American Water Resources Inc

As bad as it could.

unknown

When things get all backed up from roots in my pipes, I call them right away. They then send out a plumber who grinds the roots out of the pipes and it works fine for a year or two. They have been very good and I will continue to use them.

The plumber and his supervisor at the plumbing company determined that the clog was covered and eventually unclogged the drain (see separate report on this plumber) The cause of the clog was sand and gravel that was falling through holes that had developed in the collecting drain box. The plumbing company told me to contact the insurance company to determine if the drain box repair was covered under my policy. American Water Resources determined nothing was covered because they claimed they cover only the "shortest distance from the foundation to the main sewer line". We were not charged anything additional. The plumber informed us that if we did not have insurance the charge would have been over $200. Although the outcome was less than ideal, e.g. they did not repair the cause of the clog, and the plumber seemed very inexperienced, the fact that the coverage will cover REPLACEMENT of the lines if required may make the coverage worthwhile. [Before obtaining coverage my neighborhood submitted questions to the Virginia State Commissioner requesting further clarification on coverage. The insurance provider submitted answers to the Insurance Commissioner that specifically stated coverage covered REPLACEMENT of lines if warranted. Personal information has been omitted for privacy reasons.] With regard to whether or not I'd use this company again, I would have picked "neutral" if that had been a choice.