scheduling complications. When I called each time, they expressed their apologies and said that it wouldn't happen again. This last time they cancelled, I spoke with a gentleman names Adam who then goes on to tell me that the company is taking on more business than they can handle (a statement that does nothing for my inconvenience as the consumer). Then begins to analyze my notes from my inquiry to explain why my basement would not be a good fit for their company because it's an older basement (according to pictures from zillow). Few things regarding that: 1. If that was the case from the beginning, why not tell me that upfront instead of having me lose out on my paycheck to only have my appointment cancelled. 2. You completed an assessment on a basement from pictures on Zillow instead of the appointment? I can't help but to feel as if, they pulled up my address and saw the two pictures of the basement from 2018... and decided that my basement isn't big enough to be on their radar and if that IS the case. I would've appreciated this be told to me instead of my time being completely wasted and no one care. As a consumer, this really is frustrating, now i've lost three weeks, lost some of my working income after taking time off for the appointments, and still have no project started. Matrix Home Solutions is deceiving business and is not upfront with their business practices. Honestly, I'm kind of glad that they chose not to do my basement because i probably saved myself a bunch of headaches and overspending. Please be careful of this company!!

Awesome experience. Matrix was always on time and was on top of everything. Great job done. Strongly recommend them for any basement work.

Matrix Basement Finishing Systems completed my project on 8/26/20 ahead of schedule. The entire team was easy to work with, on schedule, and professional. Their quality of work, attention to detail, and making sure all of their workers were following CDC guidelines during this pandemic was a relief. I had no concerns throughout the process and was very impressed with the entire team walking us through each phase of the project to ensure we were satisfied. We enjoyed working with Brian Dagenais, Production Manager, who helped bring our project concept to reality. Their Field Manager, Victor Barron, was very engaged, responsive, and went above and beyond to ensure the project was 100% to our satisfaction and completed on time. Overall, we are incredibly pleased with the entire project and looking forward to enjoying our newly finished basement. I highly recommend Matrix and their entire team.

The supervisor for the project (Victor) did a fantastic job keeping us informed regarding the schedule, delays, and potential issues. He was also willing to step in to complete the work when necessary to keep the project on schedule.

Having matrix manage the remodel of my basement was the best decision! They handled all of the contractors and supplies. The basement is exactly the way we wanted!

Extremely fast, efficient and thorough service. Great quality and very communicative. Very please with the choices that were provided through matrix. The process was fun and exciting. Would definitely hire them again in a heartbeat! Extremely happy customers!

Overall I’m very happy with the results and I’m sure my family and I will enjoy my new basement. Thank you all the people that was envolved in my project.

Matrix Basement Finishing Systems created a great area for our family and friends to enjoy. Their quality of work and professionalism is superb, and they completed our basement on time and on budget! We were really impressed with their overall quality of work and attention to detail. Their lead supervisor Victor was attentive and engaged throughout the entire project to ensure each facet of the job was not only finished but completed correctly. Temo, our lead installer was excellent in his approach to everything from framing the walls, installing the doors and cabinetry, and installing the window and drywall. Also, their electricians and plumbers did a great job and were always on time and met their required schedules. Overall, we are incredibly pleased with the entire project as each team member was professional, thorough and courteous. The quality and workmanship typified their dedication in ensuring customer satisfaction. Matrix is a great contractor, provides quality workmanship, and we are very satisfied with our finished basement!

This is the second basement we have finished using Matrix. We are very happy with the results!

The project went extremely well. Working with Matrix Basement Systems was extremely smooth from concept to completion. If you’re looking for a reliable company to work with on a basement remodeling project look no further. These are your guys I’m extremely happy with the outcome!

Matrix did a great job throughout our project. Each person we worked with displayed professionalism and knowledge in their craft. We love our new basement.

Great service, happy with the crew and highly recommend, thanks

Matrix and their whole team was great to work with: everyone was very respectful and efficient, and we hardly knew they were hard at work as our routines were barely interrupted. They were communicative, as well as glad to pivot on a task or make a revision to the original plan as the process moved along in order to meet the basement's changing needs as it all came together. I would say we would gladly work with them again, but this basement was a one-and-done deal. :)

The project was started on time but once we were nearing the end, the work quality decreased. We were then contacted by the company to schedule our "showing". I explained that our project was not completed. They did send a different workman out at that point who did finish one of the problem areas but that was the last we heard from them. So $50,000 later we don't have the completed project.

We had the pleasure of working with Matrix! Our project manager Daniel was an absolute pleasure to work with. He made our experience one to remember.

We had an AMAZING experience working with Matrix! Our basement was completed in 6 weeks! Rudy, our carpenter, is a perfectionist! He is dependable, reliable, and hard working!! Ben was our project manager and was always available if we had any questions. We would highly recommend Matrix for your basement project!

We are 100% satisfied with the work Matrix performed on our basement. From beginning to end, each member of their crew was 100% knowledgeable with their job and got the job done to exactly what we agreed upon. We felt that each person in our home was highly respectful to us and treated us like family. We will recommend this company to anyone and everyone looking to complete their basement time and time again.

Great! Matrix is a great company to work with. They run like a well-oiled machine! They stuck to the project schedule, communicated everything very well and were very organized. We can't wait to use our beautiful, new space!

Great service and people. Prompt, friendly, efficient, helpful and very responsive. Daniel B is a wonderful field supervisor. Everyone involved anticipated and helped resolve issues before they became problems. Highly recommended

Matrix is a great company when it comes to getting your basement finished. Their team was very professional and easy to work with any question I had through out my project they answered with ease. I was lucky and had Jay do most of the work he is great along with Daniel both of them made my basement come to life. I highly recommend Matrix for your upcoming Basement remodeling!

My rep was Kyle and he did an excellent job of explaining the history of Matrix as well as the entire process. He described many options that were available to me as well as the entire process. And, the process was exactly as he described. A few days before the install, the foreman contacted me to confirm the order and installation date and time (just like Kyle said would happen). The install team arrived on time, explained what was going to occur, and then took great care to protect the wood floor in the hallway as well as the ceramic floor in the bathroom (not one tile was broken). The removal of the old tub is messy and the crew worked diligently to ensure the mess was contained only to the bathroom. Prior to install the new shower and fixtures, all the debris from the tub removal was removed from the house. Once the installation was completed. the crew removed all debris, cleanned all the chrome, and swept the floor, even though it was covered during the process. When they were done, you never would have known they were here. I highly recommend Matrix Home Solutions. The shower is excellent. I highly recommend Matrix Bathroom Solutions.

Great communication throughout the project. Very pleased with the job done and the finished product. Highly recommended!

Matrix was a great company to work with from beginning to end. A plan was created and a schedule to complete the work. The trades were all highly professional and easy to work with. Any questions we had were answered promptly and explained in detail. We are very happy with our brand new basement.