Carpet One Floor & Home

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We visited this store after a recommendation from my wife's sister. We love the look and feel of the carpet she has in her home and went in search of something similar. When we got there it took a little while for us to be helped. Once we were helped the gentleman was friendly and knowledgable. He answered all of our questions and made a few suggestions of course trying to upsell. Going off of only the measurements that we had taken in he gave us some ballpark figures on a few different styles and pads. Most of which was way out of our price range. We unfortunately wanted to have our cake and eat it too. We couldn't see buying cheaper carpet that we would most likely have to replace in 5 years. So our decision was to look elsewhere and/or hold off. Ultimately we have decided to hold off until we can afford the carpet we want.

We were customers of carpet one and asked for a referral for someone to help install a tub and do tiling work. They sent us Kerry Alexander who was one of their outsourced installers. This guy came to the job site once and never came back (after he had our deposit). After he made a series of excuses why he could not come back I asked him to either finish the work or return my deposit. In the end we won a small claims court against him. My issue with Carpet One, is that they directed us to him and then made almost no effort to help when we told them of our situation. They certainly showed very little care that they sent a customer to someone that screwed them. I think it was terrible unprofessional and I'll never go back.

We moved to Idaho Falls from another state. Prior to our move we picked out our carpet at the local Carpet One in the state we were moving from. We ordered our carpet by phone from Carpet One in Idaho Falls and also scheduled the removal of the old carpet and installation of the new carpet for our new home through them. They did the work when they said they would and even worked after hours a couple of nights tearing out the old carpet. The job was completed on time and professionally. We love the new carpet in our new home! We had a great overall experience and would have no problem recommending Keven and his crew. Friendly, courteous and knowledgeable!

This did not go well. We noticed that the carpet was not wearing very well right away. We called Carpet One and the salesman came by and said we were wrong and the carpet was fine. We called again a year later and they finally admitted that there was a problem. They sent a carpet inspector by who spent an hour inspecting and taking samples to go to "the lab". Samples were lost and another month elapsed. The owner of carpet one came by and acted very confused during the visit. We received a letter about two months later telling us sorry we can not make any adjustments.