Description of Work: My automatic garage door was operating fine from within the garage but the remote stopped working. After trying a number of things to get it operational; and being unsuccessful, I checked Angies List and honed in on Ken's Automatic Garage Door Company. I left a message and within 10 minutes I received a call from Ken. I shared with him my problem and he gave me a suggestion to try on re-programming the remote. It worked. Clearly he is a true testimonial to superb customer service. He said he didn't want to be charging for a house call if it was something simple. Needless to say this is so rare in todays work world. Many others would have showed up, charged a housecall and said I needed a new door opener. Without a doubt Ken is someone I will use when I need our doors serviced. But more significantly I will tell all my friends/ neighbors about this experience. To fellow Angie List people, call Ken for any door needs; you will be exceptionally pleased.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
NEIL O.
07/2007
1.0
garage doors
 + -1 more
Called Sunday morning and left two messages on answering machine requesting a call back on Monday for garage door service. Company never returned phone call.
Description of Work: None.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
$150
MELISSA R.
02/2007
5.0
garage doors
 + -1 more
Ken called me back within 1 hour of my voice mail message and said he could be out the next morning. He arrived early (after he called to make sure that was ok) and had my garage door working again in about an hour. He even oiled the garage door and now it doesn't creak as much.
Description of Work: Replaced the drive gear assembly complete with new bearings, gear and new sprocket.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$121.99
LILLIAN G.
02/2007
5.0
garage doors
 + -1 more
Ken was very responsive and professional. He pointed out two other small items we needed to take care of in our garage. Given the freezing weather we have been experiencing, we were very happy with the job; that garage door is heavy.
Description of Work: Ken replaced a gear in the garage door opener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
ROCHELLE B.
02/2007
5.0
garage doors
 + -1 more
I have a 2 car garage with separate units and one side was not working properly. Called Ken on Friday morning and he was willing to come out the same day. Due to my schedule, Friday did not work so we arranged Sat morning. Ken fixed the initial problem of the cables but then discovered another problem with the drive gear. I appreciate Ken taking the time and making all necessary repairs since it was a very cold Saturday morning. I would highly recommend this company.
Description of Work: Re-set and aligned cables and springs and replaced drive gear assembly on one unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
AUGUST S.
10/2006
5.0
garage doors
 + -1 more
Ken was able to get to our house the day after we called. He figured out what the problem was, than told us we had a couple of options- replace the entire unit (much more expensive and he did not recommended this) or just replace the worn part. He was professional, personable, and efficient. Would HIGHLY recommend.
Description of Work: Determined that garage door wasn't working because of a worn gear. Left for 45 minutes to get replacement part, then returned and installed it. Door is now working perfectly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$126
Lesley N.
08/2006
5.0
garage doors
 + -1 more
Ken was prompt, completed the job quickly, and it works good.
Description of Work: Replaced torsion spring on garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
GRACE K.
07/2006
5.0
garage doors
 + -1 more
His pricing was reasonable and he backed his work with a 2 year warranty. I would definitely use him again.
Description of Work: Minor garage door repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$78
MITCH K.
02/2004
5.0
garage doors
 + -1 more
MY INITIAL PHONE CALL WAS RETURNED WITHIN MINUTES. I WAS ABLE TO SCHEDULE A REPAIRMAN FOR THE NEXT DAY. HE SHOWED UP RIGHT ON TIME, REPAIRED THE OPENER, AND LEFT WITHIN ONE HOUR. OVERALL THE SERVICE WAS VERY GOOD.
Description of Work: REPLACED WORN OUT GEARING IN GARAGE DOOR OPENER.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
PATSY Z.
10/2002
5.0
garage doors
 + -1 more
HE RETURNED MY CALL, AND ARRIVED ON TIME, WORKED QUIETLY AND EFFICIENTLY. HE ALSO EXPLAINED WHAT THE PROBLEM WAS.
Description of Work: HE REPLACED BOTH CABLE DRUMS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$68
STEVE W.
08/2002
5.0
garage doors
 + -1 more
IT WORKED PERFECTLY AND THEY DIDN''T HAVE TO COME OUT. IT''S NOT OFTEN I RUN INTO A CONTRACTOR WHO REALIZED THE PROBLEM I HAD WITH MY DOOR WAS SMALL AND TOLD ME HOW TO FIX IT. I FOLLOWED HIS INSTRUCTIONS AND WAS ABLE TO FIX THE DOOR IN TEN MINUTES.
Description of Work: THEY GAVE ME INSTRUCTIONS OVER THE PHONE ON HOW TO FIX THE DOOR.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARY A.
03/2002
5.0
garage doors
 + -1 more
VERY VERY PLEASED. WE WENT TO SEARS TO GET THE GARAGE DOOR OPENER & HE INSTALLED. VERY INFORMATIVE.
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Service Categories
Garage Doors
FAQ
KEN'S AUTOMATIC GARAGE DOOR CO is currently rated 5 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
KEN'S AUTOMATIC GARAGE DOOR CO accepts the following forms of payment: Check
Yes, KEN'S AUTOMATIC GARAGE DOOR CO offers free project estimates.
No, KEN'S AUTOMATIC GARAGE DOOR CO does not offer eco-friendly accreditations.
No, KEN'S AUTOMATIC GARAGE DOOR CO does not offer a senior discount.
No, KEN'S AUTOMATIC GARAGE DOOR CO does not offer emergency services.
No, KEN'S AUTOMATIC GARAGE DOOR CO does not offer warranties.
KEN'S AUTOMATIC GARAGE DOOR CO offers the following services: NEW DOORS ON AFTER MARKET, REPAIR & REPAIRS ON DOORS & OPENERS.