Mr Mower

I dropped off the mower on Saturday. They called Monday afternoon with an estimate to replace the thermostat. I called Tuesday and requested work be performed. Called the following Monday for repair status. Mower had been ready since Wed but I was never notified. Picked up mower. Took home and started mowing the lawn. Within 2 minutes of starting the mower started to rattle and sounded like metal on metal. Checked the blade and everything looked tight. Took back to the shop the next day and explained the situation. The manager (owner?) stated that it was the thermostat that was rattling and that is what I should expect from an entry level mower. (mower is only a little over a year old) I explained that it didn't rattle before the repair. He said they didn't replace the thermostat and that the choke arm had been positioned incorrectly and was holding the choke open (my mistake when I pulled the carb off) I confirmed that the thermostat had not been replaced and said that the overall problem I was having wasn't fixed then but the issue I had brought it in for was fixed. he told me I should have told them the problem so they could have investigated further. He reluctantly took the top part of the mower off to show me that the thermostat was the issue with the rattling. Seemed very put off by having to do this. When he pulled the top case off, a small plate on the side fell over. It had not been tightened and was laying against the top of the motor as it was spinning. They claimed they didn't take that part off (which is possible) but failed to reassemble it correctly as it clips to the top section and would not rub against the motor even of the bolt wasn't tightened. Tightened the bolt and reassembled. Mower ran great and was quiet again. Went home and finished mowing. Later that week looked at the receipt and saw that they had charged me $22 for a new thermostat, that the manager stated that they didn't replace. Went to the facility on 9/27/2013 to ask whether they did or did not replace it. The kid at the counter said the work order stated that they did replace it, but the manager and mechanic were not in. He expected the manager in that afternoon and would have him call me. That was several days ago and have never heard a word back from them. They just seem to busy to do a thorough job on the repairs and don't really seem to care about the customer after the service. Will not use them again.