DOWNES SWIMMING POOL CO

I hired this company to maintain my pool. Within 3 weeks of them maintaining it, it went from crystal clear to green. Over the next 3 weeks it got worse and worse. I fired them and they are charging me for the visits since it turned green as well as closing the pool (which was never done) and for supplies that were never used. They are upset that they don't know how to maintain pools and got fired. This is a total scam company.

I would highly recommend them. They did excellent service. It was great to deal with for a pool company.

Took longer than expected but was done and done right.

Lou Downes is a crook. Do not use this company under any circumstances! theses are all facts: Downes offered a bid to construct a spa for me. The bid was for 32,000.00. They required a deposit. I gave them $2000.00 to get on their schedule. The project was not accepted by the village due to code issues. We than decided to put in a pool and spa and had the job rebid by Downes as well as others. Downes came in $70,000 higher than a competitor. We obviously went with the other company. After several attemps over a 6 week period to get ahold of Lou Downes who was my "Sales Rep" i finally got a letter in the mail explaining their "cancelation policy". Deposits are non-refundalbe! and that - in reality i should have given them 10% down which would have been $3200.00 and out of the goodness of their heart they will not pursue collection of the difference.

They performed services that were not requested and we had a lot of issues with getting the billed resolved. They really overcharge for chemicals used in cleaning the pool and their customer service is really poor.

I was not pleased. The tech came to the house when he was supposed to and diagnosed the issue. He told me they would order the part and he would return to replace it. He said it usually too 7-10 days to get the parts in. 3 weeks later I called and was told they had been waiting for me to call them and give them the OK to go ahead. I was never told that. Even if I had been why wouldnt they have called to find out if I was going ahead? Anyway after another delay the part came in and was replaced. The issue was never with the tech---the office dropped the ball and then tried to make it seem like that was my fault.

He is good. He is thorough in his work. I have been seeing him for years.

My husband takes care of that. They came out last year.

The whole experience was very positive. My initial contact with the company was friendly and I was able to get a lot of information simply over the phone. Setting an appointment was easy and they were able to come out when I needed them. Jeff, the inspector was prompt, professional, and showed a real interest in my understanding the pool situation.

I have an outdoor hot tub which has quit working and I called to get an estimate on what it would cost to get it fixed. I spoke to the receptionist and explained my situation. She was very helpful and the initial call went pretty much as expected. I made an appointment to have the hot tub checked and all was fine. Shortly after I hung up I received an email from Downes requesting I fax them a signed copy of their fee schedule or email back receipt of same. I immediately replied to the email and added another question which was promptly answered so I know my acknowledgement was received. A day or two later I received a call from the receptionist and was told I would have to prepay for the visit. No where in the contract I received did it mention this necessity and it was not mentioned in my initial phone conversation. I seemed to be working harder to get them to come and consider doing the work then they were to do the work.

Pretty well, though there seemed to be a lack of coordination with scheduling the field service.

We are so glad we found them. They have been immediately responsive every time we needed them. They cost a bit more than our old pool service, but it is totally worth it. All of the problems we had with our previous service were eradicated once we switched to this company. They send me the same crew every week who is so nice.

Very professional. They did a beautiful job plastering the pool. They work on Saturdays - which I love! They also have an emergency # for after hour calls - which I did have to use and they were able to help me.

This company is excellent. We have experienced many, many unqualified pool maintenance companies, and Downes has by far been the best. They cleared up an algae problem for us that no one else could. They follow through and have finished installing lights and tiles for us as well. They are a bit more expensive that other weekly maintenance companies ($80 a week for cleaning and vacuuming), but they are worth it!! Their employees are professional and very knowledgeable.

THE QUALITY OF WORK WAS GOOD, BUT THE COMMUNICATION WAS POOR. A DISPUTE AROSE ABOUT A CLEARANCE THEY GAVE ON A LANDSCAPE. THE CONTRACTOR RAN A BOBCAT OVER SOME COVERED MECHANICALS, THERE WAS A GAS LEAK DUE TO THIS. WE WERE CHARGED $2600 TO GET THAT FIXED. IN FAIRNESS THE LAST TIME WE HIRED THROUGH THIS COMPANY WE GOT A GOOD POOL TECHNICIAN. THIS TIME THE POOL TECHNICIAN WAS PATRONIZING AND COMMUNICATED POORLY.

THEY WENT THE EXTRA MILE AND TOOK CARE OF THE PROBLEM! THEYRE GREAT!

THEY DO A GOOD JOB. I AM VERY SATISFIED. THEY ARE ON TIME. THEY ARE ABOVE AND BEYOND.

EXCELLENT