Budget Arbor And Logging LLC

Tree work was excellent, however, a large piece of tree hit my fence causing damage along with my next-door neighbors cement. Numerous calls were made with no results. I expect someone to come inspect damage and see photos.

Called on 3/21/18 requesting grinding of 2 moderate size stumps in back yard. Was told that they would be out within 2 days to take care. On 3/26/18 I again called about having someone come out and was told they would be out the next day. On 3/27/18 they came out and ground 1 stump. I called and was informed that the technician had come back and said he couldn't find the other stump, which was sitting no more than 30 feet away, completely unobstructed. I was told they would be out the next day to grind the other stump. On 3/28/18 the second stump was finally ground. The fact that I had to make multiple calls about the same issue and either the incompetence or just plain laziness of the technician ensured that I will never contact this company ever again.

l called Budget Arbor 2 years ago to have some trees removed. I chose this buisness based on their reputation. First contact went very well, the sales person came right out as scheduled and quoted a fair price. Unfortunately I was unable to have the work done at that time. When I was ready to have the work done I contacted them again. I am not sure what exactly happened in between those 2 years but BIG change. I scheduled to have the job re-bid due to the time lapse. On the scheduled day no one showed up. This was my first warning which I should have heeded. I called to find out why the no show but I wasn't given an explanation. The sales person showed up the next day and provided me with a new quote. Although the price was a bit higher than the original quote I wasn't bothered due to the time in between bids. I accepted the bid and was told by the salesperson that I would be contacted in a few days to schedule a day of service. 2 weeks went by with no contact. This should have been my 2nd warning. I called to find out what was going on and was told by the receptionist that I was scheduled for April 15th between 11 and 11:30 am and that the job would be roughly 4 hours. This was on March 17. Fast forward to April 15, 12pm and no one has arrived yet. I called and again spoke to the receptionist. She told me that the crew was held up on another job and that they were having equipment failures and that they may have to reschedule. I told her that this would be very inconvenient because I had already notified all my neighbors about the work being done so they could move their cars from the street. The large tree I needed removed was in the front yard along the street. In addition a neighbor moved his mailbox so the crew could have clear access to this large tree and I removed a portion of my chain link fence per the salespersons request so they would have access to said tree. In addition I took a day off from work so that I could be present if any issues arsed. She told me that she would have the sales person contact me within 30 mins. She called back 10 mins later and told me the sales person was working an issue on the current job site and would not be able to contact me for at least 1 hour. 2 hours went by and I was still waiting for a call. I call yet again and this time I speak to the sales person who is very apologetic. He informs me that the owner made the decision to blow me off and asked if there was any way he could keep my business. I told him that if the owner would be willing to take a bit off the price I would be willing to give them 1 more shot. He said he would talk to the owner and get back to me the next day. I called again the next day and spoke to the salesperson to see if we would be doing business together. He told me that the owner did not feel that he needed to rectify this situation and if I wanted to reschedule then he MIGHT be able to come and cut my trees the following Friday. I said thanks but no thanks, I would contact someone who was more professional and would be willing to accept my puny $1400 job. What it comes down to is this, I was given a bid to be used as filler work until higher paying jobs became available, When the owner acquired those jobs he decided my job was unworthy of his time and tossed it into the trash, oh well. By his actions the owner believes that the customer should bend over backwards for HIM and then he will solely decide who is privileged enough to be one of his customers and who isn't. The owner should go back and re study the basics of how to run a successful business. Rule 1. HAPPY customers are REPEAT customers. I realize I am not the only customer in town, however Budget Arbor is not the only tree removal service in town either. I challenge the owner to respond because NOTHING he can say will justify his unprofessional business practices. Be wary if you contract with this business. Only HIS time is important to him.

It was over-priced for the service needed

quick response and followup with bid..hope to use in he future.

They did an extremely good job of taking it down. They didn't hurt any of the plants around it. They ground the stump. Everybody was very happy with it. They did a good job. They cleaned up their mess. They didn't hurt anything. It was wonderful. They were lowest bidder in price.

They never showed up to do the work despite our spending almost a month trying to get them to.