ADVANCED CLEANING & RESTORATION

Description of Work: A bathroom remodeling

Description of Work: City sewer backed up and flooded into our basement, 10pm. Advanced responded promptly, despite late hour, and worked for 5 hours until City workers were able to clear blockage in main sewer line. This service from Advanced was very appreciated, and that portion deserves an A rating. However, the remainder of cleaning services were fair at best (more on that later), and we were UNABLE to obtain any type of quote for actual restoration costs directly. The company instead repeatedly told us "they would deal with it" and "they will work with insurers to determine cost." I met with them at a local flooring store and when asked about prices of carpets, they would look away and say "it depends"...and when I said I wanted a brown carpet, was told "they don't really make that kind anymore." ???!!! When we finally received a 'quote' from Mr. Taylor (after doing an entire walk through of restoration work we desired...a SECOND time), it had no prices on it, just "square inches" or "square feet" of requested work. Ridiculous. We had to do further sanitizing work on our own, and pull out additional walls where mold and moisture was not mitigated correctly, as well as pull out the tiles that were in the bathroom where the flood began, as those were left in, and had sewage residue left under them. The company has since split into two, but I would use either company with extreme caution.

Description of Work: Had water seepage in basement with mold present. One bedroom only Mr. Taylor arrived promptly after we called, assessed the damage and recommended a course of action to alleviate the problem. The crew arrived the next morning, on time and proceeded to clean and repair the damage

Description of Work: I've used this company 3 times. The first two times, the work was done well with professional service. The third time we called them back after 2 weeks for a free reservice as promised on their invoice because our system backed up again. I was at work so my wife called them out and the guy tried to tell her we needed additional work because he "didn't have the proper equipment on the truck" which would have been costly. After he made several "calls to his boss" he insisted the only solution was expensive repairs. My wife called me at work and I had to come home from work to see for myself. I had to argue with the guy who was rude and kept interrupting me. I ended up having to demand that he snake our pipes again and refused to pay for it per their guarantee, he begrudgingly performed the service which took care of the problem. I feel he tried to take advantage of my wife and as a result I will never use them again. I rated them a C because the first 2 times were good. The last time I got a bad employee. Beware!

Description of Work: We had the drains under a house we were looking at purchasing checked so that I would know more of what I was getting myself into when purchasing the home from a bank. They cut off the access cap to access the drain. Because it was so old that it wouldn't turn any more. I can understand that. A little annoyed that I had to pay extra for that but I can live with it. As long as they don't gouge me for all of their other work. Then they put their scope in and determine the state of the drain. They find some issues. So the next logical question is...how much to fix it. You know something I think they should be able to do considering I have paid them to this point in the process. Now is where it gets interesting. The house is a corner lot with an alley along a side. So I ask how much. The response is well if it goes to the alley X and if goes to the street Y. Where Y is twice as much as X. So what is the next logical question. So where does it go the street or the alley. Easier to negotiate with a bank if the number is a little more fixed. Won't tell me, he doesn't know. Not sure how that is possible but hey maybe he doesn't. He packs up and leaves.

Description of Work: Had a water heater leak in our basement that damages lots of carpet, walls, and goods. The carpet had to be removed and cleaned, a bunch of furnature had to be removed and cleaned, the sheetrock had to be stripped back and the insulation dryed. All in all it took several weeks to get it all done, but Mike and his guys stayed with it to make sure it was done right.

Description of Work: We used Advanced Cleaning and Restoration. They started the day after Thanksgiving and they completed it in January. Our insurance paid for the biggest part of it. I had a minor flood and they replaced floors, sanded floors, and they did drywall.

Description of Work: He does all kinds of things. We always call him, and if he can't do it he refers us to someone else. Our house flooded, and he came in and worked on the house. He fixed our pipes. He came and worked on a Sunday for us.

Description of Work: Dryrot and mold damage