Mainstream Electric, Heating, Cooling & Plumbing

"Thank you for taking the time to post a review!! Your feedback is greatly appreciated, although nearly 3 years and 7 months later!?! You certainly reiterated our high standards regarding your service call. Mainstream Electric schedules appts in 2-hr windows of time, so you did not have to wait around all day for us! In addition, we called 20 minutes prior to your electrician’s arrival, so you knew who was on the way and exactly when to expect your technician. These courtesies do tie in with professionalism, and again, appreciate your recognition of our promptness and that we arrived when we said we would. In fact, I’d also like to mention that you called Mainstream Electric on a Sunday, and we answered (yes, a live person; not an answering service) ready to perform your service call that day! However, you opted out on an emergency service and were scheduled right away on Monday morning. After all, as you stated in your review, you were without power on over the weekend, and it was snowing! You also stated, “The work performed was very well done and there were no complaints about them.” Again, very complimentary regarding a professional installation; thank you. Mainstream Electric only installs superior electrical products and maintains high standards regarding the installation of your service mast, weather head, ground rods, and meter. Mainstream Electric also pulled an electrical permit on this job. Electrical inspectors hold Mainstream Electric (& other contractors in our area) to a code minimum requirement and hold us accountable to the National Electrical Code standard; this all has to do with safety. Your job was inspected and passed. “The thing I did not like about them was that it was difficult to judge the price, as I didn’t get any competing estimates, because there was no power and it was snowing. The cost seemed expensive….” Next, I’d like to address your quoted comment. Simply put, like with anything …. you get what you pay for! You already stated that we were prompt, arrived when we said we would, the work was very well done, and there were no complaints about that … all while it was snowing, and you had no power! You also stated, “They ended up co-operating with my insurance company and were willing to wait for payment until I was reimbursed by the insurance company.” Sounds like a Win-Win!?! Again, we were prompt, arrived when we said we would, the work was very well done, there were no complaints about that, you got power back while it was snowing, and Mainstream Electric waited for payment from the insurance company. And … you may not use us again in the future?? After the completion of every service call, our office calls each client and performs what we call a “happy check.” The documentation in our software shows that I personally called your to “happy check” but had to leave a message. The verbage for this “happy check” is something like this: Hi. This is Elaine with Mainstream Electric. I am calling to make sure that our electrician provided outstanding service when he was out. We also want to make sure that you are 100% satisfied with our service. Thank you for your business, and please don’t hesitate to call if you have further questions, comments, or concerns. We, at Mainstream Electric, invite and desire open communication and/or feedback regarding your service experience. It is certainly disappointing to read of your dissatisfaction online nearly 4 years later, especially because our prompt “happy check” message was an invitation to communicate. We’re sorry you didn’t feel like we could resolve your feelings person-to-person but instead waited for a non-personable online avenue to complain. ~Elaine, President"

"Thank you so much for posting a positive review!! Your time and business are much APPRECIATED!!! We look forward to being of service in the future! ~Elaine, President"

"Hi! Thanks for taking the time to voice your feedback! We at Mainstream Electric certainly APPRECIATE and VALUE your repeat business!! ~Elaine, President"

"I want to thank the member for their review!! Now to set the facts straight … we have no record of doing any work for you in February of 2011! The electrical project was actually done in November of 2010, nine months ago, and not in February as you stated. You also forgot to mention that we came out to your Triplex on the 11th of November, 2010 and gave you a QUOTE for the work that you wanted done. The member then called back on the 15th of November (4DAYS LATER) to have us do the project for the QUOTED price, which you signed that authorized us proceed with the work for the quoted price. You received a quote up front and in writing before any work was started knowing full well what that price was , scheduled the work to be done, and then are complaining about it 9 months after the work has been completed??? WOW!!!! As far as the allegation that we mre nanare (I think that the member meant mentioned) things that need to be fixed that made the cost go up and up; he is absolutely right! If our technicians see an electrical safety hazard, we are definitely going to bring it to your attention and ask if you want it fixed! As the last electrician in your property, we have an obligation to speak up. At that point, it was totally up to the member whether he wanted it fixed at that time or not, and YOU chose to have items corrected. Nobody twisted your arm!!! And once again, the price to fix those items was QUOTED up front and in writing and accepted by the member! The original quote was for $11, 144.00 plus tax & permit, and the actual work done was for $9,536.40 with only $244.80 of additional safety items that the member agreed to having fixed. Don’t forget that the state of WA requires by law that we charge sales tax and pull permit(s). So, the price actually went down and down and down from the original quote given on the 11 of November! Lastly after every single service call that Mainstream Electric performs, a customer care representative contacts the client and asks him/her two questions: 1. Did the technician provide outstanding service? 2. Are you 100% satisfied with the work performed & completed? The complaining member is documented as answering, “Yes” to both questions in our dispatch software."

"Thank you so much for the great review it was a true pleasure working for you and your friend! Here at Mainstream Electric we are very fortunate to have the world’s best customers that not only demand but appreciate great service. Thanks again for the review and we look forward to helping you out with any future electrical projects that you may have."