OVERHEAD DOOR CO OF POCATELLO

Overhead door replaced the springs in 2017 for my garage door. It is a very heavy door - over 300 pounds. In November 2022, one of the springs installed in 2017 broke. The springs were supposed to last for 10,000 cycles or 10,000 openings with the subsequent closing, which means I would have had to go in or out of my garage 10 times a day for the springs to be used 10,000 times. There may be days when I do enter or exit the garage 10 times, but many more days when I don't. When I inquired about the 10,000 figure, Overhead Door said that 3 to 4 years is about right. (My first set of springs had lasted over 12 years. On November 21, when I inquired about coming to repair the door so my wife and I didn't have to manually open and close it, they said that December 10th was the soonest they could come to do the repair work. I made inquiries of other companies with similar results, up to 2 weeks before they could come to repair the door. When I went to their store on North Harrison a week later, (November 28 or 29th) to see if I could get it done any faster or if there was warranty coverage, the company said it was now December 21st before they could come and gave me the story that 3 to 4 years was about correct timeline for spring failure. They were neither solicitous or apologetic about the length of wait for repair or the early failure of the springs on the door. I was leaving on vacation and needed the door repaired. So with the help of my handy-man BIL, I decided to attempt the repair myself. My BIL did some research and ordered the springs. In his research, it became apparent that the springs which had broken were not the correct size for the weight of the door that I had on my garage. He ordered a size larger, which is what was recommended by the manufacturer because of the weight of my door. In addition to replacing the springs after the spring had originally broken, I manually lifted the door with a great deal of effort, but in attempting to close the door after moving my vehicles out of the garage, the stress on my garage door opener as the door closed far too quickly with the remaining spring, my garage door opener was destroyed, which I also had to replace along with the new springs. I completed the repair and replaced the garage door opener and now all is functioning well. My conclusion was that the inappropriate springs were installed in 2017 by Overhead Door company. So they failed long before they would have under normal conditions. In addition, I received no consideration or interest from the Overhead Door Company when I called them to seek their assistance. I will never use them again for repair or new installation of garage doors or associated equipment because of their poor customer service and their failure to install the appropriate equipment.

It was seen to promptly, the day after I called. I was offered several option to fix. The fix was done that day. $80 service call seems high, but is likely standard. Fixed quickly and works well.

Called Pocatello Overhead Door on Tuesday and the repair work was scheduled for Wednesday morning at 10. The local sheriff's office had an emergency that morning and POD called to notify me that my repair would delayed an hour. Repairman called me when he arrived at my house, completed the replacement of the springs, and left me with a garage door that works much better than when we moved in to this house 15 years ago.

unknown

The staff of Quality Overhead Door is great -- they are professional, punctual and they do a good job. A fill-in employee was late but the office handled it in a very professional and proactive manner, making sure that our service was rescheduled at my convenience and completed quickly and competently. I will definitely use this company again, and recommend them to others.

I called them because I had slack in the two cables that keep the garage door aligned in the track and they came out were very friendly and professional. The gentleman tightened up the torsion spring and took the slack out of the cables. He then check the spring and cables on the other garage door. After that he lubricated everything and check the mechanical portion of the door to make sure everything was in good working order. He ended up changing out a gear in the original door which was the cause of the slack. Very nice guy very knowledgeable about his job and explained everything he was doing as he did it.