Quality Appliance Service & Repair

Description of Work: When I discovered I couldn’t change the light bulb in my Bosch microwave oven because it had been installed contrary to the manufacturer’s specifications, I reported it to the builder who immediately started giving me the run-around. While waiting for a response from them, I learned directly from the manufacturer that Bosch Factory Service Technicians (like Quality Appliance) are NOT AUTHORIZED to make an evaluation of the installation itself - they service appliances, nothing else. Bosch confirmed that my problem was an installation issue to resolve with the builder and/or city building officials. While the builder continued to stonewall me, I contacted the City’s mechanical inspection supervisor. He came to the house and observed the cabinet above the appliance blocking normal access to the microwave compartment that needs to be opened (like the owner manual says) in order to change the light bulb or the charcoal filter. There were other safety concerns about the incorrect installation as well. The city inspector phoned the builder about the installation, and ONLY THEN did the builder agree to come to my house to inspect the problem. When the builder’s rep showed up for the inspection, two Quality Appliance (Bosch certified) service techs were with him. None of them knew that the city’s inspector was there for the meeting as well. Clearly the builder’s rep was sharp enough to realize that he and the Quality Appliance techs were not going to be able to “scare” me (read on) out of insisting the builder make corrections to the installation, especially with a city building official right there to hear it, so he proceeded to talk to me about correcting the problem. However, the two men from Quality Appliance, Dustin and Billy, were not as sharp. Dustin proceeded to tell me and the inspector that my new microwave would probably need replacing in five years (five years?), and unless I replaced it with the same exact Bosch model, that other brands with new/different dimensions would likely not fit in the spot if corrections were made to the current (defective) installation. He also told me that owners should not change the light bulbs in the microwave oven because it’s very dangerous (even though the owner’s manual includes instructions on how to change both the bulb and filter). He said he’d been in the business for 14 years and told me how an encounter he had with a microwave oven BLEW THE TIP OFF HIS FINGER!! He told me that the light bulb would probably last the life of the appliance, and if it did go out that I should call an authorized Bosch tech to have them change it. He also said that if owners change their own light bulbs it voids the Bosch warranty. I told him there’s no mention of that in the owner’s manual, and he said “trust me” it’s printed behind the vent grill (where, conveniently, it couldn't be seen because it’s blocked). I stood there in utter disbelief as I listened to a so-called certified Bosch service technician **** out a line of cockamamie scare tactics to advocate for keeping the defective installation the way it was, so his friend the builder wouldn’t have to fix it . . . in exchange for what I wonder? I didn’t believe a single word he said, so I phoned Bosch and spoke with Jonathan Brooks there, who told me that not one thing Dustin told the inspector and me was true. NOT ONE THING. And he wasn’t happy. The unethical builder wanted Quality Appliance to masquerade as a "Bosch professional” and overstep the boundaries of the independent third-party repair service they provide Bosch, lie about the Bosch warranty, and otherwise try to scare me with tales of exploding fingers in order to talk me out of the fix – and Quality Appliance was more than happy to participate in the UNSCRUPULOUS PLOY. If you expect honesty and integrity from your appliance repairman, this is not the company to call. And at the very least, you want an appliance repairman that's smart enough to turn off the power before he lets a microwave oven blow the tip off his finger.

Description of Work: Refrigerator wasn't working

Description of Work: Propane gas valve installed after market at home in Wilderness Ranch. Nate was on time and accomplished the work in short time.

Description of Work: Repair Frigidaire oven that did not heat with the quick preheat.

Description of Work: They expect customers to sign a waiver clearing company of any liability of damages to our property caused by their technicians. ANY damage... i'm shocked anyone would sign this waiver. This company clearly refuses to stand behind the work and character of their technicians and i have serious issues with that. Really makes you question the service you'll be receiving. This company did not service my appliance because I would not sign their waiver

Description of Work: Covered under warrenty

Description of Work: Fixed a non-functioning ice maker.

Description of Work: replaced defective ice bucket

Description of Work: Repaired a leak in my LG front-loader washer

Description of Work: Water dispenser in refrigerator wouldn't work. Had first service call in Dec after Christmas. Replaced water bladder. Second call on same issue came out checked everything, and still no water dispensed. Third call the owner came out and investigated. Found that evaporator was frozen over, it was de-thawed. He suggested that the evaporator and fan need to be replaced. A fourth appt was made to replace the evaporator. Evaporator and fan replaced on fifth appt.

Description of Work: Replace the dryer moter and provided a 1yr warentee. Was truley knowledgeable and lots of experience. Will call him again if something needs fixing.

Description of Work: I used the services of Quality Appliance Service & Repair to fix my stove about two years ago. He also looked at my dryer, and he was not able to fix that one.

Description of Work: Replaced seals on leaking dishwasher (about $200) AND completely replaced icemaker in refrigerator (about $250)

Description of Work: This man came originally to our-new to use home to check out the dryer-it wasn't getting hot. He carefully explained that we had the dryer set on the fluff/no heat setting. He could have fiddled and charged us/BUT INSTEAD he was VERY HONEST- NO charge on this one. He was also to check out the oven which wasn't shutting completely off. He had to order a new part. He called us and told us the price and asked if we wanted to order it. We ordered it. He was back at the designated time, installed the part and was gone. Very fast, very professional!!!

Description of Work: They came out and fixed some warranty work for my refrigerator.