Fitzgerald Mechanical & Plumbing

I gave Ryan and Heather a $6,500 deposit for their bid to replace my main sewer line on Oct 15, 2019. They dug two 4 foot holes in my backyard and then disappeared for 5 months. I called, emailed, and texted every few days letting them know the sewage leaking in my basement was getting worse by the day. Over the 5 month period they would either completely ignore my communication or give me excuses ranging from being gone on hunting trips to moving on to other jobs and promising that I was still a priority to them and that I was next on their list. It finally came down to me getting another contractor to come do the job, and they were able to complete it in 2 days. I asked Ryan and Heather for my deposit back and after a week of excuses why they wouldn't be able to get me my check I told them I felt I had no choice but to sue them because I needed the money to pay the other company that actually did the work. They eventually gave me a partial refund with no explanation of why they kept $2,500 of my money. I've messaged them to see if they can explain how they can justify it, and they haven't gotten back to me. I would strongly recommend not using their services, especially if it involves a deposit up front. Ryan and his crew were very nice, and I enjoyed the time I got to spend with them, but I've never been so frustrated working with a contractor. I feel cheated and in my opinion they simply stole $2,500 from me.

Good fast worker. needs to dress a little more professional. Pleasant personality, There is one small detail to finish up and he has not done that yet. Over all great experience.

Ryan did a very professional job of installing the new washing machine on a drain pan. There was no drain in the closet where the washing machine was located so Ryan cut through the back wall and ran a drain pipe into the hot water heater drain pipe that was located on the other side of the wall. He did a beautiful job of running that pipe and keeping it out of the way of the furnace and walk space. We were very impressed with Ryan's knowledge and ability. We will certainly call him for our next job.

Everything went fine and Ryan did a good job of staying in contact with us regarding parts that had to be ordered for the kitchen faucet. We would use Ryan again.

Well, overall. They were later getting here than they said, but plumbing is that way. Completed the job in good time without problems, were friendly and professional. Looked at the job a few days later - looks pretty good - several different materials (pvc, copper, metal junctions) used, but appears to be solid and well done.

Ryan did a great job.

Great it looks amazing very happy I'm in love with bathroom amazing work , definitely good at what they do

Ryan was quick to respond I found him to be very professional; also, corrected the issue within an hour after arriving. I would highly recommend for any plumbing needs (or any other services) due to prompt response and reasonable price. Competent contractors seem to be a rarity these days!

They were courteous of my time and very responsive. It was easy to get an estimate and I knew what to expect. I received the best and affordable experience. They were very professional while addressing all of my concerns.

Great! He was prompt and thorough and made sure everything was in working order before he was on his way.