Disaster Cleanup a Dry Pros Company

March 22" about 1400sq ft of basement flooded twice within a 10 day period from a broken pipe in the ceiling. Dry Pros came out to take moisture readings and give a generalized idea of what to expect next. Shane was one of the three that came over. I usually do not judge based off a first impression, however, given the months following...I should have gone with my gut instinct on the first impression. It was due to Dry Pros "mislabeling" of rooms on their sketch submitted to HO, in addition to their misrepresentation of each rooms functionality that lead my Home Owners denial of reimbursement of a rental property. According to Dry Pros misrepresentation, only one bedroom was affected, when in actuality it was three. This error was brought to Dry Pros attention immediately in hopes that it could be rectified and I may finally submit over $9k of rental reimbursement to HO. Instead of a mature, constructive conversation, I was met with nothing less than hostility from "Shane the owner." This led to an onslaught of berating messages from "Shane the owner" toward myself and my family. Shane called my accusations against his sketch, as insurance fraud and to pay him immediately or he'll bring my "husband and I to court as this isn't his first rodeo." It took weeks of desperately trying to explain why the mislabeling & misrepresentation of functionality was such a big deal before Dry Pros "relabeled" rooms. Not to be left unmentioned, "Shane the owner" felt the need to reiterate they are a "millionaire dollar company and know what they are doing." To describe Shane would not be giving a true depiction of this tool. I have never met a more pompous, ignorant, roided out "business owner" in all of my life. Shane is the proud owner of a company that threatens "CPS with pictures" of your home in disarray from the very disaster that you hired their team to clean & manage. Does this make sense to you? Is this a company you'd invite into your home? I live in a home valued over $1.2 mil on over 1.25 acres, and I need to worry my mitigation company is going to call CPS? Even after multiple conversations pertaining to the debacle with HO reimbursement (I floated $9k out of my checking) I was still met with hostility and notice of delinquency on mitigation payment. Work on the home was completed June 6, 22" & collections was being threatened 3 days later. My best advice for anyone looking for a mitigation company is steer clear of Dry Pros. Immature, arrogant, threatens & belittles clients. DO NOT USE! I almost forgot to mention that my own building materials were left outside & now unusable. I was offered to take $250 off of the outstanding balance....this may be 1/4 of worth.

Work was excellent but they definitely have a problem with their billing practices. Apparently they got in a p****** with my property insurance company. They added over $4k additional remediation costs after the initial costs approved by my insurance. I hadn’t heard anything so I figured it was straightened out. Boy was I wrong. Received a Notice of Lien in the mail today.

Shane is amazing. When he told me how bad off we were .in lost it he made it much better. He talked to ins and started work with in 24 hours. I can't find the words to thank him