IC Custom HardWood Flooring

Hardwood Flooring Sales and Installation, Flooring Sales and Installation, Floor Cleaning and Waxing

About us

We are a dedicated team that provide high quality services on any type of wood flooring in Chicago: new installation or completely replacing, finishing, re-finishing, repairing, sanding, waxing and polishing. We work with any type of hardwood flooring materials, solid wood and engineered wood, any Style of wood floors: strip, plank and parquet.

Business highlights

19 years of trusted experience
Emergency Services Offered
Eco Friendly

Services we offer

Wood floor installation, refinishing, & repair. Parquet. Rubio Monocoat application.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8101 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
8%
3
2%
2
6%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 51-75 of 101 reviews

Frank R.
05/2020
5.0
carpet installation, hardwood floor
  + 0 more
It went great. Great guys to hire!
Description of Work: Install all new nice metal spindles and refinish all first floor flooring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Nancy C.
11/2017
5.0
hardwood floor
  + -1 more
Very well. Everything looks great
Description of Work: Refinished all of the second floor hardwood

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

linda A G.
05/2016
1.0
hardwood floor
  + -1 more
unknown
Description of Work: Several meetings took place to determine what type of wood flooring and stain I wanted. He made up a few poorly done stain samples I didn't like. The last meeting I brought a sample board from a flooring distributor that he would install, that I had decided I wanted, and I told him where I got the sample board (the retailer)and he said he would look into where he would buy it and call me after. I never heard from him again.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


catherine R.
05/2016
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: They came on time for estimate and for the job. Floors look great, the staff was very nice and considerate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Mr L.
04/2016
5.0
flooring contractor, hardwood floor
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$349

Shari S.
04/2016
2.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: I asked very specifically for high grade finish on my kitchen floor and shortly after the project was complete there was damage to the floor from my dogs nails- scratches and areas were the stain was denuded. They told me I did not need special finish (which the person who lived here before clearly recommended) and therefore didn't do it and now it looks almost as bad as it was before they did it - and at that time it had 20+ years of wear and tear on it.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Response from IC Custom HardWood Flooring
We at IC Custom Hardwood Flooring regret to hear that you are dissatisfied with the look of your hardwood floor, though perhaps we can clear up some of the concerns as to why your floor doesn't look as you expected it to. The wood that had been previously installed in your kitchen was American Cherry, a beautiful yet softer wood. Although American Cherry is rich in color and is unique in its beauty, it is never recommended for use in high traffic areas such as hallways or kitchens--high heels as well as a pet's nails can dent and scratch American Cherry easier than, for example, denting and scratching White Oak. American Cherry scores a 950 on the Janka scale test (a test used to measure the resistance of a sample of wood to denting and wear) which makes it a softer wood compared to White Oak, since White Oak scores a 1360 on the Janka scale. Currently, there is no hardwood flooring finish on the market that would be able to change the natural tendency for American Cherry to scratch or dent more easily compared to other hardwood floor. In regards to the work we completed on your kitchen floor, we sanded out the existing scratches and dents as best we could and coated your floors with our finest finish available (loba 2k supra). After the finish was applied, it was recommended to avoid any foot traffic in that area (pet or otherwise) as well as to avoid moving any furniture across the wood until 48 hours have passed. The finish itself takes about 14 days to fully cure, though after the 48 hour period, it is alright to lift and place furniture onto the wood or to safely walk on the floor. However, it was recommended to proceed with caution, as heels or a pet's nails can easily scratch the finish during the 14 day curing period. Please understand that scratches and wear are ultimately inevitable with any hardwood floor, especially softer hardwood such as American Cherry, though any scratches caused during the 14 day period were most likely due to the continued traffic in that area during the cure time. We do appreciate you taking the time to review us, as customer feedback ultimately helps us to improve our service! If you have any further questions or concerns, please let us know, we're happy to help.

Christine I.
04/2016
4.0
hardwood floor
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brad H.
07/2014
5.0
hardwood floor, flooring contractor
  + 0 more
Calin arrived on time to check out the job and give us an estimate on refinishing the hardwood floors on our 2nd floor landing. We purchase the Big Deal for $99, but had some extra square footage which was added at a very reasonable price. The process was quick and efficient, and we were able to schedule the job at our convenience. The refinishing crew also showed up on time (9AM) and quickly went about their business. They completed everything by about noon, and after they left, there wasn't any sign that they had been there except for our amazing looking floors! I thought we would have some significant cleanup to do after a project like that, but we had NONE. Spotless. Crew did a great job for a great price and the floors...what a difference! They honestly look brand new. Thank you Calin. You and your crew keep up the good work!
Description of Work: Hardwood Floor Refinishing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

Response from IC Custom HardWood Flooring
Thank you for taking time to post your experience with us. It's great to hear that you are happy with our work. Costumer service is the most important for us. Your satisfaction is our satisfaction. Thank you again for your compliments!

Bernard P.
07/2014
5.0
hardwood floor
  + -1 more
Excellent. Came on the dates promised and inspected the work performed each day. Dustless sanding was truly dustless compared to work performed by others 8-10 years ago. Original floor was 58 years old and the end result is a floor that is like new. Gave options on replacement of entrance way ceramic tile and final result was also great. Reasonable price for the amount of work performed. Would use them again.
Description of Work: Refinished hardwood floors in Front Room, Den and Hallway. Replace boards as needed. Stained and finished bow windows, replaced baseboards throughout and replaced ceramic entrance way.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Richerdine N.
07/2014
5.0
hardwood floor, flooring contractor
  + 0 more
The floors look beautiful! We paid another $186 for additional square footage and because they had to screen off an area. They did the work right way after we purchased the Big Deal. They were very economical with their time and they did a very, very nice job. We were very happy with the work. I'd recommend them!
Description of Work: I purchased a $99 Big Deal for Hardwood Floor Refinishing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

Response from IC Custom HardWood Flooring
Thank you for sharing your experience with us! We are happy to hear that you are pleased with our work. Customer service is the most important for us. Thank you again, for your compliments!

Christopher M.
07/2014
5.0
hardwood floor, flooring contractor
  + 0 more
Calin and his team were great! We were moving across country and the seller of our house left it in absolutely horrible condition. Calin met me at the house the day after we arrived in town and walked me through what would need to be done to get the floors back to great condition. He and his crew started work the very next day (Saturday) and were supposed to be finished by Monday. Monday night I received a text from Calin stating that he wanted one additional day to finish the work as it was not as high a quality as he would nave liked. The crew finished up the work on Tuesday and Calin did a full walk through with us and the work was spectacular!
Description of Work: Partial masking. This includes supplying and covering the cabinets, any build in unit/S that are in the working area, the door/s and room opening with plastic film to contain the dust in the working area. DEEP CLEANING THE WOOD FLOOR :SATIN -SEMI-GLOSS OR GLOSS.Sanding the stairs for natural and applying two coats of polyurethane finish.Sanding the posts, railing, spindles. Buffing the baseboard and applying one clear coat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,050

Response from IC Custom HardWood Flooring
Thank you for taking time to post your experience with us. It's great to hear that you are happy with our work. Costumer service is the most important for us. Your satisfaction is our satisfaction. Thank you again for your compliments!

James and Shelley D.
06/2014
5.0
hardwood floor, flooring contractor
  + 0 more
They arrived on time. Taped up the areas needed with plastic to minimize dust to other areas of our home. It took about 3 to 3 1/2 hours. They did unfortunately cut our ethernet cord that ran from our room to the basement but reimbursed us with no argument. They left the home in great condition. I would definitely use them again.
Description of Work: They refinished a 10x10 room for us. It was an Angie's big deal and they said it would normally cost about $600. They did an excellent job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from IC Custom HardWood Flooring
Thank you for taking time to post your experience with IC Custom Flooring. We are happy to hear that it was for your satisfaction. Customer service is the most important for us! Making you happy, make us happy!

Paula B.
06/2014
5.0
hardwood floor, flooring contractor
  + 0 more
It went well. They were courteous and they asked me what I thought of the job. The workmanship was excellent.
Description of Work: They refinished and sanded my floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$590

Response from IC Custom HardWood Flooring
We appreciate your review and we are happy to hear that your experience with us was a good one. Thank you for the compliments! Making you happy, makes us happy!

Catherine G.
05/2014
5.0
hardwood floor, flooring contractor
  + 0 more
Everyone involved was professional and courteous. My floors look wonderful.
Description of Work: Refinished wood floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

Response from IC Custom HardWood Flooring
We appreciate your review and we are happy to hear that your experience with us was a good one. Customer service is very important us. Thank you again for your compliments!

mark D.
04/2014
5.0
hardwood floor, flooring contractor
  + 0 more
no complaints, did great work, highly recommended
Description of Work: stripped and refinished the wood floor, did great work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from IC Custom HardWood Flooring
[member name removed], We appreciate that you taking the time to post on our reviews. Thank you for your recommendations, we are happy to hear that we did a great work for you.

Alejandro A.
04/2014
2.0
hardwood floor
  + -1 more
Contacted provider (Alex) and set up a possible date to initial visit. That day did not work out, so provider indicated that would contact the following monday (It was a Friday). 10 days went by and no call was received. I called Alex and complained about lack of communication. Alex stated that his boss was on vacation, but would have him contact me as soon as possible. No communication happened for almost two weeks. This morning I sent a message to provider in order to cancel the service. He called back and apologized for his worker not getting back to me. He also indicated that Alex does not work with him anymore. Overall, a disappointing loss of time an effort on my part.
Description of Work: .
Rating CategoryRating out of 5
$99

Mark R.
04/2014
5.0
hardwood floor, flooring contractor, floor cleaning
  + 1 more
Calin was very prompt and professional from the very start. We emailed him asking if he was available to come look at our hardwood parquet floor that needed refinishing, and he responded within 30 mins. and came over the next day. He took the time to come up with as many shades of stain necessary for me to choose which I felt would work best with my decor. Calin is very well versed in wood flooring, and walked us through the entire process, explaining what and why each step is necessary. His 2 helpers were very polite and did a great job and cleaned up after the work was performed. My kitchen floor is gorgeous, and we couldn't be happier ! Paula and Mark Randazzo Oak Lawn, IL
Description of Work: Sanded, replaced bad pieces of flooring, stained and sealed parquet flooring in kitchen and dining room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from IC Custom HardWood Flooring
Hi! We appreciate your review and we are happy to hear that your experience with us was a good one. Customer service is very important for us and your time is precious to us. Thank you again for your compliments!

Veronica L.
04/2014
5.0
hardwood floor, flooring contractor
  + 0 more
It was fantastic. They responded quickly and professionally. The finished product was amazing and I would hire them again in a heartbeat. The price was extremely reasonable and they stuck with the Angie's List coupon. I was extremely satisfied. If you are thinking of doing your hardwood floors I would not hesitate in hiring them!! A +++++++++! I can't say enough about how great I think they are!
Description of Work: Sanded and refinished hardwood floors in living room, hallway and one room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from IC Custom HardWood Flooring
[removed member name], Thank you for your post! It's great to hear you were so happy about the work we did. Your satisfaction is our satisfaction! It will be a pleasure for us to work with you again. Thank you again for the recommendations!

Linda B.
04/2014
5.0
hardwood floor, flooring contractor
  + 0 more
Very good remodel. The workers exceeded my expectations. They were polite and worked non stop. My bathroom went from the 1960's to present day. The price was fair. No hidden charges. I would strongly recommend this company . The quality of work is outstanding.
Description of Work: Bathroom remodel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from IC Custom HardWood Flooring
Hi [member name removed], Thank you for sharing your experience with IC Custom Hardwood Flooring Inc! We are happy to hear that we exceeded your expectations! Thank you again!

Luiza H.
03/2014
5.0
hardwood floor, carpet installation, flooring contractor
  + 1 more
Excellent from start to finish. We had trouble finding someone with the skill to convert our stairs from carpet to hardwood. We tried a company that specialized in stairs but that cost was too high. We tried a stair system, but it would not work on our stairs. Finally we were referred to Ic Custom HW Flooring and they did a beautiful job. Our other concern was matching our existing hardwood flooring. The color is unique, but again they did a perfect job matching the color. Everyone was professional, the job was done in about a week and our home was left perfectly clean. I would definitely use them again.
Description of Work: We had hardwood installed in 3 rooms and carpeted stairs converted to hardwood. The floors were also stained and finished to match the flooring in our home office. We provided the materials.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,900

Response from IC Custom HardWood Flooring
Hi [member name removed], Thank you for your post! It's great to hear that we could exceed your expectations. Making you happy, makes us happy! We are glad we could performed the work you wanted. Thank you again for your compliments!

Mark S.
02/2014
5.0
hardwood floor, flooring contractor
  + 0 more
Our floors had scratches and dents everywhere and we wanted to get them fixed and re-stained a bit darker. We got 3 quotes from different companies and are so extremely happy with our choice to go with Calin. Calin and his team did an amazing job on our floors. Everyone that sees them compliments us on how great they look. Even my uncle who has done many floors himself could not believe how fabulous they look. Calin is extremely professional, always on time and always available if you have any questions or concerns. We are so happy with his work and will use him again and refer him to all of our friends. Could not be happier.
Description of Work: Re-stained and refinished hardwood floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from IC Custom HardWood Flooring
[member name removed], it's fantastic to hear that your entire experience went well! It's always our goal to make our customers happy with their choice to go with us, it's great to hear that we did an amazing job for you. Thank you for your post and your compliments!

vivian H.
11/2013
5.0
hardwood floor, flooring contractor
  + 0 more
It was good. Their pricing was reasonable. They finished when they promised and they came on time. They were honest. They had to come back to finish some minor things which they did.
Description of Work: We used the services of Ic Custom Hardwood Flooring. They installed hardwood floors for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from IC Custom HardWood Flooring
Hello [member name removed]! Thank you for sharing your experience with us! We are happy to hear that our team did a good job for you. Thank you again for your comments and compliments!

PAT R.
10/2013
5.0
flooring contractor, hardwood floor
  + 0 more
He is very prompt, reliable, and willing to work with what you want and need. His employees were very considerate, but he is on site to supervise when needed. The work was obviously quality, and I have recommended him to anyone that ever has a need for hardwood flooring.
Description of Work: I have a 2700 sq ft condo. I have hardwood flooring throughout, and he installed new and refinished some. This is a vintage building which made it difficult in some aspects, but he completed everything to perfection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from IC Custom HardWood Flooring
Hello [member name removed]! Thank you for sharing your experience with us! We are happy to hear that our team did a good job and you were satisfy of our work. Thank you again for your comments and compliments!

Eric H.
08/2013
5.0
flooring contractor, hardwood floor
  + 0 more
Calin (pronounced Colin) is an incredible man, such a hard worker, such pride in his work. There were a few portions of damaged flooring throughout the house that his crew cut out and matched perfectly with new flooring. He also installed and matched wood grates (removing giant metal grates) and blending them into the floor, you don't even know they are there! He found some rot in the foundation of one of the rooms and replaced it at no additional cost. He was excellent on every level. We have recommended his services to a few other friends (3 so far) who have all been blown away by the final result.
Description of Work: This is my first Angies List review and I am taking the time because working with IC Custom Hardwood Flooring was so excellent. We bought a 1930 fixer-upper in Hinsdale and the first thing I did was rip up all the disgusting carpet and had Calin redo every floor in the entire house (7 rooms in total and 1.5 flights of stairs). His work turned our house from a dump into a magazine!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from IC Custom HardWood Flooring
Hi (Member name removed), we appreciate you taking the time to post your experience. We are happy to read the comments about the level of service you received. Costumer service is the most important for us, so making you happy makes us happy. Thank you again for your compliments and for sharing the pictures with us!

Sophia V.
04/2013
5.0
floor cleaning
  + -1 more
Calin and his crew were great. He did a "beautiful" job and he aimed to please. In addition, they helped in moving furniture and did dust cleaning afterwards.
Description of Work: New hardwood floors installed in LR, FR, stairs, hallway and master bedroom. Sanding and staining existing hardwood in DR foyer, kitchen and sunroom. Lacing old and new and repairing damaged boards. Stain and 3 coat finish applied to all. New baseboard and base shoe throughout. New vents. Painting 5 rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Contact information

4809 West 129th Street, Alsip, IL 60803

http://www.ichardwoodflooring.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 3:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Floor Cleaning and Waxing

FAQ

IC Custom HardWood Flooring is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 3:00 PM

IC Custom HardWood Flooring accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, IC Custom HardWood Flooring offers free project estimates.
Yes, IC Custom HardWood Flooring offers eco-friendly accreditations.
Yes, IC Custom HardWood Flooring offers a 10% senior discount.
Yes, IC Custom HardWood Flooring offers emergency services.
Yes, IC Custom HardWood Flooring offers warranties.
IC Custom HardWood Flooring offers the following services: Wood floor installation, refinishing, & repair. Parquet. Rubio Monocoat application.

Contact information

4809 West 129th Street, Alsip, IL 60803

http://www.ichardwoodflooring.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 3:00 PM