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Command Service Center Inc

Appliance Repair, Heating and Air Conditioning, Dryer Vent Cleaning,

About us

Servicing Lake County for over 45 years.We do it the first time.We are Trane distinguished Comfort Specialist Dealers. All of our service tech are NATE certified, we are fully qualified to help you select the comfort system that best fits your home and budget. Whether its heating, air conditioning, or an appliance problem that your are experience, Command Service is your one stop shop.

Business highlights

55 years of trusted experience
Emergency Services Offered

Services we offer

Service and install heating & AC, appliance repair, indoor air quality, water heaters, sump pumps & back up sump pumps, attic insulation & automatic gas back up generators, Water purification & more!

Services we don't offer

toilets, sinks,

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.8141 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
6%
3
2%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 51-75 of 141 reviews

Lori B.
11/2013
5.0
appliance repair
  + -1 more
I called because of a leak in the washing machine, but he was unable to find any leak or to replicate it. He did clean out the drain holes in the top of the tub, which might have caused some water to splash out of the tub and onto the floor. He reminded me that the service call is good for 30 days and said to call if it recurs, and showed me how to remove the cover and take a look for myself as to what might be causing the leak if it comes back.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$68

Amy G.
11/2013
5.0
appliance repair, dryer vent cleaning
  + 0 more
They were very polite, they just said that they do not service the Chicagoland area and that Angie's List just needed to fix that in their database. Also, I put in a service date because I had to?? Thank you.
Description of Work: I purchased a Big Deal from Command Service Center Inc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

The House M.
10/2013
5.0
wells
  + -1 more
2 day response, over weekend, to Angie's List message.
Description of Work: 2 day response, over weekend, to Angie's List message.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from Command Service Center Inc
We are sorry the response took so long but we do not service Wells and our server was down over the weekend, we did respond as soon as our server came back up and recieved the notification. Thank you for thinking of us for service!

Judyth H.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
They are conservative and honest. They don't try and sell you on things that don't need to be fixed. I've used them multiple times and will continue using.
Description of Work: My A/C wasn't working and they added some freon. They also replace my thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Debbie S.
09/2013
5.0
appliance repair
  + -1 more
Had board repaired and oven was working. Unfortuantley it was a double overn and the 2nd board went out less than 2 months later and also had to be rebuilt. I could have bought a new oven for price of repairs but not a problem with service provider just the oven itself.
Description of Work: Had to have a board for an oven rebuilt as there were no longer parts available and overn is only 8 years old. SErvice was good just disappointed that appliances are not made to last!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Juanita M.
09/2013
5.0
appliance repair, air duct cleaning
  + 0 more
We had a bit of a scheduling snafu to begin, but the service when performed was stellar. The tech cleaned both washer and dryer, cleaned under the dryer and while he was prepared to clean the vents, kindly climbed up and replaced them for me with vent tubing I provided. The path is a long one, over 20 feet, but he removed the old and remounted the new vents and cleaned a bird's nest out of the exterior exit. My dryer has never worked better!
Description of Work: Purchased the Big Deal package for Laundry Room service package, including dryer vent cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Wilda H.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
We were so freaking cold! Sitting in our newly air conditioned house was awesome this company was super busy but the owner went out of his way to get us taken care of because the temperature was extremely hot and humid. The team was polite, friendly, professional, and timely. Thank you!
Description of Work: New a/c unit installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Glenn P.
07/2013
5.0
appliance repair
  + -1 more
They actually showed up on time. I called the day before and the scheduled me for fist call the next day. Mike came in and within a matter of minutes had diagnosed the issue. It took his less than 30 minutes to fix my dryer. I would Highly Recommend Command Service Center to anyone.
Description of Work: Repaired cloths dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Barbara B.
07/2013
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Steve, the technician, was prompt (actually early!), courteous, and knowledgeable. He explained what he was doing, answered all my questions, and gave helpful follow-up instructions/advice on future maintenance. The office personnel were also extremely friendly and helpful when I called to make the appointment. I also appreciated the Angie's List/1st-time customer discount.
Description of Work: Examined a/c unit, replaced capacitor, added freon.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

Gloria M.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
They tested our air conditioning unit various ways to try to get it operational, but since we believe it was about 35+ years old, it was impossible to repair. They explained the products they carry and we chose a new energy-efficient quiet unit to be installed. The conditions for them to work in were brutally hot, hovering between 95-105 degrees outdoors, but they were very conscientious and got it done very professionally and as quickly as possible.
Description of Work: Our air conditioning quit running on a 100 degree day in July, 2012. After calling a few other providers who either didn't communicate or failed to arrive, we contacted Command who went out of their way to come assess our unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Karin S.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
We have always been pleased with all aspects of their service. They always come when they say they will, respond quickly, and are friendly and knowledgeable.
Description of Work: We have used Command Service for several years to maintain our heating and air conditioner, replace our hot water heater, and even replace a broken oven hinge.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Elmer K.
04/2013
5.0
appliance repair
  + -1 more
I was called in advance of the service call and the tech was at my house on schedule. The tech efficiently evaluated the issue and resolved it by cleaning all ducts inside the dryer and to the exhaust outside the house. He also did a quick health check of the dryer and said everything was OK. Overall this was a great experience, I'll consider them for other jobs in the future.
Description of Work: Clothes dryer wasn't working well, needed someone to fix the problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Walter D S.
04/2013
5.0
appliance repair, dryer vent cleaning
  + 0 more
The serviceman arrived on time, was thorough, very professional.
Description of Work: Cleaning, balancing, servicing my washer and dryer... Cleaning of the vents...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Margit W.
02/2013
5.0
appliance repair
  + -1 more
They were prompt, professional, did exactly what the coupon said. It was very quick and easy, we were very satisfied.
Description of Work: I purchased a big deal for a Kitchen Appliance Maintenance Package.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Willard F.
01/2013
5.0
appliance repair
  + -1 more
The repairman did an excellent job of diagnosis and solution. From my perspective he took a real interest in solving the problem. I would use this firm anytime.
Description of Work: Our Dryer just stops Drying and the mystery required the attention of a qualified professional.
Rating CategoryRating out of 5
Yes, I recommend this pro
$130

charles W.
01/2013
5.0
appliance repair
  + -1 more
They called and set up an appointment. They did a great job. They cleaned up after themselves.
Description of Work: This is a Big Deal for appliance maintenance. They cleaned my refrigerator and dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Ferdinand F.
01/2013
5.0
appliance repair
  + -1 more
The serviceman was prompt and very nice. He did a very thorough job inspecting and cleaning both our washer and dryer and tuning them up. He also provided pointers on how to do proper checkups on both units. Overall, I was very happy with the service and have used them again.
Description of Work: Did a full inspection and tune up of our washer and dryers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Marilyn F.
12/2012
5.0
appliance repair
  + -1 more
Jeff came, he saw, and he concurred.
Description of Work: Jeff had to keep running thru the dishwasher because somehow we got regular dish soap in the washer. That was the problem. I was so relieved the three year old Kitchen Aid had a real problem. The problem was us!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Todd C.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
It went very well. They came quickly and fixed our furnace. The price was fair and the people I talked with were professional.
Description of Work: Our furnace stopped working. I'll called for service and someone came out within 2 hours, and cleaned and checked our furnace (which got it working again).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Howard K.
12/2012
1.0
appliance repair, heating & air conditioning/hvac, air duct cleaning, dryer vent cleaning
  + 2 more
No service was rendered see above
Description of Work: Refused to come to my home. "Out of service area" Had to get a refund

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Command Service Center Inc
Member, It is very unfortunate that you have given an overall "F" rating to our Company that hasn't even been able to provide you service. We do service all of Lake County and the Northern -North & Northwest suburbs of Cook County, however, the six corners area is out of our "service area". Every Company does have service boundaries/areas, that they stay within so that they can provide fast and efficient service for their customers. Being over 46 miles from us, does not provide you as the customer with the best service possible as we strive to do. We called you to inform you that your request was out of our service area as soon as we got the purchase order from Angie's List. We have maintained an "A" rating with Angie's List, and received the "Super Service Award" for the past 3 years on service that has been in our 'service area', and feel it is totally unfair that you've rated us horribly due to these circumstances for services not even rendered. Sincerely, Steve Milliken President

Gary M.
12/2012
4.0
appliance repair, dryer vent cleaning
  + 0 more
This deal went fine. Nothing really stood out but it was good. They delivered what they said they would - it just didn't seems as good a deal as others we've purchased.
Description of Work: I purchased 2 Big Deals for $149 each for a Laundry Room Service Package with Dryer Vent Cleaning & More. They provided full dryer service.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Response from Command Service Center Inc
Member, Thank you for your purchase. We appreciate your business. We would hope you'd reconsider and call us once again. It is our understanding based on your review that we did a good job and delivered everything we promised we would do. You gave us an above average "B" rating on the "Big Deal" that was purchased and is outlined on what services are included. We do feel we are superior to other Companies in all major appliance repair, sump pumps, water heaters, heating and air conditioning and more. It's very rare to find a Company that covers all of the above and hope we can be of help on something else in the future for you. Sincerely, Steve Milliken -President

Mary Beth S.
11/2012
5.0
appliance repair, air duct cleaning, dryer vent cleaning
  + 1 more
IT WENT WELL . JEFF DID SOME EXTRA VENT CHECKING AFTER I ASKED ABOUT A CONCERN.
Description of Work: THEY SEEMED VERY THOROUGH WITH THE WORK PERFORMED

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

KAREN F.
11/2012
3.0
appliance repair
  + -1 more
Two weeks after the work was completed, my dryer started leaking a brown colored liquid and the drying time was up to 1 1/2 hours for towels. When I had my dryer vent cleaned again (Nov 2012) They stated the problem was due to a screen over the end of the dryer vent and showed me how lint had completely blocked the exhaust.
Description of Work: Washer and dryer were inspected and cleaned. The washer received a new belt and the dryer vent was cleaned out and a new vent attached. I had a problem with mice getting into my crawl space through the dryer exhaust, so the tech replaced the outside part of the vent and sealed the openings in the wall.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$149

Response from Command Service Center Inc
Dear Member, It is our Company's policy to guarantee our work for 30 days. If this had been brought to our attention within that time frame, we would have quickly come back out at no charge to address the issue, but we had no idea two weeks after the work was originally completed, back in April that your dryer started to leak brown colored liquid. It is recommended to get your dryer vent cleaned out regularly. The hood/ screen was replaced because your old one was broken, and it was an additional step to help keep the mice out.

Judith L.
10/2012
5.0
appliance repair
  + -1 more
He was efficient, professional, and helpful. He fixed my dishwasher, which turned out to need only a minor adjustment, not a major repair. I would highly recommend this company.
Description of Work: The employee inspected my kitchen appliances -- fridge, garbage disposal, and dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

ALI V.
09/2012
5.0
appliance repair, dryer vent cleaning
  + 0 more
All went smoothely. Especially the scheduling since they eventually had to come several times as parts were delivered.
Description of Work: I bought a special coupon for dryer vent cleaning. That went great but in the meantime, my washing machine became upbalanced and the dryer was taking forever to dry clothes. Besides cleaning the vent, they diagnosed the problem, ordered a part and came back and fixed everything just fine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information

315 W Depot St, Antioch, IL 60002

www.commandservice.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 4:30 PM
Tuesday:
7:00 AM - 4:30 PM
Wednesday:
7:00 AM - 4:30 PM
Thursday:
7:00 AM - 4:30 PM
Friday:
7:00 AM - 4:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Heating and Air Conditioning,
Dryer Vent Cleaning,
Air Duct Cleaning,
Plumbing,
Electrical,
Water Heaters,
Natural Gas Lines,
Wells and Pumps,
Insulation,
Computer Repair,
Gas Grills

FAQ

Command Service Center Inc is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 4:30 PM

Tuesday: 7:00 AM - 4:30 PM

Wednesday: 7:00 AM - 4:30 PM

Thursday: 7:00 AM - 4:30 PM

Friday: 7:00 AM - 4:00 PM

Saturday: Closed

Command Service Center Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Command Service Center Inc offers free project estimates.
Yes, Command Service Center Inc offers eco-friendly accreditations.
No, Command Service Center Inc does not offer a senior discount.
Yes, Command Service Center Inc offers emergency services.
No, Command Service Center Inc does not offer warranties.
Command Service Center Inc offers the following services: Service and install heating & AC, appliance repair, indoor air quality, water heaters, sump pumps & back up sump pumps, attic insulation & automatic gas back up generators, Water purification & more!
toilets, sinks,

Contact information

315 W Depot St, Antioch, IL 60002

www.commandservice.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 4:30 PM
Tuesday:
7:00 AM - 4:30 PM
Wednesday:
7:00 AM - 4:30 PM
Thursday:
7:00 AM - 4:30 PM
Friday:
7:00 AM - 4:00 PM
Saturday:
Closed