Americas Best Exteriors LLC

Fast and efficient. The project turned out great.

Absolutely horrible. Not one aspect of the job is with flaw. Defective workmanship throughout the Project. Rendered a $3700 spa tub useless and void of warranty. Crooked walls,Sharp jagged metal trim exposed. Had to hire new contractors to redo work. Customer service deplorable.

We contact America's Best Exteriors and ended up working with John Davison, we scheduled an appointment time that work best for my husband & I; John came out and access the roof, once he had accessed our roof he was able to provide us with how much it would cost and time frame. We chose our roof color and scheduled the work to be done. We are extremely pleased with the professionalism of John and the roofers, they did a tremendous job. They made sure to clear any debris from our yard/driveway. Upon the completion of our roof, John called us to make sure everything was to our satisfaction and if we had any questions.

Excellent. Every promise was kept. On time, perfect job, courteous, not one problem.

I wanted a roof over the front porch of my Cape Cod style house because the steep pitch of the main roof left ice dams on the porch every winter and friend had fallen. I called A&D because I needed a new roof that would match and new siding on the second floor. Mike listened to my suggestions, designed the roof appropriately but we ran into problems with the building permit and needed a minimal zoning variation which delayed the work. We had a little miscommunication during those problems but it was cleared up. Mike and his son and their crews were very courteous and punctual and cleaned up after themselves. The city required that they put posts into the ground rather than attaching them to the porch. My only complaint was that they had to dig down through the soil and clay to pour concrete footings and they did not backfill around the concrete. It has been extremely difficult to try to back fill because the clay hardened and it looks ugly. They also painted the wrought iron railings on the porch and, when the crew did a poor job, Mike junior came back, sanded it down and re-painted it..

Responded to a flyer left on my door regarding damage to my house from the July 1st, 2012 storm. Met with field rep Al on July 18th. He proceeded to inspect the house and garage and claimed there was enough visible damage to get me a new roof and siding. He gave me instructions on filing a claim and had me sign a "Subject To" Agreement stating if he got me approved for replacement with my insurance company, Americas Best Exteriors would perform the work. I had no problem with that until further along in the process when I discovered that I had agreed to sign over my entire insurance settlement to Americas Best Exteriors with no regard to the actual cost of replacement. Upon receiving estimates from competetive contractors, I realized I was being scammed. Requesting an itemized estimate before I would allow work to proceed, I was told that was not what I agreed to. I refused to allow Americas Best Exteriors to perform work on my house and was informed I would be hearing from their legal department. Americas Best Exteriors proceeded to attempt to sue me for over 6 thousand dollars for "Liquidated Damages" per their "Subject To" Agreement. After retaining legal representation, they attempted to settle for roughly half of the original amount. Suit was dismissed in DuPage County Court on November 20th, 2012. Currently exploring options regarding filing complaint with Attorney Generals office, and recovery of fees. This is just to clarify some of the points made in the response from Americas Best Exteriors. The "FREE" service of meeting with the insurance adjuster comes only after the "Subject to Agreement" has been signed. The only "FREE" part of this service is the initial meeting an visual inspection of the home. Also, it was implied that I was looking to undercut the rate given by my insurance company so I could pocket the extra money, insinuating I was attempting to commit insurance fraud. The fact of the matter is, after receiving estimates from some reputable companies, there was a substancial difference in the cost of repairs versus the insurance estimate indicating a very high profit margin for the contractor. As stated before, I simply requested an itemized estimate for material and labor before allowing work to begin, which was heatedly denied by the field rep. The intentions were to work with the insurance company to allow adjustments to the estimates to keep everything on a fair playing field. I am highly insulted that this contractor questions my integrity and accuses me of attempting to commit insurance fraud. I am glad I fought this, and the fact the case was dismissed speaks loudly to the type of tactics used by this company.