IC Custom HardWood Flooring

Hardwood Flooring Sales and Installation, Flooring Sales and Installation, Floor Cleaning and Waxing

About us

We are a dedicated team that provide high quality services on any type of wood flooring in Chicago: new installation or completely replacing, finishing, re-finishing, repairing, sanding, waxing and polishing. We work with any type of hardwood flooring materials, solid wood and engineered wood, any Style of wood floors: strip, plank and parquet.

Business highlights

19 years of trusted experience
Emergency Services Offered
Eco Friendly

Services we offer

Wood floor installation, refinishing, & repair. Parquet. Rubio Monocoat application.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8101 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
8%
3
2%
2
6%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 76-100 of 101 reviews

Craig K.
02/2016
5.0
floor cleaning, flooring contractor, hardwood floor
  + 1 more
.
Description of Work: Hardwood floor sanding and finishing. I graded them a "B" on punctuality only because they showed up 2 hours early and caught us by surprise a bit. | |"C" on responsiveness because Calin was sometimes hard to contact and took some time to respond. Otherwise, all good, very nice quality job and cleaned up very well when finished. Floors look better than new.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

Response from IC Custom HardWood Flooring
First and foremost, we would like to apologize for not meeting your standards when it came to contact accessibility. We at IC Custom Hardwoodflooring do our best to respond to emails/ phone calls promptly, though sometimes due to an influx in customers that must be responded to accordingly, our responses may be somewhat delayed. Also, we're sorry that we took you by surprise by arriving early! We as a company strive to either be on time or early to our appointed job sites so as to not keep our customers waiting, though perhaps we were a bit over zealous this time! Still, we are glad to hear that you were happy with our work, and even more delighted that we were able to make your floors "better than new," as you put it. Thank you for choosing IC Custom Hardwoodflooring for your hardwood flooring needs, and thank you for the review!

Kathleen C.
01/2016
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Pete P.
11/2015
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Date of service 10-25-15. Cost of service $474.00.
Rating CategoryRating out of 5
Yes, I recommend this pro

Derrick B.
11/2015
4.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Sanded and stained floor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$359

DONALD W.
10/2015
5.0
flooring contractor, hardwood floor
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sue M.
07/2015
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: We had them refinish the wood floors in our family room. We bought one of Angie's List deals and added a few additional items.The final cost was more than initially planned but quality work was done.The floors look wonderful!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Mary F.
07/2015
2.0
hardwood floor
  + -1 more
unknown
Description of Work: Provider came to our home for a quote and never responded with a quote or returned phone call or text

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
4.0


Patricia C.
05/2015
5.0
flooring contractor, hardwood floor
  + 0 more
Everything went very well.
Description of Work: Refinished kitchen wood floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Response from IC Custom HardWood Flooring
Thank you for sharing your experience with us. We appreciate very much, that you took your time to write a review and we are happy to hear that you were pleased with our work. Making you happy, makes us happy!

Henry D.
05/2015
5.0
hardwood floor
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from IC Custom HardWood Flooring
Thank you for sharing your experience with us. We appreciate very much, that you took your time to write a review and we are happy to hear that you were pleased with our work. Making you happy, makes us happy!

Craig B.
05/2015
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: I spoke with the owner on Thursday, and his crew was there on Friday morning to do the job! They showed up on time and worked until after 7 p.m. to finish the job. The floors look great and they did a good job. The only complaint we had was that a few of the boards used had some rough edges. I called the owner to tell him about it, and a couple of days later, he sent two guys back over to try to correct the problem. They did a good job trying to address the few damaged boards. Overall, a good job at a reasonable price, and very good work. If the works would double check to make sure they only use the best boards, it would have been a perfect job. I still have dozens of other boards that could have been used instead of the imperfect ones. Aside from that, I would highly recommend IC Flooring.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from IC Custom HardWood Flooring
Thank you for your review! We do apologize for the slight imperfections on the wood, though we are glad to hear that overall you are happy with your experience with us! IC Custom construction strives for excellence when it comes to our work, so we sincerely appreciate any feedback given to us. We hope to see you in the future for all of your floor remodeling needs!

Charles P.
04/2015
2.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: The deal was for partial wood floor refinishing/repair. We had a 3x3 area and I think the deal was for a 10 x 10 area. He said we'd need to do whole floor sanding and refinishing to make it look good. House is only 8 years old and only small parts of floor are badly scratched. Disappointed. We did not use the deal we paid for.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
5.0
punctuality
5.0


Response from IC Custom HardWood Flooring
Dear [member name removed], We understand your complain and we appreciate you got back to us and that you are communicating trough this review. The area that you bought the deal for, was a damaged 3x3 area in the family room. From what we saw in the meeting, the floor was connected with the entire house. Since the species of your floor was a Brazilian cherry, an exotic wood floor, which it changes the color when sanded, our estimator propose to your husband to refinish the entire floor. Our concern was that the repair will be too visible in just that specific section(3x3). We provide high quality craftsmanship and we will not do any service that will not look according to our standards. Therefor we recommended your husband to refinish the entire floor in the house. After our meeting we tried contacting you many times, via the phone and Angie's List messenger, to follow up and provide an accurate estimate, but we never got any response from you. This are the messages on the times we tried contacting you to follow with your project: Dear Kimberly, We apologize for the delay, we weren't able to reach you over the phone. I see that we have the estimate ready for you and it was not send yet because we are missing your email. We would appreciate if you will provide it for us, so we ca send you the estimate. Thank you! Wish you a great day! IC Custom HardWood Flooring 10/3/2014 Hi [member name removed], We haven't hear from you in a while. We would like to know if you got our previous message, about the estimate. We would like to send you the estimate,so we can start booking a day for your project, but we are unable to reach you. Please contact us as soon as you can. Thank you!

Gerald S.
03/2015
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Colin Pecuras team installed finished hardwood flooring on the second level of our home. They also sanded,stained and varnished the stair landing to match. New doors, casing and floor molding were also included. His crew was polite and professional.I supplied all material.You can't go wrong with Colin.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Response from IC Custom HardWood Flooring
Thank you for sharing your experience with us! IC Custom Hardwood Flooring appreciate you taking time to post on our reviews. Thank you again for your compliments!

Mary R.
12/2014
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Resanded and stained floors, ripped out carpet, repaired stairs, added quarter round to one room |Awesome and beautiful work!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,750

Response from IC Custom HardWood Flooring
Thank you for sharing your experience with us. We appreciate very much, that you took your time to write a review and we are happy to hear that you were pleased with our work. Making you happy, makes us happy!

Donna T.
12/2014
4.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Refinished floor.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$350

Response from IC Custom HardWood Flooring
Thank you for sharing your experience with us. We are happy to hear that you are satisfy with our work. Making you happy is the most important for us. Thank you again!

Cynthia B.
12/2014
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: I bought this deal with Angie's List for my living and dining room floors, which were original oak. The owner came first to do estimate and make suggestions, including a darker stain to cover some old pet damage. The workers showed up on time. My only surprise was that they needed a 220 volt outlet, which we were not told about in advance. They had to run a long cable downstairs to our breaker box. It turned out ok, but it delayed the start. Overall, I am very happy with the results and they really contained the dust, like they said. I would recommend them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from IC Custom HardWood Flooring
Thank you for sharing your experience with us. We appreciate that very much and we are happy to hear that you are satisfied with our work. Making you happy is our main purpose. Thank you again for your compliments. Enjoy your new floors!

Jesse B.
09/2014
5.0
hardwood floor
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from IC Custom HardWood Flooring
Thank you for sharing your experience with us. We appreciate your compliments. Your satisfaction is our satisfaction!

Bonnie O.
09/2014
5.0
hardwood floor, flooring contractor
  + 0 more
unknown
Description of Work: refinished kitchen floor, they did such a good job I had them come back and put a second coat of poly on the floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Response from IC Custom HardWood Flooring
Thank you for sharing your experience with us. Customer service is the most important for us and it's great to hear you were happy with our work. Thank you again for the compliments!

JOAN W.
08/2014
5.0
hardwood floor, flooring contractor
  + 0 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from IC Custom HardWood Flooring
Thank you for sharing your experience with us! IC Custom Hardwood Flooring appreciate you taking time to post on our reviews. Thank you again for your compliments!

Jeff S.
08/2014
5.0
hardwood floor, flooring contractor
  + 0 more
.
Description of Work: Sanded down the hard wood floors and re-coated. Very prompt. Finished the job faster than expected. Put up tarps and cleaned up. Price met my expectations. Called the day before to confirm appointment. Called next day to confirm no issues. Very satisfied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$780

Response from IC Custom HardWood Flooring
We appreciate you are taking time to write your experience with us. We are glad to hear that it was for your satisfaction. Thank you for your compliments!

don G.
06/2014
5.0
hardwood floor, flooring contractor
  + 0 more
unknown
Description of Work: took advantage of their 99.00 flr refinishing...it was excellent, will use them of future work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from IC Custom HardWood Flooring
We appreciate you are taking time to post your experience with us. It's great to hear that you were pleased with our work. Costumer service is the most important for us. Thank you for your compliments!

DAVID B.
06/2014
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: they provided hardwood flooring throughout our house...overall, the price, and quality was very good

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from IC Custom HardWood Flooring
We appreciate you taking your time to post your experience with us. Customer service is very important for us! Making you happy, makes us happy!

Jeff W.
06/2014
2.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: I bought a "coupon" for $100 square feet or $500 value. Scheduled an appointment , was a no call/ no show. Asked me to send pictures instead. Even tthough I was barely over the limit wanted to charge me Additional $150, I countered with a reasonable $50 . Did not even respond. Overall found them unprofessional.

Rating CategoryRating out of 5
value
1.0
responsiveness
3.0
punctuality
1.0


Theresa G.
05/2014
4.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Will I bought the deal of the day for $99 and the total was much more. |Everything looked good until it dried then it was bubbling . |I called and he quickly responded and agreed to redo. |Could have been the way it dried. |Wiil come and completely redo. |

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$417

Alicia R.
05/2014
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Sanded and refinished floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from IC Custom HardWood Flooring
We appreciate you taking your time to post your experience with us. Customer service is very important for us! Making you happy, makes us happy!

Marlene C.
04/2014
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Refinished a bedroom floor. They were on time and professional. The floor looks awesome and I would use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from IC Custom HardWood Flooring
(removed member name), We appreciate you taking your time to post your experience with us.Customer service is very important for us and we are happy to read your comments about the level of service you received.

Contact information

4809 West 129th Street, Alsip, IL 60803

http://www.ichardwoodflooring.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 3:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Floor Cleaning and Waxing

FAQ

IC Custom HardWood Flooring is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 3:00 PM

IC Custom HardWood Flooring accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, IC Custom HardWood Flooring offers free project estimates.
Yes, IC Custom HardWood Flooring offers eco-friendly accreditations.
Yes, IC Custom HardWood Flooring offers a 10% senior discount.
Yes, IC Custom HardWood Flooring offers emergency services.
Yes, IC Custom HardWood Flooring offers warranties.
IC Custom HardWood Flooring offers the following services: Wood floor installation, refinishing, & repair. Parquet. Rubio Monocoat application.

Contact information

4809 West 129th Street, Alsip, IL 60803

http://www.ichardwoodflooring.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 3:00 PM