B & F Power Vav

Did what they promised,showed up on time and very professional

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Called their main number and spoke with Ty for scheduling. It was easy! He was courteous and friendly and explained all costs associated with their services. I called back a few days later to reschedule and he was very understanding to accommodate to our needs. Ty said the technicians would be at my home between 8 and 830AM. They showed up within that time frame! A+ for customer service! Cliff and Brandon showed up, introduced themselves to me, put on their shoe protectors and got straight to work. During the process they explained what they were doing and also engaged in personal conversations with me that I had initiated. Both the guys were very friendly and professional and direct to the point. About halfway through their process one of the technicians was opening the heat exchangers on my furnace and found an issue with it. He told me right away and also demonstrated how he had done the process to show me that it was equipment failure and not too much elbow grease. After finishing, the techs gave me an after action review on what they found and all charges were explained. A complete bill was written out (with a 10% discount!!!) and pre-addressed envelope with a postage stamp to send them their questionnaire and payment. Very convenient and smart! Overall, I can't say enough good about the service that was provided today and will refer anyone who needs this work done to B&F Power Vac. Good job guys!!! Paul and Katherine