Would NOT recommend Roof rescue not only left several portions of our roof unfinished, they also cut the power lines to our guest house and our shops (which houses both guest tenant and animals). We have attempted to contact roof rescue on multiple occasions with promises of finishing the job and looking into the electrical situation, yet it’s been weeks and NOTHING. The owner hardly gives a response anymore. They have already been paid out for the job and now refuse to finish. They also left our yard completely trashed with metal slats from our old roof. Extremely furious with their lack of professionalism
Description of Work: Roof Remodel
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$38,000
John N.
05/2018
5.0
gutter repair, roofing
+ 0 more
Excellent. We received several bids and Mark was competitive in the pricing. His explanation of the work that needed to be done was superior and the bid was detailed and understandable. We had a few roof boards (4' x 8') that needed replacing and the old shingles needed to be removed. He has a few crews and Mark was at the job site a couple times each day. All of the crew members were polite and hard working. We wanted some separate work done that was logical to have done at the time of the roofing (dryer vent moved to through roof) and Mark had the contacts and was able to coordinate in minimal time. He has talked with us since the roofing was complete to make sure we encountered no problems over the past winter. Full roof service, quality work, professional crews.
Description of Work: Due to the age of our roof, we needed the roof replaced and gutters added.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Shirley R.
09/2017
5.0
roofing
+ -1 more
It went great
Description of Work: My whole roof needed replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13
Response from Roof Rescue
Ms [Member Name Removed], Thanks for taking the time to review us! We appreciate your business. If you have any questions or concerns, please don't hesitate to contact me, Josh, or our office. Thanks Mark Franklin Roof Rescue 208-206-0995
ted T.
03/2017
5.0
roofing
+ -1 more
Rudy was very professional , on time and top notch material's were used , per his info. Very happy with all of what he did. Would recommend him to anybody.
Description of Work: New roof .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Tim S.
10/2016
5.0
roofing
+ -1 more
From the moment we talked on the phone until the job was done, our experience was exceptional. Mark came and met with us, discussed options, immediately worked up a quote, gave us an idea of time when they could start, and went to work. They completed ahead of schedule, did an exceptional job, completed everything as they committed, and were a pleasure to work with in all respects. We appreciated their professionalism very much. The roofers, by the way, were very pleasant and seemed happy to be there. Thanks, Mark, to you and all of your employees, for a job very well done.
Description of Work: Replaced the asphalt shingle roof
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Gay S.
09/2016
5.0
gutter repair, roofing
+ 0 more
Excellent! All work was done as expected. Total price was as quoted. At our initial meeting with Mark he was extremely detailed. He and his crew were prompt and professional. They began work on Friday and we left town that afternoon. We returned home to a beautiful new roof and no mess. The gutters were subbed out by Them as well and were installed just a couple of days later. They, too, were prompt and professional and left no mess. I would definitely recommend their work!
Description of Work: Roof and gutter replacement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Peter C.
07/2016
5.0
roofing, roof cleaning
+ 0 more
Very happy with the service provided and the work on my roof would recommend roof rescue to my family and friends.
Description of Work: Had ongoing problem with leak in cold storage room in basement, had a bunch of contractors out to find what was causing the leak but now one could tell me were the water was coming from. Mark from roof rescue came out and found the problem. We ended up replacing the whole roof as I did not want to put a bandaid on it I wanted it fixed properly.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
John N.
05/2016
5.0
roofing
+ -1 more
unknown
Description of Work: roof replacement, excellent work. very professional
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joy H.
03/2016
5.0
roofing, roof cleaning
+ 0 more
unknown
Description of Work: I have a beautiful, new, watertight roof! Mark runs an amazing business! He made sure everything was done right and that we were perfectly happy!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8
Response from Roof Rescue
Thank you for your business. We had a few problems on your roof, thanks for your help in working through them.
J M.
09/2014
5.0
roofing
+ -1 more
Everything went really well. Mark was very friendly and answered all of our questions. He took the time to explain all of the options and the pros and cons. We double checked what he told us with my father-in-law (he's a builder in a different state), and everything checked out with him. Since our job was a small one, Mark was able to work us in between two bigger jobs. He did a great job performing the promised labor, and went the extra mile to fix a couple loose shingles that he spotted on another part of our roof (free of charge). We were also shocked to see that he cleaned up after the job was done. We really appreciated the professionalism and quick response time. I'd highly recommend him.
Description of Work: Replaced section of shingles, added ice guard, replaced felt, and rain gutters. We were experiences problems with ice dams that caused water to drip down on to our porch and make for a dangerous passage. Roof Rescue assessed the problem and provided different options to fix the problem and meet our budget. Since the previous roofer had cut several corners, we opted to have Roof Rescue redue everything. We're looking forward to a winter without buckets of salt and ice picks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Response from Roof Rescue
Thanks for taking the time to write your review. We appreciate your business.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Gutters,
Skylights
FAQ
Roof Rescue is currently rated 4.6 overall out of 5.
Monday: 6:00 AM - 10:00 PM
Tuesday: 6:00 AM - 10:00 PM
Wednesday: 6:00 AM - 10:00 PM
Thursday: 6:00 AM - 10:00 PM
Friday: 6:00 AM - 10:00 PM
Saturday: 6:00 AM - 10:00 PM
Roof Rescue accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa