FALLS CLEANING SVC

unknown

We first contacted Falls Cleaning 2 days prior to needing our carpets cleaned. Since this was such late notice we were very happy to hear that they were able to fit us in. We also asked if they could stretch the carpets and they said that they do not do this but will work with other contractors to have this done for us. The carpet stretching was really the most important service to us so we were very happy to hear that even though they could not provide the service directly it could be provided indirectly. The operator then said he would contact me later that day with the exact time of the carpet cleaning and stretching. After no call later that day (this should have been my first clue...) I called him back the next day. He claimed to have left messages with multiple contractors but had heard nothing back and so said he would call again. I thought this funny because whenever I have called a service such as this I typically get an immediate response on a weekday and have never had to wait until the next day for a response. That being said I gave him the benefit of the doubt and let it go. He said his cleaners would be at the apartment at 10:30 and assured me that he would call me by the end of that day with the details on the stretching. Again the day ended with no call. The cleaners were there at exactly 10:30 and were very informative and good to work with. They also did a very nice job cleaning the carpets. While the cleaners were at the house I called Falls Cleaning a 3rd time to try to get some details on the carpet stretching. The operator told me that he had finally gotten in contact with somebody and that the contractor would call me about the details. Again nobody called. At this point I gave up and contacted another restoration service who was able to get somebody in to stretch the carpets that very day. After all of this we found a bill for $330 dollars to clean the carpets in 5 rooms, one hallway and one stairway, total sq footage: ~1600 sq ft. This was discouraging as other carpet cleaning services in the area advertise $160-$200 for the same area. Long story short, although expensive, they appear to have done a very nice job as far as the carpet cleaning but completely dropped the ball on the other service agreed upon.