Ibbotson Heating & Air Conditioning Co

Requested an appointment for a quote for replacing a 20-year-old inherited system that was failing but limping along. Before the scheduled date, the system completely failed. Called Ibbotson, and they were able to move my appointment up to the following day. Rich was on time, thorough, and gave us a very good quote. He called to verify stock on the unit we needed, and was able to schedule a team for install the next day. Install team was on time and very professional. They took good care to make sure they didn't damage our house or floors. Advised on everything they were doing, and why it was important. Hauled everything away efficiently. No attempts to upsell to things we didn't request/need. Gave great advice on how to keep the system running smoothly for years. On the one very minor "damage" item (leaked a small amount of oil on driveway), they called my attention to it, cleaned it up with a drying compound, and advised on how to make it gone. They could have ignored this/hoped I wouldn't notice. Appreciate the professionalism. Could not have had a better experience. Great team effort between sales office, estimator, install crew.

It went good, did not try to up-sell any other services. He did what was asked and explained the process. The B grade for price is because the cost of Freon R-22 is nuts.

Happy with the service over 25 years.

Perfect job. I wanted to replace the major components of the central AC system in my 1400 sq ft house. Coronavirus led to a delay but the mask/glove wearing two man team was perfect in execution. As a result, a predicted three day job took only two days! Only one night of no AC. Ibbotson was not the cheapest bid but they were way under the most expensive one.

Just had a new heater and a/c installed and I'm very pleased. Rich gave a fair and honest estimate. I had quotes from 5 other highly rated companies who were recommended by friends, family, and neighbors. Derrick and Tony were perfect and I'm pretty picky. Do your own research but these guys were fantastic from start to finish.

Excellent service and job well done.

They're good. They did a thorough job and you can count on them.

They have been excellent and have solved every one of my problems in record time! I would highly recommend them and I will definitely continue to use them.

Fine. They have been keeping my equipment running for years. Very quick to respond, they have an emergency service. I would recommend them.

They were absolutely excellent, always on time and very courteous.

My furnace is old and he did an good job. Checked everything out. He advised me to be watchful on my furnace because it's 23 years old. If I had to replace it in the future I would let him do it.

They were polite. Did an excellent job. Very neat. I was very pleased with them. Very good workers. No problems with the job. I think it was a good price. They were punctual and professional.

Repair went extremely well. I was afraid I might have to pay for a new compressor. The tech looked at the compressor, the wiring on the thermostat, and then teh wiring in the furnace. He discovered that one of the wires was removed (as a result of a recent flood in the basement). He fixed the wiring, cleaned out the drainpipe, and installed a new filter.

GREAT. The company called to see if they could come a little early. NO PROBLEM on my end with that. Ken was professional and obviously knowledgeable as we discussed a few issues. He was here about an hour. He said the furnace looked good. All aspects were working well. He cleaned the humidifier and replaced the filter. I asked him about what I need to do to maintain the water heater. Instead of trying to sell me service, he explained how easy it would be for me to do it myself. WOW!

These folks are masters at what they do. They show up when they say they will. They do exactly what they say they will do. And they'll do it in the time they say it will take. Polite, and respectful, these technicians know their stuff and always carefully explain everything. I had them service my furnace (it was shutting itself off) . They've got it running perfectly. Highly recommended.

Smooth transaction - they were not the cheapest but they have proved themselves to be reliable and competent. My only gripe is that they as a firm are NOT dog friendly - their company policy is that your dog has to be locked in a room or kept secured outside the house while the technicians are on the premises. I waited several years to write the actual review for the purchase and installation to see how the unit and installation stood up to the weather over time and have had NO problems - so I feel good about writing this review.

Very happy with Ibbotson who I have used before and will continue to do so.

From contacting the salesperson to final installation, all went smoothly, on time and everyone was professional! No surprises and a very clean installation. They even sealed up the access holes by the outside unit to prevent mice and other insects from getting in. Took two days (take out of old units/install of new equipment), all on planned schedule. These guys weren't the most or least expensive but for what I paid, I felt I got the best value for my money! The models I purchased were: Lennox: - Furmace - SL280UH110V60C - A/C - XC16048230 - Evaporator - CX55-49C - Control - iComfort - Purifier - Paure Air (PC0320-20) Aprilaire: - Humidifier - 700M We like the ability to control the system from my phone/tablet (need to try it when I am outside of the house).

Great cleaning. Estimator was pushing Lennox product which is most expensive on market for cost and replacement parts. Did not replace. Could not afford $9000 for basic product line.

It went very well. The installer arrived on time. Did an excellent job of installing my humidifier and explained how it works and what maintenance steps I should take. He cleaned up after himself and was very polite and courteous.

Very good. They were on time and it took about 40 minutes. Very pleased.

Great. IBBOTSON supplied temporary heating until they were able to complete job. They were extremely proficient.

Very good. Our technician was quick and efficient. He serviced our furnace, changed filters, and fixed our humidifier.

I previously bought an HVAC system from this company. Their service is always topnotch.

*I have used them for 25 years. They know me well after 25 years. I have recommended to my neighbors don't know if they used them or not.