ALL WET SPRINKLERS & LANDSCPG

I have had Jeff come out twice to fix broken sprinklers. Both times, during the hottest part of the summer, he has been able to do it within 1-2 days and has been on time and reliable. Nice guy. Great service.

Horrible experience and they do not stand behind their work. I hired them to fix a broken pipe late in the fall, the fix did not take. I messaged the owner about this and also notified the tech when they were doing the winterizing. I was told they would fix it in the summer as they were on a tight schedule. When I called the following summer they came out to fix it and I was handed a bill. I let them know that this was a fix promised from a job I had paid them for the previous fall. The owner called, yelling at me, denying that he had agreed to fix the issue, demanding money and then sent me to Collections for a job that I already paid for, and he agreed to fix! Absolutely unprofessional would not recommend anyone to work with this company!

Beware, this outfit is really bad news. When I disputed the sprinkler controller box the owner said I needed and wanted to exchange it for something simpler, the owner belligerently told me just to read the manual and then refused to take my repeated calls (always went to voicemail) my text or my certified letter. To top it off, the old system works now! I studied sprinkler installation (thanks You Tube) for two days, replaced the battery and fuse , reattached the wiring and plugged it back in. So I never got my "service call." My in-ground sprinkler system had suddenly stopped working and we called All Wet, the company who initially installed it for a service call. The rep showed up with a new sprinkler box and informed me he was told to install it. I asked if that was really necessary and he said, "these things stop working" and that the new unit would cost $329 and asked if that was ok. Unfortunately (for us), a roofer we had called arrived at the same time and I had to go with the roofer to inspect the roof. So I said ok ( mistake number one) but told the All Wet guy I'd like to have my system checked first. When I came back, he had just completed installing the new box. He said the old system didn't work. But the new box didn't work either. So then he said he was going to install a solenoid. It still didn't work. Then he said he wanted to check the wiring. He came back to the box after fiddling outside and the system worked. After reading the instruction book, the next morning I called All Wet right away and and said the system was way more than I needed and I wanted to exchange for the lesser model. I didn't need a 22-staion expandable for a two-station system! Furthermore, the prices you charged us were way more than even retail. The identical unit I received costs $98 at the local retail store but you charged me $329. The solenoid (unrequested) cost me $42 but at the store $14.38. The "service" call was an additional $50. We're senior citizens and money doesn't grow in banks. In response he argued belligerently about reading the manual, which I had already done. Condescending. He never addressed the pricing. We relied on his professionalism because we weren't up to speed on sprinkler equipment and pricing. (mistake number two) Over a fwo week period we called his office and his mobile number several times and always went to voicemail?? At first we thought maybe they're really busy. But we never received a callback, or an answer to our certified letter to his business, a private residence, requesting a resolution or compromise solution. In our one and only conversation with the owner, he was combative, and demeaning, saying we should be happy with the new system and "anybody could figure it out because it's so simple." We found his pricing and behavior unreal for a business that relies on customer satisfaction. We want to warn other Treasure Valley residents, especially senior citizens. to stay away from this outfit. We've never had an experience like this one.

Whatever I needed, they did it, they're fantastic.

They were terrible. They misquoted the charges on it. They said it would be between 3-5 and it was closer to $1,500. We even had to pay a lawyer fee. The quality was okay.

Horrible. They charged me a service call plus labor for?? The staff was very friendly but, I should have gone with my gut and asked them to leave earlier in the day before we spent so much time doing nothing. Total waste of everyone's time and now I have a disagreement on what charges should be.

The pipe break was discovered on a Friday morning. They were booked solid that day but came out anyhow to see just what needed to be done. At that point they were able to cut and cap the problem pipe and turn on my water main so that I would have water for the weekend. Monday morning they came out and fixed the entire problem. They were able to update my sprinkler system connection so that it was no longer an above-ground eyesore. The actual price came in below their estimate. They were friendly, took time to show me exactly what they were doing, and answer any questions I had.

Everything went as described with the blow down and with the cold temps this Winter it is well worth the cost of getting all that water out of the system so it does not freeze.

All Wet does a very good job and guarantees their blow down so that if the sprinkler system freezes over the winter then they will fix it for free.