Plumbing contractors. We service all plumbing needs: water heaters, clear sewer lines, repairs, installation of plumbing, remodels of bathrooms and kitchens, new construction.
Business highlights
21 years of trusted experience
Emergency Services Offered
Services we offer
all plumbing new installations and repairs
Services we don't offer
we do not provide electrical services or concrete separate from restorations after repairs. For these services we bring in contractors who specialize and are licensed for this work.
As stated above, he did not start until two days after the agreed upon start date. On the day he did start, he arrived several hours later than stated. He tore out all of the old ceramic tiling of the counter and back splash and removed the old cabinetry. I was later to learn that none of that needed to be done so early in the job as there was a five week wait for the special order cabinets to arrive from the manufacturer. The first day here, lasted until 11:00 pm. He got back here on Thursday, started and ended late again. On this day we were charged for 13.5 hours instead of the 9.5 hours they were here.He skipped Friday, due to his dental issue, nevertheless, I was charged for a day's work anyway. (I had to argue it off the bill.) Saturday, he worked until midnight and for 10-11 hours, although we fed him and his helper dinner, we were overcharged on Saturday because his wife said he didn't come home until after 2:00 am. (I argued that one off the bill as well.) I wanted to pay by credit card and they charged me their usage fee. We were charged $250 for the sink (sight unseen) which we hate and are not keeping. He refuses to take it back although originally, he said he wanted it himself for his mother-in-law. We paid him $700 up front and had no contract offered, although he did say there would be one 'shortly'...never had one. Our intention was to replace the counter top initially and then we were convinced to also buy new cabinetry. The floor was supposed to remain intact since the linoleum was in very good condition, however, when tearing out the old cabinets, one of his workers tore up the floor so now we have to replace that as well. I was without any sort of counter or sink from Wednesday thru Saturday. I was also without water at all for most of Wednesday and Saturday. We were told by Herman initially that the job would cost $2000, take a day and we would have a new counter top. He must have had a counter top laying around that he thought we'd want but we didn't want Formica. What he ended up doing was gutting all that we did have, putting up new plywood and insulation and ruining our floor. He also re-did some plumbing that he had previously done for us less than a year earlier. Of the plywood walls, my husband was so disgusted with the cuts and the shoddy workmanship, that he tore everything out again, made straight cuts, leveled and squared up the walls, and replaced. So, basically, my husband did everything over again. He even re-did the drainage pipes under the sink because the new set up that Herman put in took up the whole space under the sink leaving no room for storage. In conclusion, I'd have to say that we were pretty dumb in not getting a contract first and paying for a job like this on an hourly wage basis. Seems like he's a really nice guy and we trusted him; we liked him and we were trying to help him by giving him our business. Triple A Plumbing is done here because we can't afford his type of work anymore. (There was a previous hire when a window was broken.) We are having Lowe's do the remaining work on the kitchen and re-doing the floor ourselves. A kitchen takes a long time. To date, we still have no counter top. Buyer Beware!
Description of Work: Herman and his team commenced tearing out our lower kitchen cabinets and counter top on the 24th of April. This was 2 days later than originally planned. New plywood walls were put in to prepare for new cabinets and counter top. Some re-arranging of plumping pipes was also done while the walls were open. He also sold us a sink, which he told us was cast iron. It is not. He will not take the sink back.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$2,302
Response from Triple A Plumbing
This review is very misleading. We took this job for about $3000.00. The customer ordered all cabinets, countertops, flooring, etc. from a big box store. We did not supply anything but a sink. She was running out of money and we told her we had purchased a sink for my mother-in-law on a clearance sale from a plumbing supply store. We offered it to her at cost. We took out and showed her and she approved of it. We installed in and then about 2 weeks later she changed her mind. We agreed to take it back but only give her back 1/2 of her money since it was now a used sink (we can't sell it again as new and we had gotten another sink for my MIL). Due to multiple change orders (she made multiple changes) which do cost more in most cases it did increase the cost of the project. We also did run into a few issues with the pipes as when we removed walls there were some issues that of course we could not know about until the pipes were exposed. We did not finish because she decided that the extra costs were all our fault. Since then her husband has contacted us an apologized for her because he felt she was out of line and had been difficult with the people she hired after us also. Her husband ended up finishing the work because of lack of money (a project he stated several times he did not want done but was agreeing to so she would be quiet). We did add a credit card fee because she originally wanted to pay by check and cash then changed to credit card. We had quoted her a cash price. Since credit card merchants charge for their service if we give a cash discount and then have to charge a card the cost of this service has to be paid some how and so we were honest and billed it to her directly. I guess we could have jacked up our price and hidden it in some other item but we felt that was not right. Her husband did the electrical as he was skilled in that area. The formica counter top was what she purchased not us. After it was out she changed her mind. Because of this the new one she ordered was going to be delayed by a few weeks so we did put in a temporary counter top. It was not a real counter top but a wood top with the sink installed in it so she could have a kitchen in the mean time. Sorry if I am rambling but this is a frustrating review as she has not been honest in the review and now we are having to defend ourselves. I waited so long to respond because I also got a little hot under the collar when trying to respond to this review. I am a licensed plumbing contractor. I do not do any electrical or concrete pouring that is very extensive. I refer the customers to licensed professionals for this type of work. And they are always able to hire who ever they want as long as they are licensed (we don't want to have our insurance covering they work). Hope this helps anyone who reads this review understand our side of this story.
Abby S.
03/2013
5.0
plumbing
+ -1 more
Fantastic job, very quick and excellent work. Even followed up to make sure inspection was done and passed.
Description of Work: I called them out for a 2nd time (1st was over a year before for a leak under my sink). He was about a 1/2 hr later then he said but still better then others in the area. He had to replace my water heater for me. It had gone out and I needed one right away. He replaced it, put everything to code and even arranged the inspection and it passed. I have never had anything but great service from this company. The other reviews sound like people who didn't want to pay or thought plumbers were handymen. He is very skilled and very thourough. I could not have found a better plumber to rely on when ever I need one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$950
MICHAEL 2.
04/2012
1.0
plumbing
+ -1 more
Herman Govan, owner of Triple A Plumbing, tore up our property without our consent then he promised to fix it back up again but he never did. He tore up the place and just left it as is and didn't finish the job and we had to do fix all the repairs that he did at our own expense. Then later we discovered that Heman Govan is a registered s** offender in Bannock County, Idaho. If we knew that, we never would have hired him. Never do business with Herman Govan from Triple A Plumbing. He is definitely a con artist and will definitely cheat you.
Description of Work: Herman Govan, owner of Triple A Plumbing, tore up our property without our consent then he promised to fix it back up again but he never did. He tore up the place and just left it as is and didn't finish the job and we had to fix all the repairs that he did at our own expense. Then later we discovered that Herman Govan is a registered s** offender in Bannock County, Idaho. If we knew that, we never would have hired him. Never do business with Herman Govan from Triple A Plumbing. He is definitely a con artist and will definitely cheat you.
It was totally awful hes a true con artist thats done this before and is in court all the time. The day I took him to court he was already their in a preceding before mine. Just no good at all. AVOID TRIPLE A PLUMBING AND HERMAN GOVAN HE WILL STOP AT NOTHING TO RIP YOU OFF.
Description of Work: Triple A plumbing was hired buy me and my sister to redo an old downstairs bathroom By putting in the Shower,Toilet and Sink then a one piece floor and then drywall and paint with just the other little thinga like hook up a fan light etc. so the started and first off they had to dig up a section of the cement floor and fix the pipes. They did this with a jack hammer and sledges with breaking bars. they didn't hang any plastic or dividers up to control all the cement dust. so when we got back that evening the entire inside of the house was filled with a thick dust and their was a thick cover of dust on everything, that was cleaned by me they refused to clean up the mess. And that took me four days to clean dust sweep and mop & clean floors.then they started to do the Framing and sheetrock and put the hot & cold lines in and cut the hole for the shower. All this junk & garbage pieces of wood, pipes chunks of cement etc. was all put in the next room and left. I asked "Herman Govan" to clean it up, it was piling up. He said that was my job. and I told him do clean it That was part of the contract. So like the true "pro" that he is, He refused to do it and Made his wife and kids come over and do it, Then him and his buddy all went home leaving the wife and kids to do all the work. My sister gave him Two payments of 1,200+, and then one of 800+, He bid the job for 2,600. And we gave him a little over 3,300. The walls are all down nothing was connected and no supplies were bought the ceiling was also left tore up and no floor was put down and the toilet sink shower were not attached or hooked up. It was left a total mess. Then after all of this My sister passed away On may 16 of 2009 and that monday when "Herman Govan Owner opperator of Triple A plumbing" read the obituary in the paper He went straight down to the court house and put a lein on the house for 5,000. In the contract There is a stipulation that he did the work for a reduced rate for my sister and if she was ever able to come up with the money for the regular rate it would then be rembursed to him. But she's gone and of course will never be able to come up with the money to do that, the house is mine now, I didn't sign any contract but the lien is still there and do you know what all kinds of crap that causes a person when you need to change the names ownership of house bank payments etc. etc. So I took him to court and sued him to either give the money back or finish. I showed Judge Evans 6th District court judge the photos and the contract and he still didn't find in my favor. You see when Herman Govan showed up to court He had his wife & kids all with him so neat and clean just like going to church, and then he pulled out the Race card and insinuated that becouse he's black that's why I was sueing him And that I guess scared Judge Evans,so that was about it. He totally lied right through court.I know its sounds unbeliveable but just contact me and I'll show the proof.208 403 1713.
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Service Categories
Plumbing,
Concrete Leveling,
Drain Pipe Installation,
General Remodeling,
Handyman Services,
Electrical,
Concrete Pouring and Repair,
Drain Cleaning,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Water Filtration and Softening,
Water Heaters
FAQ
Triple A Plumbing is currently rated 2.3 overall out of 5.
Sunday: 9:00 AM - 7:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 AM
Triple A Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, Triple A Plumbing does not offer free project estimates.
Yes, Triple A Plumbing offers eco-friendly accreditations.
No, Triple A Plumbing does not offer a senior discount.
Yes, Triple A Plumbing offers emergency services.
No, Triple A Plumbing does not offer warranties.
Triple A Plumbing offers the following services: all plumbing new installations and repairs
we do not provide electrical services or concrete separate from restorations after repairs. For these services we bring in contractors who specialize and are licensed for this work.