Response from Auto-matic Lawn Sprinklers Inc
I want to thank Angie's List for giving me the chance the respond to the above statement, as Mr. [Member Name Removed] is no longer our customer, I left him a message on Angies list that he is on our inactive list this year, as he was a no show for his blow out for 2019. Our crew was at his house once on 6/18/18, gave him 10% off his start up service, and some repairs at his house. During blow out season, I sent him a post card with the date we were coming and a 4 hour window. Our post card states, call us if can't make the date or time, & it can be changed. Also, reminded Mr. [Member Name Removed] few days before with a 2 hour window. On 10/4/18, our serviceman was at his house, no one answered the door. He called all phone numbers, rang bell, knocked on door, but still no answer. Also, came back a second time, no answer. This is considered a no show, I called him, & told him no one was home, left him a message on his cell, but still no call back. This year he sent us another Angie's list message in May, he needed his system turned on, & repairs from a new driveway he had put in, he must got angry when I let him know what happened last year in 2018, do the above statement is how he views our company, sad! After speaking with Angie's list supervisor, our company will finish our year with Angies list for 2019, but will no longer advertise with them. Sincerely, Sue