BUDGET BLINDS OF CENTRAL IDAHO

THEY CAME TO OUR HOUSE AND GAVE US A PRICE. THEY ALOS EXPLAINED THAT THEIR PRODUCT HAD A LIFE TIME WARRANTY AND THEY WOULD REPLACE ANY BLIND THAT HAD ANY PROBLEMS. MY WIFE ACCEPTED IT AND GAVE THEM THE APPROVAL AND A CHECK. A FEW HOURS LATER I CAME HOME, SAW THE QUOTE, AND WAS UPSET SHE HAD ACCEPTED THEIR QUOTE BECAUSE OF THE PRICE. I GOT ONLINE AND FOUND THE COMPARABLE BLINDS FROM LEVELOR FOR 1/2 THE PRICE. WE CALLED TO CANCEL OUR ORDER AND GOT THE RUN-AROUND AND WERE TOLD THEY WOULD HAVE TO CALL US BACK THE NEXT TO SEE IF THEY COULD BE CANCELLED. LATER THE NEXT DAY THEY CALLED AND SAID IT WAS TOO LATE TO CANCEL! ADMITTEDLY, IT WAS OUR FAULT FOR APPROVING THE ORDER, BUT TELLING US IT WAS TOO LATE TO CANCEL WAS A BIG LIE. I COULD GIVE ALL THE DETAILS AS TO HOW I KNOW THIS TO BE TRUE, BUT SUFFICE IT TO SAY - THAT WAS A CROCK OF CRAP. SO THE INSTALLER SHOWS UP A COUPLE WEEKS LATER AND INSTALLED THE BLINDS - TOOK MAYBE 45 MINUTES. WHEN HE WAS READY TO LEAVE I ASKED FOR SOME DOCUMENTATION THAT SHOULD BE LEFT WITH THE HOME OWNER, OWNER MANUAL AND WARRANTY. HE GAVE ME A BLANK LOOK LIKE HE DIDN'T KNOW WHAT I WAS TALKING ABOUT. HE AGAIN VERBALLY EXPLAINED THE WARRANTY AND SAID EVEN IF A LITTLE KID BROKE IT, THEY WOULD REPLACE IT AT NO CHARGE. I TOLD HIM THAT SOUNDED GREAT, BUT I NEED A COPY OF THEIR WARRANTY. HE CALLED HIS SUPERVISOR AND HANDED THE PHONE TO ME. I ASKED FOR A COPY OF THE WARRANTY. THE SUPERVISOR SAID IT IS CLEARLY STATED ON OUR INVOICE. THAT'S FINE THEN, I THOUGHT. BUT WHEN I LOOKED, ALL IT SAID WAS, "SERVICE GUARANTEED". IN OTHER WORDS, THEY COULD NOT PROVIDE ME WITH ANY WRITTEN WARRANTY TO BACK UP THEIR VERBAL CLAIMS AND WERE UNWILLING TO PROVIDE SUCH.