Maki & Assocs Heating & Air Conditioning

6 Years ago MAKI H/C installed a new AC system in my house. Last year the cooling system failed and I had MAKI repair the system. It required 3 pounds of coolant. I felt this was unusual and contacted the owner. At the time we did not have much data and the AC was working so we agreed that I would have a follow up check the next year and we would agree on a course of action. Once again the coolant was low, this time about half a pound. Now I have about $400.00 in repairing a 6 year old system . Additionally, the charge to install the A coil (source of the leak) was $700.00. The A coil itself was covered by the system parts only warranty. Every business needs to make money and the warranty was parts only. I felt the installation charge was excessive and contacted the owner. I explained my concern and he asked.." What is it that would satisfy you" . Without disclosing final costs, he suggested a very reasonable discount. which was exactly where I wanted to land from a cost perspective. No back and forth, no argument. A pleasant discussion Its a good feeling find contractors with courteous professional staff, an owner who listens to complaints and takes reasonable corrective action. I might add that I have been using MAKI for about 10 years and have had 5 or 6 visits., some maintaining the original system. They have always been timely, skilled and courteous.

During a service call to unclog the drain line on our air conditioner and to prepare for winter with a furnace inspection, a potential cracked heat exchanger on the furnace was discovered. We opted to replace the entire heating/cooling system when the weather was reasonable instead of waiting for the furnace to fail in freezing weather. Rich came to the house to discuss the location of the air intake and exhaust PVC pipes and answer questions about the installation process. Three technicians came on installation day and spent 8 hours removing the old system and installing the new high efficiency system, including a new thermostat. They put drop cloths on the hardwood floor and on the carpeted steps to the basement to protect my home. Since the air conditioner was installed after the need for cooling, they stated they will come out next summer to adjust the air conditioner once we start using it. The continual use of the low speed fan on the furnace helps to keep the temperature even throughout the house - solving a problem we had with the old furnace. A professional job!

If you had a score higher than an A, I would give them an A plus plus. I was that satisfied, and I'm not easy to satisfied. They did everything that you would want them to do, and they did it even better than I had hope. They did all the work, the new furnace, new coil, and new duct work that they did, to connect the old to the existing, in one day. That is taking out the old furnace, and everything else out, and replaced it all in one day. There were two people.

Oh my gosh, I'll use them again. The guy saved us a ton of money.

Maki was very easy to deal with and quite prompt. They managed to schedule a technician for the same day, who actually arrived earlier then the estimated call time. Tony, the technician, was knowledgeable, personable, answered questions, checked the overall system, and turned on the water supply for the humidifier (duhhhhh, on a new homeowners part). Am definitely planning on using them again.

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Rich was very responsive giving the estimate. Explained about all our options and about local and federal rebates. The installation crew completed the job in one day. They were very courteous and answered any questions I had about the installation. Since then I had one service call...that very cold winter following installation and they responded immediately first thing in the morning and fixed the direction of the intake and exhaust pipe as one was causing the other to frost up thereby causing the furnace to shut down. I am very happy with the service that Maki provides. They don't forget about you once you bought from them. They stand by what they sell and want to make sure you are happy!

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They came out right away. They're responsive.

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I've used them twice and they only fixed whatever minor thing was wrong, they don't try to sell you something you don't need. They were quick to respond, and showed up at the scheduled time. Very professional, I recommend them.

Due to settlement of the soil next to our home's foundation, the ground pad and air conditioner compressor had been 'sinking' over the past few years. In spite of us 'propping' up the compressor, the copper coil connecting it to the house (and furnace/blower) was kinking. Tony disconnected the exterior unit, moved it off the pad, installed mounting brackets to our home's foundation and reconnected the compressor. He applied 'waffle' rubber sound isolation pads to the mounting brackets under the compressor. The compressor looks like it's always been in its new home and runs much quieter - now that its level!

There was an 8-10 day wait from the date I called to the date service was provided. As I had been told by the scheduler, Dan called ~15 min prior to arriving, within the 4-hr scheduled service 'window.' He promptly got to work to inspect and clean our relatively clean Tempstar furnace. He also corrected a wiring problem with the humidistat of our Aprilaire Humdifier. Total time on site was ~35-40 min.

They explained everything they were going to do and accomplished it in the time frame we were given. Our furnace had died and it was getting colder outside. It was a two day job and they assured us that we would have heat on the first day which we did. Everything was cleaned up and they hauled away the old furnace, air conditioner and water heater.

We called and received in-home estimates from three heating and a/c contractors. Maki was the least expensive and in my opinion the best. Rich did a fantastic job explaining our various options and was great to work with start to finish. The crew was awesome. They arrived right on time, were very professional, courteous and efficient (finishing in less time than expected), and left the premises in a clean and tidy fashion. We love our new furnace and look forward to working with Rich and his crew for regularly scheduled maintenance. I would highly recommend them to a friend.

Our furnace was not working so I called Maki. THey had previously installed a humidifier so we had dealt with them before. The technician arrived within an hour of my call. He quickly diagnosed the problem - the control board was not working and the igniter was on its last legs. He replaced both. He did have to leave to get one of the parts, but when he returned, work was completed quickly. He left us the old igniter in case at some point the new one stops working so we could just replace it on our own and not need an urgent service call. He cleaned up afer himself and was tolerant of my children's curiosity.

My furnace quit working late one winter afternoon. I called Maki and Associates and told them my situation. The receptionist was friendly and courteous. She said she would have a technician call me back, which he did in about 30 minutes. He, too, was courteous and professional. He was able to arrive about 45 minutes later. He diagnosed the problem quickly and had the parts with him to perform the repair. My furnace was up and running again in about 45 minutes. I m new to the area and really didn t know who to call. Fortunately, my son-in-law was familiar with the company and recommended them to me. They kept my house from turning into an igloo on a cold winter night. Thank you, Maki and Associates.

THEY ARE VERY PUNCTUAL, AND VERY EFFICIENT. THE SERVICE GUY WAS A LITTLE SLOW IN EVALUATING THE PROBLEM, AND A LITTLE MESSY, BUT DID FIX THE PROBLEM.