Pat Jaranson Masonry Inc

Apparently Pat Jaranson Masonry, Inc. has quality and commitment issues, and they admit it. Here's our experience... This company decided to refuse to rebuild my chimney on the day that I informed them of my brick selection because they were concerned that we wouldn’t be happy with their quality, similar to previous customers. They said I reminded them too much of customers in the past that were unhappy with their quality because I “asked similar questions and moved at a similar pace of previous unhappy customers”. They therefore didn’t want to take a chance with me because they were worried I wouldn’t be happy with their work, even before they began. Pat Jaranson Masonry originally gave us our quote in 2018. In March of 2020 we signed the contract, at an even higher rate vs. the 2018 quote to “cover their increased costs”, to move forward. This really upset this company that we waited so long, however we had other projects we wanted to finish first. Given that this was the first time we were having a company rebuild a chimney, we asked Jaranson about a half dozen rookie questions. This really upset them as well. They felt we were asking too many questions and accused us of “not trusting them”, even though we never questioned their answers. This was their words via their emails. When Illinois Brick Company (IBC) re-opened their showrooms to the public after pandemic stay-at-home orders ended, we picked out our brick within two weeks. This upset Jaranson again as to them, this “took too long”, however they never gave us a deadline. Finally, when we submitted our brick order to Jaranson, they said they would no longer rebuild our chimney because we reminded them of previous unhappy, complaining customers and they didn’t want to take a risk of building a chimney that we may not be happy with. Clearly they have self-perceived quality issues as reported by previous customers and they were worried that we would feel the same. They told us to “go elsewhere” after working with them for months, even though we didn’t complain about anything and was depending on them to rebuild our chimney. Extremely disappointing experience with this company, they pulled out of this project for no legitimate reasons after we signed a contract and provided our brick pick. I highly recommend going elsewhere, as they told us to take a hike unprovoked, and we will. Somehow Jaranson believes that they can profile customers based on the questions you ask, the pace that you move, and somehow predicts that you’ll be unhappy with the quality of their work similar to previous customers, so they tell you late in the game to go elsewhere. Very disappointing experience, we invested a lot of time into this company, and they completely pulled the rug from underneath us for no fault of our own. Very wrong and rude for them to presume that we would not be happy with their work and then refuse to even begin our contracted project. (this is my first negative online review of a company, unfortunately)

The job with Pat Jaranson Masonry Inc. was excellent. This particular guy from Pat Jaranson Masonry Inc. was very flexible. He spent a lot of time looking for a brick that matched. He is a decent, hardworking guy. He was very respectful and a great helper as well. He did what he said he would do. There were no issues.

Pat came out and quoted repairs at 1/3rd of what two other contractos quoted. Obvisously we were being oversold as to what was required. In spite of several of his workers being out sick Pat showed up when promised and completed the job in the time period as expected. He was curtious and thoroughly cleaned up after the job. The finished cap looks mucch better than the original and has held up perfectly for its first year in service.

Excellent experience Pat was on time for both the quote and job. The job was done professionally and promptly, with minimal bother on my part. He was knowledgeable in assessment of damage and did not oversell services. We hope to use him again on our patio.