l will end up hiring another contractor to fix Russ's Overhead Door's poor quality and workmanship and pay for it oe again. My warning anyone anticipating having this business do work for them, "BEWARE."
Description of Work: Russ's Overhead Head Doors, Idaho Falls, ID provided poor service regarding the overhead metal awning I purchased from them, and they installed over my deck in 2006. The ISSUES are the following: 1. They stalled a smaller awning than we originally agree to and paid for without consideration, it barely covers my deck, 2. The awning leaks, and has leaked since installation, 3. The 1st year of installation, I repeatedly called them with little or no successful not being able to reach the man in charged to state the problem, their getting tired of my repeated calls,they finally sent someone out to fix it, 4. Following the 1st rain after supposedly being fixed it still leaked and as bad as before, 5. Repeated calls this time to fix their repair resulted in no response,and rude treatment by the woman who works in the office. 6. I finally started calling them again a lttle over a year ago and after half dozen calls and actually going to their store on Haroldson, I once again had to deal with a rude nonresponsive woman in the office, their finally realizing I wasn't going to go away, the owner or main guy called to tell me too much time had passed a they couldn't the problem w/o charging me, I said there has been a problem wth leaking since day one, and I had made numerous attemps to contact someboby in the office wthout success, and their not returning, or basically ignoring me. 7. So the owner and a worker came by to fix they considerable leak once and for all, he was rude, curt, and messy, meaning leaving tar dropings on things, which I had to clean afterwards. He was unhappy and showed it, throwing things around putting dents in my awning. 8. Finally I thought I was through dealing with and awning was finally fixed, guess what last winter (2012 - 2013) , it leaks as always ruining the lawn furniture and the new floor coating I just had applied. 9. And to top all this, the owner had the gull to sent me bill for the repair that also didn't work.