A Thorough Clean

The price is a lot for the small area but they spot treated old spots from before I moved in and got them clean so I was happy with the outcome. Their truck-mounted system, apparently, has to be at least above freezing so I got delayed for at least a day because it wasn't warm enough. I couldn't get a hold of the place the rental management company uses since it was the holiday period when I was trying to schedule the cleaning. But I had to give them a receipt for carpet cleaning with a truck-mounted system. So I was glad this company had good ratings already and I could reach them. The carpet cleaner used plastic booties over his shoes and then left them at the front door so I was able to use them while I was finishing up in my empty apartment and didn't risk re-soiling the carpet since it was wet and dirty outside. I really appreciated that.

Very punctual and appeared knowledgeable about the job. We have an old slate floor that has had some repair work with a few new tiles. The old finish is a medium gloss, so we were seeking to have a uniform finish on the floor. Greg told us he would apply a chemical cleaner and implied that the old finish would be removed. That's not what happened - the old finish is intact although a little duller with more variation of color - overall worse than it was before he worked on the floor. The new tiles look as the did before - this sealer leaves the natural stone appearance - that's fine if all the stone is of the same vintage and finish. And I don't think the sealer he used is particularly well suited for a stone floor. Perhaps we weren't clear enough in our communication of the expected results, but a skilled and knowledgeable tradesman would have done much better - or not taken on the job. I would not hire him for any stone floor work.

Greg and his one man crew spent a large part of the day vacuuming and pre-spotting and cleaning the carpets. They were very courteous and hard working and used the latest in organic, non harmful cleaners that leave no residue. They also have a very powerful rotary brush cleaner that gets the carpets amazingly clean as well as large powerful fans that help to dry the carpets faily fast! We have used them in the past for our own home and for other client homes where the carpets were very dirty and soiled. (We are real estate agents.) We have always had great results and professionalism with this company.

In the case of one of our clients, the carpets were filthy in that the home had been foreclosed and many animals had lived there. The carpet was thick with animal fur and urine stains and when they were finished it looked almost like brand new carpet. There were only two small stains they could not remove which were some kind of red dye. In another case there was some sort of black oil, chemical stain on a light colored carpet and this was totally removed also. We personally had some serious issues with our carpet due to an ill pet and they spent a lot of time and the results were great.