If you don't know who we are, you should! We've been serving Pocatello and it's surrounding areas for over 75 years. We're are Family owned & operated.. Come see us at our new location next to Sam's Gun Range on 1802 N Main St. Additional DBA - Tucker's Appliance.
Business highlights
85 years of trusted experience
Services we offer
Large and small Appliance repair. The largest parts inventory in Pocatello for large and small appliance parts. Washers, Dryers, Dishwashers, Refrigerators, Gas and Electric Ranges, vacuums, pressure cooker/canners, lamps, water heaters, etc. Commercial Appliance parts and service. Refurbished large appliances built as ordered with a 90 day warranty.
Services we don't offer
TV Repair, refrigerant, air conditioners, water softeners, microwaves
My dishwasher wasn't draining. They sent out Doug to fix it. He come's out and diagnoses it: it needs a new pump. Okay. However, as he was getting underneath it, I observed him adjust the leveling feet, and I assumed he was doing this for a good reason. However, after he came out the second time to install the pump, I loaded up the dishwasher, and am finding it is very UNLEVEL - the top rack tips out of the dishwasher when loaded. It never did this before. Call Tucker's and explain the situation. Doug call's me back and says "Oh, you need it leveled too? I can get there next week. It'll just cost you the time." Don't go with Tucker's. They'll damage your appliance and charge you to fix it.
Description of Work: Dishwasher Repair
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
5.0
$175
Response from Tucker's Appliance Parts & ServiCenter
Hello [Member Name Removed], I can understand you being frustrated that we could not cancel other calls to get back out to your house immediately but to state we were going to charge you or that your dishwasher was damaged is a complete falsity, unnecessary, and a total assumption. As you were explained, and I'm sure you know, your dishwasher was not damaged by us and simply needed readjusted. You were inappropriately rude and unprofessional to our staff when you called to say you didn't feel it was level enough, which is why Doug, the owner, called you and offered to come relevel it for you the next available time he could. He never said you would be charged even though you were fully capable of adjusting the two leveling screws given you dismantled the machine yourself prior to him coming. But instead of allowing him to help you simply stated yourself that you weren't paying for him to come back and hung up. Doug has owned this business since 1989 and definitely has not received the great reputation he has from lying to people. This review of yours is clearly one of anger and a far stretch from reality.
Carol C.
06/2017
5.0
appliance repair
+ -1 more
unknown
Description of Work: Major appliance repairs. Excellent service. Knew exactly what was wrong with my GE side by side and why it wasn't cooling on the refrigerator side and promptly replaced the necessary parts.
Rating Category
Rating out of 5
Yes, I recommend this pro
Wade M.
10/2016
5.0
appliance repair
+ -1 more
Great we are back and running again.
Description of Work: Fix washing machine
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Steve M.
08/2016
5.0
appliance repair
+ -1 more
It went great. Doug did a great job. Arrived same day on schedule and was very knowledgeable and explained the problem and what he did to troubleshoot it.
Description of Work: We needed our refrigerator repaired. It was not cold.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$92
Josh S.
03/2016
3.0
appliance repair
+ -1 more
unknown
Description of Work: While repairs were completed somewhat on time (one day later than a soft commitment) they did not call ahead of making the repairs as I had requested. The price seemed s little high but I haven't used any appliance repair in the past.
Rating Category
Rating out of 5
Yes, I recommend this pro
Cheryl C.
12/2015
4.0
appliance repair
+ -1 more
unknown
Description of Work: I bought a used machine. It was said to have been refurbished. However, when it did not work due to timer, it was revealed that parts for the machine sold me no longer are available. The female service &office techs were very appropriate when I questioned the refurbished claim, due to part unavailability. I said I had no use for a 35 year old machine that could not be repaired, and the female tech & office people arranged for me to receive a much newer machine and explained what had been redone on it. The male owner seemed grumpy, t r ied to get me to pay more (which I did NOT) and in general left all customer service to his daughter (tech with excellent customer service) and office prrson.male never apologized or anything. However, I did end up with an appropriate machine for the money
Rating Category
Rating out of 5
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$275
Steve B.
09/2015
4.0
appliance repair
+ -1 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Matthew R.
06/2015
5.0
appliance repair
+ -1 more
unknown
Description of Work: house call for gas dryer repair. It would have cost more to repair than it was worth. Owner offered to sell me a refurbished one and applied cost of house call and repair towards the new appliance. Very happy with service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$84
Marsha S.
12/2014
5.0
appliance repair
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Harold T.
07/2014
5.0
appliance repair
+ -1 more
unknown
Description of Work: Get parts for vacuum cleaner. Only place in town that had them in stock. Always have had great service rather it be service calls or just to walk in a get parts
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ken B.
09/2013
4.0
appliance repair
+ -1 more
Referred to another provider.
Description of Work: Regrig repair estimate
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$85
Summer T.
11/2012
5.0
appliance repair
+ -1 more
great
Description of Work: He came out and cleaned the dryer, replaced a part on the dryer and then diagnose a problem with the washer. He told us a way to save $200 so we only paid $80 for his services and the part. He was a great guy, quick to respond and repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Barbara F.
01/2012
4.0
appliance repair, small appliance repair
+ 0 more
I have used Tuckers for several things over the past years. This time it was quite slow. I took the heater in Nov 18 and waited, and waited. Hearing nothing by mid January I called them and reminded that they had my ok to go ahead and order the part needed and "let's get on the ball". They did - the part had never been received, but they finally received one and the repair was completed within a few days.
Description of Work: Small electric/infra- red heater. Required a motor or ? replacement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$65
Brian H.
12/2011
5.0
small appliance repair, appliance repair
+ 0 more
I chose not to get the machine repaired due to the age and value of the machine in relation to possible cost to repair. The person at Tucker's informed me that if it is making the noise I described, it quite possibly will be cheaper to replace the machine (Tucker's does sell appliances ,but did not try to sell me one of theirs). I, again, am impressed with the service and knowledge of the staff at Tucker's. I have been a customer of Tucker's in the past and will continue to use them for my appliance repair needs. On more than one occasion I have taken nothing more than a small part, such as a knob from a stove, and the staff was able to tell me what it came from including make model and range of age to with in a couple of years.
Description of Work: My most recent experience with Tucker's appliance was as follows: I called to get an estimate of repair to a Kenmore washer. The person I spoke with was very polite and helpful. I was informed of a few possibilities I was unaware of.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
sylvia W.
05/2011
5.0
appliance repair, plumbing
+ 0 more
He is prompt, even though it means long days, because he honestly cares if your appliances, plumbing, etc is working correctly. The cost was never a surprise, he would let me know right up front. And he cleans up any mess he makes!
Description of Work: This is the 4th time I have hired Mr. Tucker to work in my home over the past several years. I very much appreciate his prompt arrival, I have not had to wait more than 1 day to hear from him. His overall work ethic is treat others and their homes as if it was his own family. He does not use foul language, does not spend time talking on the phone when he is repairing my property, does not do unneccessary repair work, counsels me on what to do myself or what to take care of and how to do it. My first contact with him was 2 years ago when my water heater went out over the holidays. He discussed with me what kind of heater I required, picked up the new one and installed it the day after I called - said he could not stand the thought of 2 ladies going without hot water for a week - and came over to do the job after normal business hours. He also discovered my old dryer was full of lint on the inside and cleaned it out, no extra charge! Honesty is highly valued and hard to come by, and Mr Tucker has it. He also does a little of everything when here, told me that if I needed it done, just to let him know and if he could do it, he would. listed in phone book as Tucker's Appliance Service
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Repair - Small,
Plumbing,
Appliance Sales and Installation,
Appliance Refinishing,
Water Heaters,
Vacuum Cleaners
FAQ
Tucker's Appliance Parts & ServiCenter is currently rated 4.3 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:30 PM
Tuesday: 9:00 AM - 5:30 PM
Wednesday: 9:00 AM - 5:30 PM
Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 5:30 PM
Saturday: 9:00 AM - 12:00 PM
Tucker's Appliance Parts & ServiCenter accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Tucker's Appliance Parts & ServiCenter does not offer free project estimates.
No, Tucker's Appliance Parts & ServiCenter does not offer eco-friendly accreditations.
No, Tucker's Appliance Parts & ServiCenter does not offer a senior discount.
No, Tucker's Appliance Parts & ServiCenter does not offer emergency services.
Yes, Tucker's Appliance Parts & ServiCenter offers warranties.
Tucker's Appliance Parts & ServiCenter offers the following services: Large and small Appliance repair. The largest parts inventory in Pocatello for large and small appliance parts. Washers, Dryers, Dishwashers, Refrigerators, Gas and Electric Ranges, vacuums, pressure cooker/canners, lamps, water heaters, etc. Commercial Appliance parts and service. Refurbished large appliances built as ordered with a 90 day warranty.
TV Repair, refrigerant, air conditioners, water softeners, microwaves