Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Ibbotson Heating & Air Conditioning Co

Heating and Air Conditioning, Water Heaters

About us

Ibbotson Heating & Air Conditioning Company, located in Arlington Heights, Illinois, is a family-owned and operated heating and cooling business that has served the Northwest Suburban Chicago for over 74 years. Founded in a small barn, located in Mt. Prospect, Illinois, by brothers Ralph and Arthur Ibbotson in 1946, Ibbotson Heating & Air Conditioning Company consisted of one employee and a Chevy station wagon. Second generation partners Ralph Ibbotson Jr., (Son of Ralph Sr.) and the late John R. Kelly (Son-In-Law of Art) took the company and grew it from a small operation to the most dependable and reliable heating and cooling company in the northwest suburbs of Chicago. Now Ibbotson Heating and Cooling is in its third generation With Ralph Ibbotson Jr., still a current owner along with partner Rich Okolita (Son-In-Law of John) and Rich's wife Jacqueline (daughter of John) who is installation/sales manager. Ralph’s son, Gregory is the NATE-certified service manager; son-in-law Brian is one of the NATE-certified salesman, daughter Joanna is the accountant, and daughter-in-law Kimberly is the service administrative assistant. Ibbotson Heating & Air Conditioning Company maintains a highly-trained staff of NATE-certified service technicians and is up-to-date on the latest high-efficient air conditioning and heating technologies. Ibbotson's goal is to provide high-quality service and installation. Ibbotson Heating & Air Conditioning Company is proud to be a Lennox Premier Dealer (Lennox’s highest dealer rating). We are also an authorized Carrier dealer providing our customers with many options for their home comfort needs. We pride ourselves in doing the job right.

Business highlights

79 years of trusted experience

Services we offer

HVAC, Furnace, Central A/C, humidifiers, water heaters, attic fans, boilers, air purification systems

Services we don't offer

Plumbing

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.9428 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
3%
3
1%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-25 of 428 reviews

Mike D.
10/2021
5.0
heating & air conditioning/hvac
  + -1 more
Requested an appointment for a quote for replacing a 20-year-old inherited system that was failing but limping along. Before the scheduled date, the system completely failed. Called Ibbotson, and they were able to move my appointment up to the following day. Rich was on time, thorough, and gave us a very good quote. He called to verify stock on the unit we needed, and was able to schedule a team for install the next day. Install team was on time and very professional. They took good care to make sure they didn't damage our house or floors. Advised on everything they were doing, and why it was important. Hauled everything away efficiently. No attempts to upsell to things we didn't request/need. Gave great advice on how to keep the system running smoothly for years. On the one very minor "damage" item (leaked a small amount of oil on driveway), they called my attention to it, cleaned it up with a drying compound, and advised on how to make it gone. They could have ignored this/hoped I wouldn't notice. Appreciate the professionalism. Could not have had a better experience. Great team effort between sales office, estimator, install crew.
Description of Work: AC System Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,900

Alan G.
07/2020
5.0
heating & air conditioning/hvac
  + -1 more
It went good, did not try to up-sell any other services. He did what was asked and explained the process. The B grade for price is because the cost of Freon R-22 is nuts.
Description of Work: Recharge home central air unit

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

John H.
06/2020
4.0
heating & air conditioning/hvac
  + -1 more
Happy with the service over 25 years.
Description of Work: HVAC Maintenance
Rating CategoryRating out of 5
Yes, I recommend this pro

JON Y.
06/2020
5.0
heating & air conditioning/hvac
  + -1 more
Perfect job. I wanted to replace the major components of the central AC system in my 1400 sq ft house. Coronavirus led to a delay but the mask/glove wearing two man team was perfect in execution. As a result, a predicted three day job took only two days! Only one night of no AC. Ibbotson was not the cheapest bid but they were way under the most expensive one.
Description of Work: Replace major components of central AC

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,315

Dr. Vincent J. P.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
Just had a new heater and a/c installed and I'm very pleased. Rich gave a fair and honest estimate. I had quotes from 5 other highly rated companies who were recommended by friends, family, and neighbors. Derrick and Tony were perfect and I'm pretty picky. Do your own research but these guys were fantastic from start to finish.
Description of Work: New furnace and a/c

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Ibbotson Heating & Air Conditioning Co
Thank you for your business. As a proudly local business for 74 years, we try our hardest to provide the best services possible to your family. Regards, Ralph Ibbotson

Gennady G.
02/2020
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service and job well done.
Description of Work: Replace central humidifier

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Ibbotson Heating & Air Conditioning Co
Thank you for your business. As a proudly local business for 74 years, we try our hardest to provide the best services possible to your family. Regards, Ralph Ibbotson

Michael P.
01/2020
4.0
heating & air conditioning/hvac
  + -1 more
They're good. They did a thorough job and you can count on them.
Description of Work: They cleaned our furnace.
Rating CategoryRating out of 5
Yes, I recommend this pro

Michael J G.
01/2020
5.0
heating & air conditioning/hvac
  + -1 more
They have been excellent and have solved every one of my problems in record time! I would highly recommend them and I will definitely continue to use them.
Description of Work: I have been using them for HVAC service for about 20 years.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Ibbotson Heating & Air Conditioning Co
Thank you for your business. As a proudly local business for 74 years, we try our hardest to provide the best services possible to your family. Regards, Ralph Ibbotson

Sheelagh M.
10/2019
5.0
heating & air conditioning/hvac
  + -1 more
Fine. They have been keeping my equipment running for years. Very quick to respond, they have an emergency service. I would recommend them.
Description of Work: The maintain my furnace and air conditioning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Ibbotson Heating & Air Conditioning Co
Thank you for your business. As a proudly local business for 74 years, we try our hardest to provide the best services possible to your family. Regards, Ralph Ibbotson

Barb W.
09/2019
5.0
heating & air conditioning/hvac
  + -1 more
They were absolutely excellent, always on time and very courteous.
Description of Work: Preventive maintenance check on my AC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Ibbotson Heating & Air Conditioning Co
Thank you for your business. As a proudly local business for 74 years, we try our hardest to provide the best services possible to your family. Regards, Ralph Ibbotson

KATHRYN M.
09/2019
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
They were polite. Did an excellent job. Very neat. I was very pleased with them. Very good workers. No problems with the job. I think it was a good price. They were punctual and professional.
Description of Work: They had previously put in about an air conditioner and hot water heater 2 years ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Ibbotson Heating & Air Conditioning Co
Thank you for your business. As a proudly local business for 74 years, we try our hardest to provide the best services possible to your family. Regards, Ralph Ibbotson

KATHRYN M.
09/2019
5.0
heating & air conditioning/hvac
  + -1 more
My furnace is old and he did an good job. Checked everything out. He advised me to be watchful on my furnace because it's 23 years old. If I had to replace it in the future I would let him do it.
Description of Work: They just cleaned my furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Ibbotson Heating & Air Conditioning Co
Thank you for your business. As a proudly local business for 74 years, we try our hardest to provide the best services possible to your family. Regards, Ralph Ibbotson

Edward S.
07/2019
5.0
heating & air conditioning/hvac
  + -1 more
Repair went extremely well. I was afraid I might have to pay for a new compressor. The tech looked at the compressor, the wiring on the thermostat, and then teh wiring in the furnace. He discovered that one of the wires was removed (as a result of a recent flood in the basement). He fixed the wiring, cleaned out the drainpipe, and installed a new filter.
Description of Work: Air conditioning compressor was not working

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$186

Response from Ibbotson Heating & Air Conditioning Co
Thank you for your business. As a proudly local business for 74 years, we try our hardest to provide the best services possible to your family. Regards, Ralph Ibbotson

David W.
12/2018
5.0
heating & air conditioning/hvac
  + -1 more
GREAT. The company called to see if they could come a little early. NO PROBLEM on my end with that. Ken was professional and obviously knowledgeable as we discussed a few issues. He was here about an hour. He said the furnace looked good. All aspects were working well. He cleaned the humidifier and replaced the filter. I asked him about what I need to do to maintain the water heater. Instead of trying to sell me service, he explained how easy it would be for me to do it myself. WOW!
Description of Work: Furnace and Humidifier Cleaning and Inspection/Tuneup

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Alex R.
11/2018
5.0
heating & air conditioning/hvac
  + -1 more
These folks are masters at what they do. They show up when they say they will. They do exactly what they say they will do. And they'll do it in the time they say it will take. Polite, and respectful, these technicians know their stuff and always carefully explain everything. I had them service my furnace (it was shutting itself off) . They've got it running perfectly. Highly recommended.
Description of Work: Furnace Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

Robert H.
10/2018
5.0
heating & air conditioning/hvac
  + -1 more
Smooth transaction - they were not the cheapest but they have proved themselves to be reliable and competent. My only gripe is that they as a firm are NOT dog friendly - their company policy is that your dog has to be locked in a room or kept secured outside the house while the technicians are on the premises. I waited several years to write the actual review for the purchase and installation to see how the unit and installation stood up to the weather over time and have had NO problems - so I feel good about writing this review.
Description of Work: Replaced a central air conditioning unit and related ventilation ductwork

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Bill R.
08/2018
5.0
heating & air conditioning/hvac
  + -1 more
Very happy with Ibbotson who I have used before and will continue to do so.
Description of Work: Checked AC when it wouldn't start. Reset the high=pressure switch. Charged 1 lb of freeon

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Harold W.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
From contacting the salesperson to final installation, all went smoothly, on time and everyone was professional! No surprises and a very clean installation. They even sealed up the access holes by the outside unit to prevent mice and other insects from getting in. Took two days (take out of old units/install of new equipment), all on planned schedule. These guys weren't the most or least expensive but for what I paid, I felt I got the best value for my money! The models I purchased were: Lennox: - Furmace - SL280UH110V60C - A/C - XC16048230 - Evaporator - CX55-49C - Control - iComfort - Purifier - Paure Air (PC0320-20) Aprilaire: - Humidifier - 700M We like the ability to control the system from my phone/tablet (need to try it when I am outside of the house).
Description of Work: Replaced HVAC unit (including humidifier, air filtration and control)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,150

Melody M.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
Great cleaning. Estimator was pushing Lennox product which is most expensive on market for cost and replacement parts. Did not replace. Could not afford $9000 for basic product line.
Description of Work: Furnace clean and estimate for new furnace and air conditioning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Francesca K.
03/2018
5.0
heating & air conditioning/hvac
  + -1 more
It went very well. The installer arrived on time. Did an excellent job of installing my humidifier and explained how it works and what maintenance steps I should take. He cleaned up after himself and was very polite and courteous.
Description of Work: Ibbotson installed a new Aprilaire humidifier to my furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$485

David W.
02/2018
5.0
heating & air conditioning/hvac
  + -1 more
Very good. They were on time and it took about 40 minutes. Very pleased.
Description of Work: Furnace winter clean and check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

Karen P.
01/2018
5.0
heating & air conditioning/hvac
  + -1 more
Great. IBBOTSON supplied temporary heating until they were able to complete job. They were extremely proficient.
Description of Work: New furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kari S.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very good. Our technician was quick and efficient. He serviced our furnace, changed filters, and fixed our humidifier.
Description of Work: Furnace and Humidifier Servicing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike H.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
I previously bought an HVAC system from this company. Their service is always topnotch.
Description of Work: Fish wire and install smart thermostat provided by customer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$288

Karen B.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
.I have used them for 25 years. They are excellent. They are terrific. Highly professional. They are so good and prompt.
Description of Work: The installed a furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

514 S Arthur Ave, Arlington Heights, IL 60005

http://www.ibbotsonheating.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters

FAQ

Ibbotson Heating & Air Conditioning Co is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Saturday: 8:00 AM - 12:00 PM

Ibbotson Heating & Air Conditioning Co accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Ibbotson Heating & Air Conditioning Co offers free project estimates.
Yes, Ibbotson Heating & Air Conditioning Co offers eco-friendly accreditations.
No, Ibbotson Heating & Air Conditioning Co does not offer a senior discount.
No, Ibbotson Heating & Air Conditioning Co does not offer emergency services.
Yes, Ibbotson Heating & Air Conditioning Co offers warranties.
Ibbotson Heating & Air Conditioning Co offers the following services: HVAC, Furnace, Central A/C, humidifiers, water heaters, attic fans, boilers, air purification systems
Plumbing

Contact information

514 S Arthur Ave, Arlington Heights, IL 60005

http://www.ibbotsonheating.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
8:00 AM - 12:00 PM