New Heights Roofing, LLC

Having New Heights Roofing company install a new roof on my house has been a pleasing experience. My house and shop roofs were recently damaged due to the extremely large hailstones that we recently experienced. New Heights employees were very professional as well as punctual when tearing off and installing my new roof and new skylights. As this company has been around for approximately 17 years, I highly recommend this company to anyone needing roof work.

I was happy that there was a company in Post Falls who had such a good rating. I am thankful that my roof is repaired.

Chris and his team Are awesome they did the job right and cleaned up and was very professional. Would definitely use New Heights Roofing again in the future.

They were able to work my project into their schedule that day. They kept me up to date on timing. Came when they said they would. Performed needed work to our satisfaction and above. Provided pictures before and after for our information. Would hire them again!

We hired New Heights Roofing to re-roof our relatively large house with a complex multi-tiered roof. They were diligent, knowledgeable, careful, polite and very safety conscious. They arrived promptly and prepared each morning, worked diligently and safely, and carefully cleaned up the job site after each day's work. If we had the job to do over again, we would enthusiastically hire New Heights Roofing to do it. We are very pleased with our beautiful new roof.

They did an excellent job of roof replacement for me. All debris was thoroughly removed from the premises. Highly recommend this team.

Will and his crew did an amazing job installing the new recycled rubber green roof shingles. They replaced 3 skylights. They were professional kind considerate and my new roof is gorgeous. I highly recommend this local roofing company

Great roofing company all the way from bidding the project through the completion. Very dedicated to customer service, answering all questions and concerns, a fantastic crew and left the job site impeccable.

It was a one man, one hour repair but I rated it highly because other companies wanted to send a crew and charge 10 times as much. The New Heights man came, was courteous, did exactly what I asked, did it quickly and well for a fair price. I'll keep their number for when I do have a big job.

New Heights Roofing was the first company i had ever hired to do work on my home. It was right before winter and we got hit by the windstorm and we were very concerned about our roof leaking and what needed to be done. As my shingles were being torn off in the wind i started researching roofers and i came across New Heights Roofing. As i was looking through there website and blog they gave me a lot of information of what i was looking for in a roofer, warnings of what to look for, pictures of previous jobs, questions to ask and they even had reviews including a bad one. This information was very informative so the next day i got on the phone and got a hold of Jesse we scheduled a time for them to come out and look at the roof. When they arrived they were very friendly and spent time going over my roof with me and informed me of what needed to be done and why. I was looking at an entire new roof they winterized the roof and gave me a quote. Well then began the battle.. Insurance.. what a night mare. I started a claim with insurance and waited for a response. Well of course insurance was way different than my quote (almost $4000) after looking around and getting 5 other quotes i contacted Jesse and told him what was going on. He was very helpful and told me that him and his staff will work with insurance and come up with a solution. I went ahead and agreed and they took it over at that time. A week or so later they called me and said they had everything approved. We set up a time and Jesse came out and we signed the contract. The roofers got started as soon as the weather cleared up and they were done with other jobs. The Crew was awesome to work with and were very patient with me and all my questions I even spent hours researching everything they told me and could not find anything they said to be misleading. Being my first time hiring someone i was very nervous and I am very picky but they answered all my questions and concerns and explained everything in detail so i could understand. They did find some leak on the decking at which point i was informed of and they asked me what i wanted to do. They finished the job quickly and it looks amazing from the ground and on top. I would highly recommend this company to any one who needs that extra mile of customer service and wants a high quality roof everyone is very friendly, knowledgeable, honest, and professional and they are worth every penny.

Very friendly, went out of his way to provide the best customer experience

When my wife and I sat and talked with Jesse at New Heights Roofing on when the start date would be for our roof, he quoted us a start date around the 10th of June and stated that his brother Josh would contact us before then, to go over everything with us. We paid the 500 deposit to Jesse (which was cashed on June 1st) so we could get scheduled and on the books for the time frame he had quoted us. As June 10th came closer and we still had not heard a word from anyone at New Height Roofing, I reached out to Jesse via email to find out what was going on (client should not have to be the one asking for updates) and basically all I received in return was an email from Amy Moore that stated our roof project was not going to start until the 15th. Someone should have explained why there was a delay instead of having a random person we had not heard of and/or been dealing with, simply send a receipt for our deposit and then state that our start date was now pushed almost a week out. When Josh did show up to do the tear off, he explained that some people had quit recently or had some legal problems, so I was doing my best to be sympathetic to the owner and the remaining crew. The next thing I know, Josh is explaining to me (then me to my wife) that ALL of our roof deck has to be ripped out. That we should have been made aware of this prior to him coming out and that he hated being the one to tell me or any other client that type of info because it should have been listed in the quote/price that we agreed and signed upon. So now we were looking at 3,100 extra ... which is extreme since the contract we signed states that 7. No Hidden Charges - We guarantee you wont be caught by surprise when the final bill comes. We wont ding you with charges you didnt expect or bill you for extras you didnt approve. The price you see is the price you pay. ... this certainly does not seem to be true. The worst part about this situation is that Josh didnt even make me aware of the problem until AFTER he had already ripped some of the boards off the roof. At that point, I was quite upset because 1. What was the purpose of the roof audit and the guarantee if it can quickly be brushed aside when someone sees something on the start day of the project? 2. When some of the old roof decking was already on my lawn and/or in the dump bin, what choice do I have to complain while I am staring at a gaping hole in my roof? This forced my wife and I to downgrade to lesser quality material (it wasnt like we had an option here .. we were literally forced due to the price increase and the apparent disregard to the guarantee in the contract). We had to bite the bullet and decide on something quickly since we literally had an open roof staring at us, thus we downgraded. What is probably worse than all the fiasco to that point, is the ongoing lack of communication on what is getting done with the roof. I spoke with the owner last Friday (June 26th) about if he was going to finish up

They got there right on time and also did a full inspection of our roof. Very professional. Did an excellent job.

Excellent group of guys! Love our new roof!!

they did a super job so far at this point it is not completed , this is not the fault of New Heights We made some changes in roof design after the fact and are waiting on permits , , They were not the lowest bid but we felt they had the best quality workmanship and material.