Northern Star Plumbing & Mechanical

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We bought a house in July 2014 that had been renovated in 2001 at which point a heated driveway was installed. The previous owners had not used the heating system in the driveway for 3 - 4 years previously. During the inspection, Northern Star came out and tested the system and it appeared to work at that time, or at least they said it did, but the first time it snowed it didn't work. They proceeded to come out about 10 times subsequent to this, each time replacing one more item until it began working. Northern Star said that it would work automatically as it was designed to do. At the end of all this service, it did work, but would still not come on automatically. The only way to turn it on was to put a stick in a hole in the unit outside. During the work they needed to dig up the yard and said they would cover it back in the spring after the ground thawed. They did do this. They generally came out when they said they would and were okay about returning calls, though not initially. The end price was extremely expensive. Northern Star, to their credit, did as us what we thought was fair and I believe we knocked off tax and maybe a few hours of work. I think we could have knocked off more as John seemed very happy about this. Our general impression is that they kept replacing things until they fixed it, but didn't really know what was wrong, so we probably paid for some unnecessary parts and labor.

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I am using them from the past 10 years. They are fast, reliable and they do a very good work. I would recommend them to others. I would rate them highly and will use them in the future.