Right Now Heating and Air Conditioning

They responded right away. They came and replaced in one day, they were very clean and they cleaned up very well and I was pleased with them.

I mean this whole-heartedly when I say if I could give them a negative review, I would. Honestly, after everything they did if I could get them shut down, I would. My next step is reporting them to the BBB. These guys talk a good bargain, they price match anywhere in town and talk you into thinking they are a good company. They aren't. They know they do terrible work and they know they are getting a bad reputation, so you will pay less. Bear with me if you want to hear all the reasons you should run away from the idiots in the pink trucks. First and foremost, they almost killed me. I am not being dramatic here, the first two "installers" failed to cut a ventilation hole below the furnace and did not run any exhaust out of the house. They also forgot to install carbon monoxide detectors. Well, this whole process started in July, so why would that matter if I was only using the AC, right? Well, a few hours after the installation was complete, my house was still 95 degrees. I opened up the closet with the furnace in it and what do I see? A huge chunk of ice.. same with the unit outside.. frozen. So I called them to come look at it, which they couldn't until the next day so that meant I needed to leave work again (I couldn't leave my fur babies to fry in that house any longer, and my husband was away for a military training.) Now I won't mention all of the times we had to leave work throughout the entire 4 month process of the installation, but let's just say we missed out on a lot of money, thank goodness we have good bosses. Anyways, they came out the next day, took one look at it and said that the first installers had just set the thermostat too low for the temperature outside, so they turned on the fan and left.. maybe a 5 minute visit. They told me it would defrost in a few hours.. 12 hours later, still frozen. So I text one of the guys who had last been here and what did he tell me to do? Turn. The. Furnace. On.... NO! It was 95 degrees outside and that sounded like a pretty stupid idea. So, that is how they almost killed me and my dogs. Had I turned the furnace on, the carbon monoxide would have had no way to vent outside, and there were no detectors inside, and as you know carbon monoxide is the silent killer. We wouldn't have had a chance. Now, there are close to a hundred more things they did wrong, but I'll spare you the narrative and just list a few for you: *They put multiple large dents in our brand new flooring * They did not install a drip pan under our new water heater, which would have slowly rotted out our new flooring * They ordered the wrong water heater twice, then asked me if they could knock out a wall to get it to fit *They put the filter in the furnace up top for a top air flow, when it was supposed to be on the bottom * New thermostat they installed shorts out if you push a button too hard *Failed inspection multiple times, the city inspector called their work "the shittiest craftmanship he's ever seen" *Failed to replace the 30 year old gas line like they were supposed to *Incorrectly fused the AC unit, argued with the city inspector when he said it was done incorrectly, then hired electricians to finally come take a look and the electricians thought they were idiots for thinking it was right and arguing with the inspector *Did not install the expansion tank on the water heater that we paid for. All in all, hiring Right Now Heating and Air was a **** show. There were multiple times we thought about having them rip everything back out so we could go with a different company. We should have. They were rude, derogatory, and obviously don't actually train their employees. The entire process took 4 months because they ignored our phone calls and kept pushing us off. They should be out of business, please do not allow them in your house!

They were pink outfits. They are very good. The furnace is very awesome. I'm a regular. Everything is excellent.

The experience was very good, actually. I was very happy with the work they did. They are really good as far as the price. They were fast, it was in and out in one day. They showed up exactly when they said they would.