Lowes Home Improvement

ZERO STARS! Please, I’m begging you to not trust this company to do anything construction wise with your home or trust their project specialist .We have been dealing with a Home improvement NIGHTMARE For almost a year now & it is still not over. They are completely incompetent and the third-party construction company (LINDBERG CONSTRUCTION) that they send out to your home is a joke!! We had a $50,000 addition & deck put onto our home that has had to be redone 3 times & still isn’t done right! Do not trust the “specialist” JERRY DENTON that they send out to give you a quote, He won’t stick to the price agreed on and will add more and more cost onto the project telling you that it’s an “extra charge” even though You go through the quote with a fine tooth comb and ask specifically does this include EVERYTHING?? Once he swipes your credit card it is over!! Or the construction company LINDBERG CONSTRUCTION they send out to rip into your home. The construction guys consist of two teenagers that are idiots and are left with no supervision while they stumble through the project that you have paid for completely in advance!! They also complain the entire time about how busy they are but don’t start work until 10 every day, leave by 3 & take 3 day weekends almost every week and go on 2 vacations in the middle of your job. They will also LEAVE in the middle of YOUR PROJECT FOR 2-3 weeks while they slide in another project because I guess that one is just more important than yours!!! We waited for 9 months for $14,000.00 worth of patio doors through the winter while we heated our home at double the cost just to keep it slightly warm are still leaking!! They were ordered 3 times (by Jerry Denton) before they finally got the right size and could take out the ones that they had put in upside down and had plywood to fill in the gap’s through November, December, and January, the coldest months of the year. By the way the sliding doors don’t even open or close correctly and are a complete frustration! You Won’t be able to lock or secure your home at all during this time & they could care less!!! After months of going through the craziness we finally contacted the STORE MANAGER AARON Who told us he would be in touch a couple of times a week to give us an update on how things were progressing, HA! We heard from him two times and then he conveniently stop calling and won’t call back still to this day!! Having nowhere else to turn we called the corporate offices in another state after contacting the Better Business Bureau and all we get is the runaround from them & now they wont call us back either!!! The doors are still to this day leaking water from the roof into our home and don’t even slide open nicely, insulation around the doors is already falling off! & now we have water damage on the inside of the trim and Sheetrock that we have had to repair & paint 3 times. We have contacted absolutely everyone we can get a hold of through Lowe’s they told us that they will give us a refund of some sort for all of the inconvenience & problems we have had, they will conveniently stop calling us back, NEVER SENDING ANY COMPENSATION OR REFUND! NEVER BEEN SO ANGRY! We are a small business that saved for this project that we are now absolutely Disgusted with! I cannot express enough to not do any construction or home improvement project with Lowe’s or LINDBERG construction! We also have a deck that was absolutely nothing what we asked for & completely closed off a main feature of our backyard which is why we did the entire project to begin with! Completely cared less about us or this project! No reconciliation to make things right at all! Deck is already falling apart & has multiple gouge marks & scratches in decking. Looks like old material that he had sitting around. Center of deck is caving in after the first few months. See photos ⬇️ This is a multi million $ company that won’t stand by their work! We tried for 8 months to get somewhere with this company! Workmanship is a joke, Customer service from the highest level is a joke! DONT USE!

Three of the bathrooms in the house were completely remodeled. When the upstairs hall bathroom was remodeled, it was discovered that the bathtub drain system was broken. It was not repaired when the walls were torn down. The first contractor quit the job midway, and another contractor was hired. He worked on the downstairs bathroom and was supposed to repair the drain problem in the tub upstairs. it was not done. The tub did not drain and I had standing water for over a day. I called a drain service and they were not able to do it. They stated that the work should have been done when the walls were torn out. Needless to say, I called a licensed plumber who was able to access the tub through the downstair's ceiling. He replaced the drain and was able to pull out the piece that was plugging the drain. It was a $400 job. He informed me that the shower should have had copper pipe placed in it when it was remodeled. Our showers pipes were replaced with plastic. He questioned whether or not the contractor had a plumbing license because a licensed plumber would not have plumbed the shower in that way. It would be another major overhaul to correct it. Again, Lowe's is very willing to take my money, but not give me top quality service with appropriate professionals.

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Had an associate named Bryce who I would avoid if buying flooring from Lowe's. Beware that if you buy a remnant that they don't install it. No one informed us of that so we were left with purchasing pad and finding an installer on our own. Then when the purchase of the pad was done, Bryce didn't mark we were going to pick it up at a latter date. So, I spent three hours trying to get the pad we paid for that was suppose to be on hold. My whole experience with Lowe's in Idaho Falls has been disastrous.

Took three tries to get a price on installation of the doors and for new windows. Guys did a nice job of installing except that the the door handle was upside down. Took two tries to get someone out here to fix it. Then they never showed up or called on the day they were suppose to do the repair.

The carpet layers were working at the same time as the painter. They were not terribly careful and the painter had to go back and touch up a multitude of scratches. The carpet looks great and they completed the install in a timely fashion. We had continuous feedback and contact with the store.T

I was very happy with them. They were very careful and considerate while in my home. They completed the job in a decent amount of time.