Mario's Tree Service

Trying to get ahold of the receptionist is very difficult, she is not good with returning emails or calls .

We called Marios in July to have a Maple tree removed from our backyard. A lady showed up and gave the quote which was significantly cheaper than any of the other quotes we received. We scheduled for removal and two days before removal the mid-summer derecho/tornado came through Lombard and caused significant damage. We had to reschedule and the next closest date was end of October due to an electrical disconnect (mercy of power company). Meanwhile, we continued to try and contact Marios (email and phone) regarding an earlier date, questions, and instructions, but never received a reply back. The day before our new service date we received a call from Marios and confirmed that the job was still scheduled. Though....later in the evening we received a text message saying that the job would have to be rescheduled due to the power company cancelling the disconnect and that they would try to rebook the appointment with comed. A call to comed DETERMINED THAT WAS A LIE. Comed still had our disconnect on the books, though noted that an individual from Marios did contact them and try to cancel the disconnect, which required our authorization. Fortunately, comed had not cancelled the disconnect since doing so would move us into December or January. We left multiple messages for Marios and never heard back. Needless to say, we will never, ever, use them again. We found another tree company within Addison that took the job and honored Marios original quote and were able to do the work next day along with the disconnect. Would love to mention the company by name, but can not within this review. Will be leaving a separate review of the company that saved the day. Regardless, Marios was unprofessional, did not return calls or messages, attempted to cancel our disconnect with comed, and the lied about the reason for the cancellation. Stay away from this company if you value honesty and responsiveness.

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fast &efficient

Clean everything up afterward. Very efficient and affordable

The person that gave me the estimate seemed to know what they were doing, so I went ahead and they came out in about an hour and a half. They trimmed my tree and it was the way that I wanted it and everything turned out just fine. They cleaned up. They were good. The tree was terrific.

I initially had some trouble with the office girl but Mario made everything turn out right! This is the second time he has done work for us (a year ago he removed a large tree). I would defiantly call him again for any tree needs!

Marios came Thursday and gave me a detailed, thorough estimate. They called yesterday to say that there was a cancellation and they could do the work today. They arrived promptly this morning and, at almost noon, had taken down two large pine trees with grounded stumps, two dead ash trees and are finishing up a HUGE tree that no longer fit between my neighbor's fence and my garage. They were by FAR the best estimate and the estimator, the owner's wife, could not have been more lovely. I am so pleased with the work and the value for my money. Run, don't walk to the phone to call them!

I called Mario's Tree Service the Thursday before Easter. I was told that someone would be out early the next week. That was the last I heard from them. Nobody showed up to give me a quote.

unknown

..Mario's Tree Service was great. I left a message over a weekend and the following week I came home from work to find an estimate in my mailbox. I never even met them. I emailed to tell them to do the work. They had me leave a check taped to my front door and that was it. They do emergency tree service as well and as luck would have it, big storms came through the area the night before they had planned to do my job. I got an email in the afternoon telling me that my job was postponed to the following day. It all worked out just fine in the end.

They were very responsive, and gave us the best quote of several received.

I called Mario's tree service, left a number, they called me back. They went to my house looked at the tree and left an estimate in my mailbox. They also called back to let me know that they came out and left an estimate in the mailbox. I had another service come out and their price was double that of Mario's. I was able to schedule the service within two days. 3 guys came out and in about 2 hours had the tree removed. They asked me if I wanted the wood chips, which I did. The dumped the wood chips on the driveway where I asked them to put them. They came back a week later to remove the stump. The cleaned up the entire mess to the point that you couldn't even tell they were there. The only thing I was SLIGHTLY disappointed in was they came on a Friday to remove the tree and said they would be back on Monday to remove the stump. Come Monday, Tuesday, Wednesday, they didn't come. I called and they said with the storms of that weekend, they had a lot of calls for tree clean up and they hadn't forgotten about me and that they will return to remove the stump. They showed up this morning (Saturday) at 8 am and had the stump removed and cleaned up within a hour. I just wish they would have called me to say they there would be back at a later date to take out the stump instead of me having to call them. With that said, this is a family owned business, where the wife runs the office and the husband does the tree service. With that said, I really don't have any complaints WOULD recommend them to anyone.