ABC Plumbing, Sewer, Heating, Cooling and Electric

The gentleman that came out was very professional and timely. He explained everything that needed to be done in a way that I could understand it. I would recommend this company.

Absolute stereotype of the predatory plumbing company -- too late for me, but save yourself! TL:DR My experience with ABC Plumbing was everything you are warned about when engaging a plumber--oversold, unnecessary recommendations, and blatant overcharging. The came out for a sewer gas smell for the first visit, which involved a superficial inspection that ignored the main sewer pipe, with no resolution. They returned for visit 2, cut into walls without finding the source, and assured me the only path forward was a pricey $6500 smoke test, for which I paid a $1000 deposit, but they offered a discount if I signed up for their yearly maintenance membership program, which I got suckered into. They returned for visit 3 to perform the smoke test, when they finally brought a ladder, and finally inspected the main sewer pipe and immediately found the obvious visual crack that could hav been found on the day 1. They cancelled the expensive diagnostic test and rescheduled a 4th visit to come replace the pipe. For the next week, I repeatedly called the office requested a quote for the pipe replacement, only to be stonewalled with vague assurances, and was repeatedly sent the previous documents describing the smoke test that was no longer needed or planned. I was assured that all services were rolled into one flat fee, and the price would be the same even thought the work had changed, so I planned for the $6500 quote. I got 2 other informal quotes from 2 other plumbers, which ranged from $3000-5000, but I figured I would just finish the job with the plumber that started it, since the fee would include the previous visits. Finally, a team of six plumbers arrived (no idea why so many other than to drive up the labor fees). I asked at the start to provide me a revised quote for the work, since everything I had seen prior was referring different work. I was assured it was "all the same flat fee,"so I assumed the prior $6500. Instead, I was blindsided at the end with a nearly $10000 bill. They state that they refuse to itemize for materials and labor, and bundle the work into a flat feet to obscure the actual charges. The job took four hours, with 3 diagnostic visits prior. The competing plumber pricing out the materials at approx $500, which means they charged me $2300/hour for labor costs for two plumbers to replace an exposed pipe. After the plumbers left, I immediately called to complain about the change in price . The "customer service" representative called me rude, and assured me that "ABC is not the cheapest," but then regaled me with about how much the company has grown. They followed that up by having the plumber call me, who immediately started talking over me to remind how I must have forgotten that he explained all the pricing to me. If I had been given a proper itemized work quote, I obviously would have cancelled the work and hired the 2nd plumber at 50% of the cost. ABC Plumbingâ s practices are unethical and exploitative. Take the internet's advice and hire a local independent plumber, get multiple quotes prior to any work, don't get pressured into pushing the paperwork to the end, and be a defensive consumer. I wish I had.