Perry's Decorative Concrete and Painting

Excuse me while I leave a very detailed review. I don’t want what happened to us to happen to anyone again: If I’m being honest, I don’t know why Ron does what he does. He complains about it a lot. Complains about past employees, complains about repairs, complains about past clients a lot (red flag) and generally talks a lot. How they respond to reviews also says a lot about the type of business they run. Perry’s was originally hired to paint our kitchen cabinets. On the first day of the project we decided to also have them paint our main floor and a couple spaces up stairs as well. Ron asked for the opportunity, claimed this particular week was free to do that. We were already in the process of getting quotes to do it, so we decided to use them. Figuring it would make more sense to use one company. By day 2 of our project, I started to have serious regrets about hiring Perry’s. I was hearing a lot of excuses as if the project was already being delayed before it had even really started. By day 3 I was learning new information about my cabinets that were removed on day one, that sounded shady. On immediate removal of the cabinets we learned that one cabinet had an issue. By day three, 3 were broken? Maybe this was due to a lack of communication, but weird news like this kept happening. A member of the staff was let go, while at my house. Regardless of why, it was talked about in an unprofessional manner the remainder of the day with me present. Not really something I wanted to be involved with. THEN at 7pm at night, that exact member that was fired RETURNED to my house to explain what had happened. He stated the foreman tried to fight him in my backyard TWICE!! He also stated that he was about to call the police, as he felt that threatened by Ron and couldn’t get out of our backyard. I was obviously not around during that confrontation. He mentioned some other unsavory things that he thought, and were apparently said. But to be honest, I did not ever care to ever hear both sides. It made me extremely uncomfortable that that person returned to my home in the first place, and was all very much not OK. I didn’t bring it up to Perry’s at all until our project was complete because I didn’t want to hear him go on about it. On day 3, I was also told that by day 4 the painting of the walls would be complete. However, nothing was taped out, spaces upstairs that were discussed for paint hadn’t been touched so I was skeptical. Paint splatters were in all over our house: wood floors, granite and appliances. Ron said, “don’t worry it can come off with a credit card”. What?! By the end of day 3 I had scheduled a cleaning company to come for the next week to clean what I knew would be likely more of a paint mess. By the start of day 4 I just wanted my cabinets back regardless of the finish and for Perry’s to just leave so I could hire another professional to fix it. I wanted to avoid being home the entire day, even though I work from home. I was no longer sure how to approach the situation, and the foreman seemed increasingly unhinged. Spoiler, the painting of the walls was not finished. Day 5, I stayed on trend of avoiding Ron and crew. By the end of the day the boxes of the cabinets were still not finished, entire portions were not touched. The upstairs areas that were to be painted were half done. The original agreed date for the cabinet doors to be finished was day 5, Friday. Of course, they were not completed. We were then assured, that by Tuesday they would be ready (they were “curing” in their shop) and everything would be complete by Tuesday. Tuesday rolls around, Day 6, for those counting. And I chose to be around. Fearing that if I wasn’t I’d come home to more excuses as to why the project was still going. I can NOT make up how unfortunate of a day their last day on our project was. As I am working upstairs, I hear sudden yelling and panic in my kitchen. I come downstairs to a broken copper pipe originally connected to my fridge. One worker jumps into action, runs to turn off our water. While Ron worries more about yelling at another worker who apparently was the reason for the break. I grab a towel, and begin to help the worker who turned my water off as there is a literal flood happening in my kitchen at the moment. The worker who stopped the flood has, “seen this before”, knows exactly what to do and got right on it. Thank goodness! I stepped outside with my dog, trying my very best to just calm down - as I am not over reacting at all (because at this point I’m dead inside lol). While I’m outside trying to escape this NIGHTMARE, Ron comes out talking about, honestly who knows. I was more focused on not freaking out at the moment. The worker who broke my pipe came out after him, and Ron lays into him with me right there. Ron fires him on the spot, and tells him to leave and that he’s not getting paid. Ron tries talking to me after that incident, and I am just silent. What does one female in a house alone with this madness do? I mean, really? The worker who knew how to fix the issue, did just that, he fixed it. About an hour later, Ron comes to me stating that the screws that were in the cabinets when he took them out, no longer work. He has to “run out and get bigger ones”. Being in autopilot mode, I just say “whatever you have to do”. Later in the day, the hinges that once fit perfectly, no longer did according to Ron. So they had to get creative in putting them back, AKA drill more holes in the cabinets. All the while, I’m hearing and physically witnessing Ron spray paint our cabinets doors with a can of spray paint. Huh? But they were in a shop “curing” for the last 6 days. Shouldn’t they be complete? Whatever. Some point toward the end of the day, Ron’s wife Erika calls me. Who for all intent purposes is a nice lady and the sole reason I hired Perry’s. She seemed professional, and on top of things. At moments when we weren’t sure if the project would ever be done, she seemed like an assuring source. In our call she wanted to knock $200 off the final price because the hinges, or mistakes? I don’t really know. All I really heard was her specifically ask us not to leave a bad review. Being that this call happened while Ron was still in my house I didn’t feel I could be honest. The guy had clearly displayed poor reactionary behavior. She also stated that Ron thought I was upset. Uhhh OK. Yes, who wouldn’t be upset? But other than avoid, and be silent I hadn’t been disrespectful or given any negative feedback. Finally, 6pm rolls around, and Ron’s “done”. We do a 20 second walk through, I guess where I was to approve or disapprove the work done? He apologized a lot for the shotty work. My only objective was for him to leave at that point. The minute he did I took all the photos included in this review, which of course are time stamped. The very next day I emailed Erika with 68 photos showing how bad the work was. Including a photo showing the bottom of our oven being broken? My husband called to speak with her and ask for money back as this is not the work we agreed on. She responded by laughing, and as a business stated that Ron said I was rude and “tried his best”. She claimed the cabinets were in bad shape, and that’s why they look how they do - yet no one ever mentioned that that would change the outcome til of course now. She focused on one cabinet knick (yet there are MANY, again I sent 68 photos, all different parts of the kitchen) and said that she stands by the quality of work in these photos and that any marks or imperfections are our fault - something you will see repeated in other bad reviews. All in all, I feel like I got duped with Perry’s. The quality of work was not there, literally at all and the professionalism lacked. By the end of it, I started to just feel uncomfortable and sad. I don’t know how they have any good reviews. But I will say, the bad reviews that exist, were almost to a “T” what I experienced. I have reported them to the BBB, and will continue to inform others on their poor performance. I will say, when the walls were done they looked nice. Perhaps they should stick to walls.

Sad I can only give 5 stars. My door and trim on the front of my house was a total disgrace. Now it looks brand new! Crew arrived on time, did it all in one day and the price was great as well. No regrets!!! First 3 photos are before, photo of the house is the finished work feel free to zoom in to see results.

painting exterior of the house

Thanks Ronnie. You did an amazing job. I definitely will use Perry's painting again and will pass you out to friends and family.

Ron has done alot of work at my house and everything looks great. He is very professional and completes the work in a timely manner. His prices are reasonable. I have referred him to to my friends and plan on hiring him for more future home projects.

They did a GREAT job.

Repainted the exterior of my 30 year old Garage and painted the inside concrete slab and both came out phenomenal! Rons easy to work with and stands by his word and is no BS kind of person. I think the other reviewer has a personal issue that isn't being based off Ron or his work or only provides negative yelp reviews after looking at his other reviews because Rons work and word are as solid as concrete and he went out of his way to help me out during this COVID-19 situation also. Be respectful and get treated respectful it's not difficult.

Ronald was very respectful and did a very good job I would hire him again.