Mainstream Electric, Heating, Cooling & Plumbing

I would rate them an A but it took some time to get them to respond to my request for assistance.

They were able to do the job that weekend after I had contacted them on a Friday. They installed 3 motion detector lights (each fixture had 2 lights). There was a problem with one and they came out and fixed it promptly. The big,problem was the cost. My son-in-law had gotten 2 other estimates that I was not aware of. I had been working out of town and was back in gown for just a short time. They were also from established companies that provided electrical services. Those 2 quotes were around $900. I was shocked at the price quoted by Mainstream Electric, but as I was in town only for the weekend and needed the security, I agreed. I did complain to the company and they looked at the bill and said it could have been quoted differently and refunded me $300.00.

They were extremely timely, but they were way too expensive. The work was adequate. They refunded $300 after I complained about the price. They reviewed the bill and said it could have been billed differently, hence the refund. They fixed a problem that occurred during installation. My son-in-law had gotten 2 other quotes from electric service providers that I was not aware of (I had been working out of town). Both those companies estimated approximately $900. I came home to Spokane on a Thursday night, called them on Friday, and they were available to do the job on Saturday. I had to go back to Seattle to work on Monday, so even though I was horrified at the cost, I accepted it as I needed the security for my house. There was a problem with one of the installed lights and they came back and fixed it. 10/5/14: having read Todd Dameschen's response, I stand by my account AND respect an employer who treats his employees as he reports. They do deserve it and not enough employers do ( or are able to do) this. All workers deserve health care, sick leave, and vacation, along with a decent wage.

They did a great job. I thought it was a little expensive but I went with them because they were professional and punctual. Glad I did.

Early that morning they called our home saying they couldn't come out that day - after they said they could and would, as they had a bigger job to finish. I took time out for nothing, costing me money. Never use them again. Highly recommend River City Electrical as they came out right away!

Did an excellent job of tearing out old wiring, upgrading existing circuits, upgrading service from fuses to breakers, and adding circuits and fixtures. Everything neat and tidy. Worked with me to advise according to code and meet my needs. Highly recommend them.

He did a great job, was prompt, and yes I would use them again.

We have an electrical problem that we thought was a fuse. However, the circuit breaker type thing in the wall had some issues and they came in and fixed it. They were quick. It was done quickly. They showed up on time. They did a very professional job. They documented everything and explained to us right well and I was very pleased. I don’t remember how much it cost but it is reasonable. I definitely will use them again.

I was looking for someone to install 4 ceiling fans in our new home. In the past (3 homes) I have installed the fans myself, but I did not have the time due to work and two of the fans needed to go into rooms where there outlets needed to be installed. Being new to the area, I had seen commercials regarding Mainstream Electric, so I gave them a call. I described what I wanted to have done and was hoping to get a basic quote on the phone but Mainstream required an electrician to come to the house. They were also up front that there was a visitation fee that I would have to pay but it would be applied to overall bill if I had them do the work. I was reluctant as I never pay to have someone come to give me a quote, but I figure the money would go toward the bill so it would be fine. I setup an appointment for someone to come to my home. The electrician showed up at our home on time and after spending a few minutes looking at the rooms, he pulled out several ?price books? and wrote up a quote. Having done this before myself and having a father who installed fans for years in CA, I had a ball park idea of what the installation would cost. When I got the quote, I was shocked at the price. The electrician offered to start the work that day, but I let him know I was going to get a couple other bids. I was open to using Mainstream but wanted to check the overall price. My own estimate might be wrong. Turns out I was not wrong. I had another vendor give me a quote, they were able to do it over the phone, did not charge me for the quote and their price was in line with what my expectations were. Overall, the people at Mainstream were professional and courteous. They returned calls when they said they would and they kept appointments. I am sure they would have done a great job. I would only caution anyone who is getting work like this done to get multiple quotes. I was able to get the work done and was able to save over $400. Plus the second vendor did not charge me anything to give me a quote.

Very professional, knowledgeable, and punctual installation. Estimate of costs clearly explained and written out for us.

It turned out that I just had a ballast out. Mainstream fixed it and problem solved. The electrician was very consciensous about keeping my home clean, which I appreciate very much.

Figured out the problem, called Avista for me, waited to make sure the service was turned back on, gave me info on the panel I have that is outdated. The company was fast and went above and beyond for me-and it was an emergency and literally called them for the first time. Scott was excellent, professional and went above and beyond. Thrilled by the service-would call them again in a heartbeat.

They installed LED under counter lights with dimmer switch in kitchen. There were a couple of delays due to scheduling and one item had to be re-ordered. The company kept us informed of progress and went out of their way to accommodate our schedule. We are very please with results and their professionalism through out the job.

The provider was entirely professional from start to finish. Even during times of troubleshooting they remained diligent until the problem was solved. They created an atmosphere of trust and caring, also providing education for keeping everything running smoothly. They also have a policy of rechecking after a year and beyond which I also found impressive.

This company charges $49 just to come out and give an estimate or bid, whether you hire them or not. Giving estimates is part of the cost of doing business. It's a poor business practice to charge a potential customer just to get a bid. I wonder how many of their customers use them, knowing that they are already $49 in to them, so they go ahead and use them anyway. And from what I see from other reviews, they are overpriced. Guess that's how they pay for the TV ads...!

This estimate was so ridiculous that we should not have had to pay their fee to provide it! We just bought a 1908 home that underwent major renovations in 2007. It was built solid as a rock in the old world way. It has up to date wiring except for a few issues, no knob and tube. Our home inspector, who was a general contractor for years, said the repairs would be around $500.00. Below is their exact quote. Work Suggested "OPTION 1: Install a new GFCI outlet on the east side of home. Replace wires to the garage that are damaged at two spots. There are not enough wires the way that it is wired at this time. Provide a ditch from the home to the garage. Install a conduit for the home to the garage with new wires. Install a new sub panel in the garage with a proper ground system and correct breaker sizes for the circuits. Install GFCI's in the garage along with switching for the garage lighting. Provide and install new lights in the upstairs closets (3) Install a new 200 amp service on the outside of the home above the roof for proper height from the deck Install a new 200 amp main breaker panel. The existing one is a GE split bus panel with more circuit installed than allowed. Install bonding and grounding to today's codes Install a whole home surge protector. Replace the existing outlets and switches in the home. Provide and install a new light in the laundry area of the basement with switching. $290 per month or $14190.51 OPTION 2 As mentioned above in option 1 minus: Whole home surge protection Replacement of existing outlets and switches. $240 per month or $11861.07 OPTION 3 As mentioned above in option 1 minus Whole home surge protection Replacement of existing outlets and switches. New power and sub panel to the garage. (Will include deleting the old sub panel and installing a disconnect switch for one circuit with GFCI protection and installing switching for garage lighting.) $182 per month or $9035.96 OPTION 4 Replacement of 7 outlets upstairs. Install 3 customer supplied lights in closets Install 1 customer supplied light for laundry with wiring Correct the sub panel issues in the garage with a disconnect, install GFCI's in the garage and add 2 switches for the lights. $57.00 per month or $2725.94 Work Done Quote out code and safety corrections on home." We contacted another company and the things the Inspector wanted done are going to cost $400.00 to $500.00. The closet lights did not have to be replaced, the Inspector just wanted a shade on them. We have NEVER had such a ridiculous estimate on anything! I had to laugh! If we were idiots, we might just be out over $14000. because someone acts like your home isn't safe. All I can say is good thing I was raised by a dad who was a contractor!! Whew!!!!

In all regards the company was excellent in their communication. During the initial phone call the person I talked to went thru all aspects of what to expect from the visit and cost involved. Additionally, during the visit the technician was very professional and very cordial. I will definitely do business with this company.

this company did an absolutely awesome job for me. Their electrician Mike came on time and ran into alot of problems with the wiring in my 100 yr old house. He stayed 6 hours until the work requested + some was done to code and the job was finished. Going way above and beyond what anyone else would have done........He needs a medal !!

It was a negotiable price. They did an outstanding job. In fact, when they came out and bid it, they were ready to work the moment I said go. They were willing to work right then. They gave me a price, and they said what they were going to do. They brought two guys out. The only thing that stopped it was the original price that they quoted me. I told them that I don’t think so. So we basically chatted, and I asked for discounts and continued to ask for discounts, and finally got a discount. They did outstanding for everything. There is a ten-year warranty on their work that includes everything; the wiring and the box. I got a call from them last week asking for their access to come and inspect the work that they did to make sure that it was still okay. They do that one year later, then at the fifth year and at the tenth year. There is no additional charge for the inspection, which is amazing. Electricity doesn’t move other than in the wires; it really isn’t going to do anything. If nothing else, there are going to look and say that everything is okay. Let's say a switch or something isn’t working right, they will fix it. They are really good. I liked talking to the people. I liked the people that came out and did the job. From the moment, they came in here; they cleaned up after themselves, which I was very surprised of. My place was actually cleaner after they left than before they started. We have to drill through 2x4's and things of that nature. When the electrical inspector came in, he said it was Mainstream and that it passed. He just basically gave it a quick glance and said that it's passed. Apparently, he's done a lot of their stuff and feels that they ought to do a great job. They are pricey, but people will have to ask for discounts and challenge them on the price. I told them that if they wanted the work, they should lower the price. I said if not, they were going to go home and leave money on the table. Even my final bid was probably more than what I wanted to spend or pay for, but once the job was done, I was really satisfied with the quality of the work that they did. For that reason alone, they were worth it. Especially if we are short on time or if time is of value to us, they are awesome.

This company over charges, it is just that simple. This job should have been closer to $200 total including parts. These are some of the questionable items that were charged: $65 for a permit, $49 for a travel fee, $109 to plug the dryer into the new socket, that is no joke, it is writen on the receipt. i would like to know where that $65 permit is, I will follow up with the city today to find out what that money went to. I will never do business with this company, they are over charging, plain and simple.

They did a very good work. Their price was what we expected. We have no complaints at all with their service. We would use them again.

.needed their help to diagnose and fix problem where a big chunk of the wiring in the house went out. They came out right away and fixed it quickly

This is the third time we have used Mainstream Electric. Unfortunately I forgot to change my gas fireplace gas valves from pilot to on. I thought the switches were the problem. The electrician quickly determined that the issue was the gas valves and not the switches. We were charged $270 which I felt was high given the time spent onsite. I followed up with them and received a follow up call from their management team. The really seemed to care about the situation and our experience. I am happy with the outcome and will continue to use them in the future.

This went really well. Communication was super, everyone I spoke to was nice. I called in the morning and they had a person there in the afternoon and we have a working dryer again! Repairman was very nice and explained things well. Work was efficiently done and I think the price was very fair. We have not used an electrician before in our older home and are quite pleased with this company!

I called these guys partly to diagnose a hot water heater problem and partly to switch a ceiling fan from one bedroom to another. They analyzed the hot water heater, and said that the problem wasn't electrical, so they couldn't help with that. But they did an excellent job switching the ceiling fan in one bedroom with a ceiling light from another bedroom. They made the ceiling fan installation so much better than where it had been installed, and it worked beautifully all summer. Everything they did was professional and neat. The price was a bit more than I was expecting to pay, however.