Mr. Appliance of Southwest Idaho

Called for service, they responded very promptly and set up a date and approximate time. Sent me an email with a photo of the technician so I knew who to expect. The technician called me on the day of service to let me know when he expected to arrive. Put on booties when he saw I did not wear shoes in the house. The first trip was to diagnose the problem and determine what parts were needed and what the cost would be. That part had to be ordered. I had to option to pay then or pay when he returned to install the part. I chose to pay then. They called to let me know it was in and set up an appointment. Again, they sent an email with a photo of the technician (same person). The main office called to let me know he was running ahead of schedule and would I mind if he came earlier than scheduled. I was fine with that. Turns out, he could not install the part as the light in the inset, which is an incandescent bulb, had apparently melted part of the insert to the main body of the freezer and he did not want to take the risk of causing major damage to either the freezer or the ice and water dispenser. Fortunately he had an alternative method using a tool designed to unfreeze water dispensers. He unplugged the dispenser, left me the tool, and showed me how to use it if the dispenser froze up again.

Washing machine is quiet again and working fine. Martin is extremely knowledgeable about appliances, very efficient and professional.

They fixed it, but their price was outrageous. It took them only five minutes and they charged $200.