BILL'S POWER EQUIPMENT REPAIR

Bill's continues to provide outstanding service at a fair price. In the midst of last winter's snow and sub-zero temperature our snow blower always worked. We can depend upon their work.

Great. Job was done early and came in below estimate. They even wiped down the exterior of my snow thrower...now it runs and looks great again!

Definitely not the cheapest, but when I got it back it ran BETTER than new!

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they took care of the issue promptly. since I just bought it and it was a minor repair they did not charge me anything.

Cleaned carburetor, changed oil and adjusted snow ejection tube which was not rotating correctly.

The recoil starter cord on my 20 years Toro snow blower broke. Call Bill's Power Equipment and they provided an estimate over the phone. Dropped it off late afternoon, and received a call next day that it is ready. No issue, very professional, delivered as promised. The price is exactly what they quoted over the phone. A little bit steep for replacing a starter cord, but I suppose most goes into labor because you will have to un-mount the engine to get to the recoil starter for my model. That's why I called a professional unlike other small repairs on this snow blower.

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My wife and I visited Bill's Power Equipment on Saturday May 02, 2015 to purchase a new Toro mower. The mower was the Toro Model 20334 which was a top-rated mower according to Consumer Reports. We were interested in this mower because it had electric start and was self-propelled. However, we wanted to be sure that my wife could handle the mower. Mike assured us that my wife would have no problem with the Toro. While the mower starts pretty easily, it is in fact not easy to operate. In my opinion, the Personal-Pace feature is meant for a very flat and level lawn. We had mentioned to Mike that we had a slight hill and several trees/shrubs. The mower is difficult to keep at an even pace even when going over minor bumps and low spots. Instead, it is very jerky. We finished cutting the lawn and decided that we would try and return the mower. I called Mike 3 days later (since Bill's is closed on Sunday/Monday) and asked if we could return the mower. Mike asked how my wife was trying to use the mower to see if we were operating it correctly. I explained she was having difficulty turning and that the mower is very hard to pull backward if/when you need to backup to go around a tree or shrub. I mentioned that we really preferred to return the mower and wondered if he could work something out. He said he would call his distributor and get back to me. Another 2 weeks went by and I hadn't heard back so I decided to call again on May 19th. I asked for Mike and was put on hold briefly. Mike picked the line and asked me for my phone number. He said he hadn't heard back from the distributor and that he would let me know. I called again the following week and was put on hold for a long time. I gave up waiting and hung up. I called once again a week later and told the person that answered the phone who I was and that I wanted to return the mower. Once again I was put on hold for a long time. Eventually I gave up waiting and hung up. I called again today June 2nd (a month after we purchased the mower) and asked for Mike. Mike picked up a couple minutes later and I told him who I was and wondered if he had ever heard back from his distributor. He asked if I had called the previous week and I said yes. He said he was busy that day. I asked if the mower could be returned and he said they no longer had a "buyer satisfaction program" from the distributor. I asked Mike if he (the dealer) was willing to take the mower back and he said sorry but no. This is the same mower that Home Depot sells. Bill's sells for exactly the same price. I know Home Depot would take this mower back in a minute. We have only used the mower once and it looks as good as the day we first brought it home. I preferred to buy from an independent dealer and that's why we chose Bill's Power Equipment. We had purchased a Toro snow thrower from Bill's a couple of years prior and had a good experience.

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I have been taking my machines them for years and they are great. I was wondering if I was throwing my money away by repairing a snowblower bullt in 1980; they have kept it running since 2001 for me. On the flip side, they advised me not to fix my old lawnmower and get a new one. I appreciate their honest advice.

Hooray! I found a great repair company! In and out in 1 day. Excellent service. They even cleaned up my lawnmower shell!

Very well. Their work is always excellent. With all the snow and below zero weather, our snow blower was able to take care of everything and to help our neighbors. We have been doing business with the Bill's for thirty years. They are consistently helpful, honest, and caring.

We've used Bill's several times over the years for repair of snow blowers and lawn mowers. Today, while clearing one of the many snowfalls this season, the chute of our snow blower would not turn on the crank. I called to ask if they could look at it if we brought it in right away. Mike came out to our van, grabbed a tool and had it fixed in a few minutes at no cost to us. Great customer service.

It was difficult to find their place, no big sign out front. You must drive around to the back of the offices to find where they are taking in lawn mowers to realize you are at the right place. I took my Toro lawnmower to Bill's Lawn & Power Equipment. I just needed my pull cord fixed and the blades looked at to see if they were sharp enough. I told them I put a lot of money in it the season before for a tune-up and asked what it needed. I am newly divorced and need some advice on how to do all this. The man at the counter was very abrupt, said it needed a tune-up, never said they would look at it & see what needed to be done. Read later online that it doesn't have to have all that work every year. (The 2 tune-ups were over $300 and I could have gotten a new mower for that). Mower returned without being wiped off or clean. It worked fine. I felt 5 minutes of the man's time to answer my questions could have saved me unnecessary, expensive work.

Took the snowblower in on a Saturday. Dropped it off close to their closing time. They helped unload it form my van and said they would call with an estimate. Having not heard from them the following Saturday, I called early in the day. They apologized for not calling me with the estimate, gave me the estimate and told me it would be ready before the end of the day. Got a call 3 hours later stating that it was ready to be picked up. When I went to pickup they again helped me load it into my van. Also, the belt they had replaced was returned with the snowblower as evidence of the repair.

ABLE TO DO SERVICE IN TIMELY MANNER AND AT A COMPETITIVE PRICE. LAWN MOWER WORKED FINE AFTER THEIR SERVICE.