Clearview Gutters LLC

Clearview Gutters are great to deal with! Fast response! Quality workmanship and very professional employer and employees! We have had numerous replacements done by Clearview Gutters due to the fact that some truck drivers don't look up when backing in to the bays. We appreciate this company and would highly recommend to anyone looking for quality work!

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The owners are nice, the crew was a little confused about the project.

Prompt. Professional. Good job overall. I had gotten another estimate that was twice as high and told I needed to fix my gutters. Clearview gutters determined my gutters only needed to be cleaned - saving me $300.00. And with the recent rains, they seem to be just fine so I am very happy with my service.

We received a few bids on gutters for the house and shed and Clearview had the best pricing so we selected them to do the work. We met with Gregg to discuss our desires and received the estimate, which indicated white gutters as desired. When Gregg came out a few weeks later, we realized, about halfway through the work, that he was putting brown gutters on the house (brown was the color of the house at that time). Together, we all stopped and looked at the estimate to verify that it said white and it did. He indicated that this wasn't the first time this happened and that he would throw in the shed for free if we kept the brown. We decided that, even though we were empathetic towards Gregg's situation, we'd prefer to have the color that we originally agreed to. A couple of days later, we received an e-mail from his wife Kelley saying that the "mix-up" was considered an on-site change-order on our part, and that "changes to the color choice must be requested through the office in advance of the installation." She also indicated that they wouldn't be able to come back out to finish the job for at least another two weeks. Please bear in mind: this was in April, we were already having drainage issues, and, at this point, Clearview had already taken the gutters off of our house. When we tried calling and e-mailing Clearview back, it took four days to receive a response from them. And when we finally did, Kelley blamed us for mis-communicating the color. She suggested that we orally told them "royal brown" (though neither one of us had ever heard of the color "royal brown" hitherto) and that her software automatically defaulted the estimate to white and we should know better. As for the waiting period, she explained that they were busy with other customers for the next couple weeks, and that they had to prove they were punctual and reliable to them. But weren't we customers and didn't we schedule our work to be completed before any of them? After trying to discuss the situation over the phone and e-mail, and explaining that every document and e-mail we have indicated white gutters, we were forced to contact the BBB to get the situation resolved. From this, Clearview finally agreed to bring white gutters as soon as they could make a few hours of availability and absolve the $50 charge. Despite all of the disagreements, Gregg and his son did a great and professional job putting the gutters up and despite everything, I don't think you should shy away from working with them. They have great prices and products and I'm hoping this review can help you avoid the situation that happened to us. We understand that they are human and mistakes can happen, but that wasn't what bothered us. It was the unprofessional correspondence and poor customer service. On the bright side, these are simple things for Clearview to improve. For example, Kelley might be able to indicate via an answering machine or e-mail if she will be out of the office for an extended period. And Gregg and Kelley should confirm that their estimate matches their understanding of the customer's needs before sending it (so that the customer can clarify if it doesn't).

My experience with them was excellent. The price was good, and the quality of work was excellent. With regard to price, it was $200 and was the lowest bid I got.

Gregg did a great job. The gutters look great and don't leak. He was very punctual, and it came to less than the estimate. He was very nice to work with.

Gregg diagnosed the problem (gutter had been installed incorrectly, water couldn't drain properly. He had to order a special gutter to match the rest of the house. Called me when he was ready, and was able to schedule so I could keep dogs inside. Very happy!