Polar heating and air conditioning inc.

Called Polar on Monday 8/17/20 they came right out and looked things over and put in a new unit on Tuesday 8/18/29. Dan and the installers were very professional and went right to work in our very hot garage. They arrived here a 8:00 a:m and were done by 1:00 p:m. Our home is cool and cozy again. Thank you so much Polar Air, we will recommend you highly. The installers were just great!!

Took one half hour. Cost 200.00 plus 79.00 service call! Sounds like double dipping. Didn't check vents as told him do. Had to talk him in caulking around unit.

Dan Barron was very prompt and very knowledgeable. Did quick efficient work (he had to go to Boise from Nampa to pick up part). We were very please with him and his professionalism. Thank you

Charlie offered excellent and honest service, fast turnaround time, and attention to detail for our new heating and air conditioning system. We were pleased with every aspect of the job including the knowledge and experience by our technician. We will recommend Polar Heating and Air Conditioning to others, and we will call on this company in the future.

The crew showed up on time and had the job completed in 6 hrs. This work was done on Dec 10, 2018 and the temp was around 34. No complaints from them at all they dug in and did an amazing job. Bryant furnace and air conditioner. We highly recommend Polar Heating and Air.

The guys actually down-sold me on the project. I had initially discussed creating a separate zone for that space that would have cost several thousand dollars. Charlie felt like we could accomplish the same goal by adding another vent to the room instead of zoning it, so that’s what we did. They are always friendly, professional, and quick to respond.

Technician arrived on time. Diagnosed the problem and had it fixed in a short time. I will use them for all my A/C Heater needs in the future.

The staff at Polar Heating and Air sell a great product and were very professional, timely and courteous. We will definitely recommend them to friends and family/

Dan from POLAR came out and told me my furnace was fine and that the company prior that came out for the tune up did nothing! Dan was fair and upfront and I appreciate his honesty. I will call him next time I need help for sure!

The office staff were extremely polite and professional on the phone, and they called to let me know the technician was on the way. The technician was knowledgeable and professional. He advised me as to the life left on the furnace filter and also advised me about a known issue with the blower on my brand of furnace.

I used their coupon for $59.00 they had mailed out. Tech was punctual, professional and polite. He recommended replacing a weak capacitor to avoid a future breakdown. Work was done prompt and billed as promised. I will use them again.

The technician appeared to be knowledgeable and explained things well. He showed me what he was doing and why. I will use them again.

Very pleased with experience from initial phone call requesting service to writing the final check. Polar provided prompt, professional service including recommendations for proposed work. We will have Polar replace the second A/C unit at an undetermined point in the future. Charlie and crew did a well-coordinated job. They asked questions, gave advice and helped me understand the intricacies of HVAC and hot water technology. The building inspector approved the permit on the first visit. We highly recommend Polar.

Things constrained by working through a home warranty service.

Prompt, friendly, answered questions

Charlie & his crew were on time and the install went fine and they did a good clean up.

They were friendly, prompt and knowledgeable. They taught me about some of the features of our heating and cooling system. It was very helpful since we had only owned the home for 11 months.

They clean out the H/Vac and check the furnace. I like them quite a bit. Their price was competitive.

The whole experience was as good as it gets. Extremely professional and more than satisfied with Polar Heating & Air: these guys were great. Would recommend and definitely use them in the future, I can't thank Charlie enough for making a new A/C system as painless as possible! Thanks Polar Heating & Air!

Beatrice for the best equipment workers were always on time if not early and very professional. Great company to work with.

They were on time, professional and reasonably priced. They provided all information needed to operate the new unit. They left the work area clean.

I paid a different company over $ 1100. 00 to repair old AC unit over a period at six weeks. They did not repair it correctly. Two different companies advised me to replace the old one versus spending more money on old one.

Techs arrived on time, promptly proceeded to demo old system, install new both techs happy greeted me, explained their install schedule and estimated a completion time, install and completion met their est, very professional and knowledgeable would definitely use again 5 star.

Dan from Polar Heating and AC came in August to do a 20 point AC inspection. Was super punctual and friendly; did it super quick and they were running a great special. A couple days ago my AC suddenly wasn't working. I called and they were able to make it out in just a couple hours to see what was wrong. Dan came again (again, on time) and quickly identified the problem, gave us the fix, and didn't charge us since he had just been here the month before. Loved the quick fix and knowledgeable staff!

The ac unit at a rental of ours in Boise was icing up and stopped cooling. A service person from "Polar Heating & Air" (Dan) came out and added just under a pound of Freon and advised that the system most likely had/has a small leak in it. He mentioned that he could add a leak sealant to the system that would most certainly seal the leak and would prevent any future leak problems but couldn't guarantee that it would, though he said would be very surprised if it didn't stop any future leaks. He told me that the cost of the sealant and installation would be an -additional- $223.00 over and above the normal service and Freon charge. That seemed high to me at the time but not knowing what was involved to do the job, we decided to have it done in the hopes that it would stop any future leaking of Freon as he said. When he brought out a 12 oz. can of the leak sealant and hooked it up to the ac line with a small supplied hook-up hose in the kit, I immediately got the impression that we were in the process of a major price and labor gouging. Still not knowing if there was going to be more yet to do for this leak fix, I didn't say much but I did make a not of the name of the leak sealant being used so I could look it later when I got home.. After 12-15 minutes of letting the sealant fluid be sucked into the system, (which, by the way never did fully install) I realized that was the extent of the fix and made the comment that it appeared to me that the 12 oz. can of sealant looked to be about a $15.00 item. He assured me that the cost of it was much, much more than that. After I got home from the rental, I looked up the same leak sealant that he installed into the system and found it available online from Amazon and other outlets. Amazon's price was $28.00 per can which included the little installation hose. We were charged $232.00 for a 12 oz. can of sealant and 12-15 minutes of installation (again of which the full contents were not installed). Even figuring the unlikeliness that "Polar Heating & Air" paid the retail price of $28.00 for the can sealant, that left us paying $204.00 for 12-15 minutes of labor to install it, which wasn't fully installed anyway. The total cost of the visit which lasted aprox. one (1) hour left us with a cost of $417.00. We've mentioned this gouging episode to several people. Hopefully word will get around of Polar's price gouging. One thing is for sure, they will definitely be doing no more work for us! D. Walker