Well It started off nicely. People on the phone were pleasant and started my services within a week. However, after the first cut it was one of the worst experiences EVER. This next cut they were going to charge double $70 because of last cut. I do a lot of business with contractors because I work for the DoD and don't have much time to do outside chores. After my first cut (my grass was long) no doubt. But see pixs below this is how they left my lawn. I returned home after a 3 week deployment and paid for services. They come out for next visit and never cut lawn or call me to inform me they are not cutting lawn. Here is what They texted me. Upon arrival Your lawn was longer than anticipated. I just had new blades put on that are not meant for that drastic of a cut. Your lawn needs a full clean up due to all clippings there will be. I would need a five yard dumpster plus $500 upfront . OK really from $35 to $70 to $500... Texted them back to see what they resolved to do. Never heard back...As of this message. This could be the biggest scam ever and I will definitely follow up with the BBB and make sure everyone knows they are the worst company ever!!!!!! See pictures Below... MSgt C Flores USMC
Description of Work: They were contracted to mow every two weeks.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0
$500
Response from Home Preservation Specialists, Inc.
Mr. [Member Name Removed] signed a contract for bi-weekly lawn cutting. Clipping removal was not included in his contract. Upon arrival for his first cut, his grass was 3 feet long. We were not aware of this height, but we cut it anyway for the agreed upon amount. We did not charge anything additional for our services. We continued to mow on our agreed upon dates to cut, UNTIL, however, Mr. [Member Name Removed] did not pay his bill. We bill monthly and his payment was 3 weeks late. After calling, texting, email and leaving messages with no answer from him. We suspended services. He finally answered a couple weeks later. After missing 2 cuts and 3 weeks later. He finally paid the previous months bill. We went back to the property to continue with cutting the following week, however his grass was just far too unkept at this point and measured at 18" long. He kept denying it. He now needed a full clean up of his property. We let him know the additional charges it would take to make his lawn cuttable again and nice looking, which included removing many cubic yards of lawn clippings, weeds, etc. He did not want to pay the amount needed for the full clean up, so per contract we canceled the contract with him as we could not mow his lawn in that condition. Had service been paid for on time, services would have continued and the grass would have been manageable. This made him mad, so he then marked his previous payment for completed services as fraud. The payment was returned to him by his bank. I was also charged fees for this. To this day we have not been paid for the services provided to him for his first month of completed services. Unfortunately, Mr. [Member Name Removed] was very hard to work with and did not understand that no payment meant no cut. He has threatened to try and bring my company down by doing things such as making our name look bad online. I am happy to be done with him and would recommend everyone to never work with this shady character.
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Service Categories
Landscaping,
Property Management,
Lawn and Yard Work
FAQ
Home Preservation Specialists, Inc. is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 9:00 AM - 3:00 AM
Home Preservation Specialists, Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Home Preservation Specialists, Inc. offers free project estimates.
No, Home Preservation Specialists, Inc. does not offer eco-friendly accreditations.
No, Home Preservation Specialists, Inc. does not offer a senior discount.
No, Home Preservation Specialists, Inc. does not offer emergency services.
No, Home Preservation Specialists, Inc. does not offer warranties.
Home Preservation Specialists, Inc. offers the following services: Remodeling