Matrix Basement Finishing

Basement looks great and Matrix did great quality work.

Very happy with Matrix basements. Great communication throughout the process (GC Ben and Cordinator Jackie). Salesman(Steve) did a great job with intitial design. I would recommend them for any size basement remodel.

I have to admit things started off a bit rocky. Matrix had to reschedule our initial meeting a few times.. and when we finally had our first meeting, their sales tactic felt a bit aggressive. That said, working with Matrix has been insanely easy. Brian D provided us with great solutions to our layout issues, and our Project Manager Daniel was super responsive and knowledgeable. Even with all the projects he was managing, he always made us feel like we were on top of the list. Our team of subcontractors were all experts in their respective trades. Specifically, our carpenters, Oscar and Romero were amazing! Their attention to detail was impeccable. We are just a few days from completion, and I cannot wait to start furnishing our new living space. Thanks Matrix for making our vision come to life! With Matrix, you get what you pay for... quality work and a seamless process!

Matrix was great! We wanted a great basement and that's what we got. I would recommend Matrix to anyone who needs a basement renovation.

Everything was done well. Very happy

Matrix has a great team with a big network of contractors. They were very detail oriented and responsive throughout our whole project and worked with us to make our remodel real. We are very excited about our finished basement and ready to enjoy with our neighbors and friends.

Loved Matrix scheduling. They show up all the time and keep on schedule. They have great people and contractors. All were really good people, worked hard, and cared about the quality of their work. I would highly recommend Matrix.

Matrix did a wonderful job on our basement remodel! So, professional and courteous. The ending result is beautiful and we are so excited to start decorating it and using it. Everything was scheduled out and there were no delays. Ben, our project manager, was the best! He answered all our questions and was quick to respond. We will definitely recommend Matrix to our friends and family!

The Matrix Team was especially easy to work with, prompt to respond to any questions and concerns, and walked us through each and every step of the process. They came up with a great design for our new family space and worked with us to ensure our complete satisfaction! Thanks to Ben and the Matrix Team for a beautiful basement!

We absolutely enjoy our new finished basement! Matrix is the way to go ! It was a great experience from the initial meeting with the sales and design team to the project manager Daniel to Ramiro the lead carpenter along with the rest of the team who made our vision come alive. Everyone was professional, on time and brought great ideas to share. We will definitely recommend Matrix to friends and family looking to finish a basement or remodel. We can't wait to create many new memories with our family!

Went very well - they handled all of the work from start to finish including handling contractors. They were very flexible throughout the process in updating plans as issues came up (like when we realized the space at the bottom of the staircase would be too small to move furniture in, they helped rework the space to make it more open and roomy). I think it went very well and the finished product was delivered much earlier than expected and the quality of the work is very high.

Matrix did an amazing job finishing our basement! This was a long time coming and they listened and gave us there input on what we wanted/ needed. The schedule was on point and they did not stray away from it despite COVID. Our main contacts were with our GC Ben and Jay, which were very attentive and communitive. All the crews were all very respectful and did great quality work. I'd recommend this company to anyone looking to finish their basement.

My wife and I love our new room. Matrix did a great job. Ben Gibbons was a key reason that the job was done on time and so well. Thank you, Matrix and Ben!

Matrix did a really nice job finishing our basement. The job was done on time according to schedule and the project manager, Ben, was very easy to work with, had great communication and follow up. The teams did great quality work and we are excited to start using our new living space!

Matrix Basements turned our unfinished basement into a popular family destination! We cannot wait to use our new wet bar, gaming area, and media room. They took our ideas and turned them into reality. We were very satisfied with the craftsmanship, the project turnaround, and the team's ability to quickly answer and address any questions or concerns that we came across. Everyone we worked with was very friendly. We would definitely recommend Matrix Basements to other families looking to maximize their living space.

Matrix communicated well and finished the project on time! Our basement presented its share of problems due to age and multiple projects to be done, but Matrix accommodate all of our needs efficiently.

Very pleased with the quality of this project. Even when there were needed changes and hiccups our project manager Dan always went above and beyond to accommodate. The project was completed ahead of schedule and they were flexible in allowing us to use our own people for certain things which really helped us. When it came to pricing they worked very hard to make sure we were at a comfortable place for financing. We will work with them again and have referred others to them as well. Cant wait to use their new Garage services!

Shawn Sheedy was awesome to work with. If there was any issues he was quick to solve the problem. Jose who did most of our custom work was amazing. He provided us with exactly the vision that we wanted. We would definitely us them again. Our only criticism is we wish we had better communitcation in the design process (with Joe Degrave) and more frequent updates.

The project was completed on time and the finished basement is beautiful.

Before signing a contract with Matrix get a lawyer We signed a contract with Matrix to finish our basement more than 3 months ago. The contract amount was more than $57,000 and we (foolishly) agreed to put $17,000 down. It started ok with the salesman but soon turned very ugly when we discovered that he was lying to us. This became obvious as soon as we visited the company’s new “showroom” which is nothing but an office, with very little to show. Limited flooring, limited countertops, limited cabinetry, nothing that was acceptable to us. Three weeks after that we met with the project manager, which was when many more lies and exaggerations came to light. It became obvious that we have to change plans, so I asked to get a list of all the charges, so we would know how to change what at what price. But to that the project manager answered “this is not how we do our business.” For a time we tried to work with the project manager through email but communication was very difficult due to misunderstandings and long delays. Eventually we realized that Matrix Basements was hiding important information from us. Why aren’t they willing to show a breakdown of the prices, how much for wall construction, how much for electrical, ceiling, bathroom, etc. The only possible reason for them to hide their prices is that they are so unreasonable, they know we would immediately cancel the project. It became clear that this would be a hellish project working with a company that lies and hides information from us. As they had not started doing any work, not even applied for a village permit, the best and only choice was to cancel the project. I wrote to the project manager that we are cancelling the project and he forwarded my massage to his supervisor, who presented himself as the sales manager. After a long telephone conversation, he agreed to send a detailed itemized list of all the charges. Yet, it took a long wait and 2 reminders, for him to finally send a very generalized list, nothing like what he agreed to send. He is now refusing to send what he agreed to a few weeks earlier. In this environment of mistrust it will not be possible to work together. Since they have done nothing, there is no reason why they should not agree to cancel the project and pay back the deposit. Matrix is refusing to even discuss returning the money. I hope that Angie’s List can successfully mediate between us; if not, we will have to go to court. So be careful! Don’t succumb to the strong pressure to sign on the first visit, it’s all a theatre trick that Matrix is very experienced with. Don’t let them push you into a trap as they pushed us.

Excellent. Clean, responsive, on time, and professional.

Matrix transformed our basement from a rough storage room to a beautifully finished family room with a georgeous wine cellar as the centerpiece. Work was first rate, done well and on time. My wife and I enjoyed every phase of our interactions with the Matrix team. We were especially grateful for Benjamin's virtually daily oversight of the teams working in phases, and his responsiveness to our questions and concerns. Our basement is now a stunnig showpiece! Fred Aigner

Matrix did a fantastic job finishing our basement. The finished product is beautiful and worth every penny. Special shout out to Victor, our main point of contact over the past few weeks! I'd recommend this company to anyone looking to finish their basement the right way.

Timely , efficient and very clean and neat work performed by all involved -!! Yeah Matrix

Our basement was a poorly done DIY job by the past owners and as a result, it became more of a storage area than a living space. Matrix transformed the old basement into a new, warm and inviting living space that we know will become the favorite place for family and friends to gather. From start to finish, working with the Matrix team was a smooth and easy process. Our project manager, Ben, did an excellent job of keeping us informed every step of the way, answering our questions and making small adjustments to the plan on the fly. The craftsmanship by the framing, insulating, drywall, electrical, painting and finish carpentry crews was top notch. Our only regret is that we didn’t do this sooner. I highly recommend Matrix.