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Mainstream Electric, Heating, Cooling & Plumbing

4.5(
95
)

Electrical, Lighting, Heating and Air Conditioning,

... +2 more

About us

Call the reliable, affordable, and experienced electrical experts today for troubleshooting, repairs, or installations. Additional DBA - Zapp Electric. Additional contact name - Elaine Damschen.

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

Electrical, Generators, Landscape lighting, Smoke detectors, Exhaust, attic, and ceiling fans, Heating Repairs, Cooling Services, 24-Hour Air Conditioning Repairs, Water heaters, Tankless water heaters, Boilers, Drain Cleaning, Plumbing repair, Plumbing fixtures, Faucet repair, Sink Repair, Garbage disposals, Sewers Repair, Dishwasher installation

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes

Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.595 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
6%
3
8%
2
3%
1
11%
Rating CategoryRating out of 5
quality
4.8
value
3.9
professionalism
4.6
responsiveness
4.7
punctuality
4.8
Write a review
Showing 76-95 of 95 reviews
Leah H.
01/2016
3.0
electrician
  + -1 more
unknown
Description of Work: Overcharged for a new panel-explanation is that I was paying for their superior service. Was told that it was not safe to sleep in my house and that I needed a new panel ASAP- even though it what they were saying was wrong passed a house inspection.
Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$5,000
Response from Mainstream Electric, Heating, Cooling & Plumbing
Thank you for taking the time to write a review. Your satisfaction and our reputation are of great importance to us. After reviewing the service that was provided to your home, our electrician found that your electrical panel was unsafe due to a overheating and melting. At that time he provided you with 2 options, # 1 replacing the electrical panel and the second which was to replace the quad breaker and GFCI. Which you decided to opt out of and go for Option # 1 for replacing the panel. When this decision was made we sent out 2 licensed journeymen electricians if hopes to get you restored as soon as possible due to the weather conditions at no cost to you. When the service was completed we followed up with you in regards to the service that was provided and found out that you were dissatisfied due to pricing and gave the resolution to our Customer Service Resolution Manager for a follow up. She did the follow up with you shortly after with you and tried to provide a break down on costs and go over everything with you. When that conversation was over, it was our understanding that this issue had been resolved. Our pricing structure is based on a very specific model that allows us to operate the way we do and provide the level of service our customers have come to expect and look forward too. We are up front with our pricing from the time the customer calls in to the time the job is complete. No hidden surprises. Thank you again for taking the time to write a review and we wish you the best, Jenni McGuire Mainstream Electric
Vicki T.
01/2016
5.0
electrician
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mainstream Electric, Heating, Cooling & Plumbing
Thank you for taking the time to write a review. Mainstream Electric appreciates your business.
Anita F.
11/2015
5.0
electrician
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mainstream Electric, Heating, Cooling & Plumbing
Thank you for taking the time in submitting a review!! AND, appreciate your business!!! Sincerely, Elaine, President Mainstream Electric
James B.
10/2015
5.0
electrician
  + -1 more
unknown
Description of Work: Replaced radon fan in garage attic. They were prompt, professional and did good work. Originally, I thought the noise came from a different appliance but the tech found the bad fan and should it to me without wasting a lot of billable time checking other things.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$532
Response from Mainstream Electric, Heating, Cooling & Plumbing
Thank you!! We appreciate your business. Jenni McGuire Mainstream Electric
Rory T.
09/2015
5.0
electrician
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Mainstream Electric, Heating, Cooling & Plumbing
Thank you, Thank you!! We appreciate your business. Jenni McGuire Mainstream Electric
Tim M.
09/2015
5.0
electrician
  + -1 more
unknown
Description of Work: Upgraded all buildings with separate grounds, replaced defective electrical panel, replaced all plugs and switches.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from Mainstream Electric, Heating, Cooling & Plumbing
We at, Mainstream Electric appreciate the opportunity and thank you for the business and positive review. It was our pleasure. Jenni McGuire Customer Care Representative
Debbie M.
08/2015
5.0
lighting
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$57
Response from Mainstream Electric, Heating, Cooling & Plumbing
Thank you your review, we appreciate the opportunity to do business with you. Thank you again, Jenni McGuire Customer Care Representative
Martin K.
05/2015
5.0
electrician
  + -1 more
unknown
Description of Work: Very professional and friendly
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from Mainstream Electric, Heating, Cooling & Plumbing
Thank you your review, we appreciate the opportunity to do business with you. Thank you again, Jenni McGuire Customer Care Representative
Dave K.
04/2015
5.0
electrician, lighting
  + 0 more
unknown
Description of Work: The redid an electric circuit in a rental. They fixed a number of probable issues but the circuit failed again and they had to make a return trip. One thing that I dislike is that their prices tend to be high and each electrician has obviously been trained in selling up to convince you to spend more. Despite purchasing up on the first trip to get a guarantee I still got a bill for the second trip and a tap dance on not checking two light fixtures because they were too old and probably not UL approved. They replaced about $100 worth of outlets and switches and spent about 3 man hours which calculates to about $300 per hour. If you take out travel then it is still over $250.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,000
Response from Mainstream Electric, Heating, Cooling & Plumbing
Thank you for taking the time to write a review. We appreciate your business. Thank you again, Jenni McGuire Customer Care Representative Mainstream-ZAPP Electric
john A.
02/2015
4.0
electrician
  + -1 more
unknown
Description of Work: a little too retail.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
$700
Response from Mainstream Electric, Heating, Cooling & Plumbing
Thank you for taking the time to write a review. Jenni McGuire Customer Care Representative
John S.
02/2015
5.0
electrician
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mainstream Electric, Heating, Cooling & Plumbing
Thank you, Thank you!! We appreciate your business. Jenn McGuire Customer Care Representative Mainstream - ZAPP Electric
Dennis N.
01/2015
5.0
electrician
  + -1 more
unknown
Description of Work: I called with a circuit problem; they were very busy but the electrician listened to the details of my problem & helped me figure out where the circuit reset was so that I got power back & helped me with how to avoid the issue in the future. Excellent customer service!
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Response from Mainstream Electric, Heating, Cooling & Plumbing
Thank you for taking the time to write a review. We greatly appreciate your business. Sincerely, Jenni McGuire Customer Care Representative
Steven C.
12/2014
5.0
electrician
  + -1 more
unknown
Description of Work: First rate electrical firm. This is the third time we have used this company and are completely happy with their work. This project was a complex wiring of shop with many circuits 120 and 240. Installation excellant and without defect. Mainstream was able to adapt to changes when necessaary. I would highly recommend this company and Foreman Mike for any future project.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from Mainstream Electric, Heating, Cooling & Plumbing
We at, Mainstream Electric appreciate the opportunity and thank you for the business and positive review. It was our pleasure. Jenni McGuire Customer Care Representative
Valerie L.
11/2014
5.0
electrician
  + -1 more
They did a great job.
Description of Work: They checked a receptacle for me.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mainstream Electric, Heating, Cooling & Plumbing
Thank you for taking the time to write a review. We greatly appreciate your business. Sincerely, Todd Damschen, CEO
Tom B.
09/2014
3.0
electrician
  + -1 more
unknown
Description of Work: In the first stages of planning. Tried to get a rough # on 200amp. install...No estimates without a financial commitment..
Rating CategoryRating out of 5
responsiveness
3.0
Response from Mainstream Electric, Heating, Cooling & Plumbing
Thanks for the review even though you did not use our services all feedback is appreciated. I want to address why we cannot give quotes over the phone. The Customer Care Representatives that answer our incoming calls are not electricians and have no way of knowing how much an electrical project should cost. The best way to get an accurate price is to have a licensed electrician look at the project and that’s the way we approach every customers situation. After 14 Years in business guessing at how much your project will cost without looking at isn’t fair to the company or the customer. Our profile on Angie’s list also clearly states in the section titled “Free Estimates” NO. The dispatch fee helps defray the cost of fuel, wear and tear on our vehicles, call takers, dispatchers, the pay for the technician (the clock doesn’t stop while they are driving to your home and going over your projects.) and many behind the scene activities that it takes to run a successful electrical service company. I’m not sure about other companies’ values but I do know ours. When you hire Mainstream Electric a technician will come to your home to look at your project and you will get a quoted price up front and in writing and only with your approval will we start the work. We guarantee that price because we have personally looked at the job before any work has started. Todd Damschen, CEO
Ted G.
02/2014
2.0
electrician
  + -1 more
.
Description of Work: We did not use them, they charge to come out and do bids. Boone electric gave a free bid to us as well as another vendor. Boone was the one we went with, gave our church a great deal and it was an excellent outcome. They also helped us with the Avista rebate on energy savings.
Rating CategoryRating out of 5
Response from Mainstream Electric, Heating, Cooling & Plumbing
Dear Angie's List Member, Here's a question to ponder: does price = customer service??? 1. Mainstream Electric answers our phones LIVE 24/7 amongst our internal staff. Clearly, one of our World Class Customer Care Representatives ANSWERED the phone when you called. AND, as we do with EVERY single customer, the dispatch fee was disclosed UP FRONT so there were no surprises to you. Why is this poor customer service?? 2. Disclosing the dispatch fee UP FRONT gave you a CHOICE, which YOU MADE. You chose not to have us out. Is being up front & giving you a choice was poor customer service?? 3. Mainstream Electric has been in business for 14 years, & ALL of our customers pay a dispatch fee, just as MANY other "service" companies charge .... appliance, carpet cleaning, plumbers, etc. It's not a new concept/business practice. Again, is being upfront with our 65%+ REPEAT CUSTOMER base for all these years poor customer service?? 4. IF you took the time to look at our profile on Angie's List, you'd see that we do not do "free" estimates. Logically in this day & age, is anything really free?? To lead consumers to believe free exists is what is poor customer service. Is being upfront on Angie's List in our business profile that we don't do free estimates poor customer service?? 5. This point is more for others who read my response to your review ... Mainstream Electric knows our costs of doing business. The dispatch fee defrays the cost of fuel, wear & tear on our vehicles, call takers, dispatcher, the technician's time (the clock does not stop while they're driving to your church & reviewing your project), & many behind the scenes activities that it takes to run a successful electrical SERVICE company. Thanks for your review ... Sincerely, Elaine, MBA & President
JCraig W.
01/2014
5.0
electrician
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mainstream Electric, Heating, Cooling & Plumbing
APPRECIATE the time in posting a positive review! And, THANK YOU so very much for your business:) Sincerely, Elaine, President
William C.
01/2014
5.0
electrician
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mainstream Electric, Heating, Cooling & Plumbing
Thanks for the review it is greatly appreciated and so is your business! Todd Damschen
Tracy M.
12/2011
5.0
electrician
  + -1 more
Very good.
Description of Work: New wiring for the main floor.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from Mainstream Electric, Heating, Cooling & Plumbing
The positive review is MUCH APPRECIATED!! And, THANK YOU so much for your business!! ~Elaine, President
Darryl J.
07/2011
3.0
ceiling fans, electrician, lighting
  + 1 more
I will never hire them again
Description of Work: they were very pushy and always mre nanare things that I had to do which made the cost go up and up and up.
Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$10,000
Response from Mainstream Electric, Heating, Cooling & Plumbing
I want to thank the member for their review!! Now to set the facts straight … we have no record of doing any work for you in February of 2011! The electrical project was actually done in November of 2010, nine months ago, and not in February as you stated. You also forgot to mention that we came out to your Triplex on the 11th of November, 2010 and gave you a QUOTE for the work that you wanted done. The member then called back on the 15th of November (4DAYS LATER) to have us do the project for the QUOTED price, which you signed that authorized us proceed with the work for the quoted price. You received a quote up front and in writing before any work was started knowing full well what that price was , scheduled the work to be done, and then are complaining about it 9 months after the work has been completed??? WOW!!!! As far as the allegation that we mre nanare (I think that the member meant mentioned) things that need to be fixed that made the cost go up and up; he is absolutely right! If our technicians see an electrical safety hazard, we are definitely going to bring it to your attention and ask if you want it fixed! As the last electrician in your property, we have an obligation to speak up. At that point, it was totally up to the member whether he wanted it fixed at that time or not, and YOU chose to have items corrected. Nobody twisted your arm!!! And once again, the price to fix those items was QUOTED up front and in writing and accepted by the member! The original quote was for $11, 144.00 plus tax & permit, and the actual work done was for $9,536.40 with only $244.80 of additional safety items that the member agreed to having fixed. Don’t forget that the state of WA requires by law that we charge sales tax and pull permit(s). So, the price actually went down and down and down from the original quote given on the 11 of November! Lastly after every single service call that Mainstream Electric performs, a customer care representative contacts the client and asks him/her two questions: 1. Did the technician provide outstanding service? 2. Are you 100% satisfied with the work performed & completed? The complaining member is documented as answering, “Yes” to both questions in our dispatch software.

Contact information

890 N Innovation Way, Post Falls, ID 83854

https://www.866411zapp.com/

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 4:00 AM

Licensing

Bonded
Insured
Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Electrical,
Lighting,
Heating and Air Conditioning,
Ceiling Fans,
Plumbing

FAQ

Mainstream Electric, Heating, Cooling & Plumbing is currently rated 4.5 overall out of 5.

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 7:00 AM - 4:00 AM

Mainstream Electric, Heating, Cooling & Plumbing accepts the following forms of payment: Check,MasterCard,Visa
No, Mainstream Electric, Heating, Cooling & Plumbing does not offer free project estimates.
No, Mainstream Electric, Heating, Cooling & Plumbing does not offer eco-friendly accreditations.
Yes, Mainstream Electric, Heating, Cooling & Plumbing offers a 5% senior discount.
Yes, Mainstream Electric, Heating, Cooling & Plumbing offers emergency services.
Yes, Mainstream Electric, Heating, Cooling & Plumbing offers warranties.
Mainstream Electric, Heating, Cooling & Plumbing offers the following services: Electrical, Generators, Landscape lighting, Smoke detectors, Exhaust, attic, and ceiling fans, Heating Repairs, Cooling Services, 24-Hour Air Conditioning Repairs, Water heaters, Tankless water heaters, Boilers, Drain Cleaning, Plumbing repair, Plumbing fixtures, Faucet repair, Sink Repair, Garbage disposals, Sewers Repair, Dishwasher installation

Contact information

890 N Innovation Way, Post Falls, ID 83854

https://www.866411zapp.com/

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 4:00 AM