Campbell's Quality Exteriors

Excellent jobs, both times. I would definitely hire them again or highly recommend them to friends. Window replacement for entire house was about $3,000 and fencing a large back yard was about $4,000.

They worked quickly and did excellent work.

Terrible! They never even bothered to call me back with an estimate or let me know they didn't want to do the work or anything. I even called the office and talked to the receptionist about it and they still never called me back. Terrible customer service!

Terrible. They couldn't bother calling me back with a bid or to tell me they didn't want to do the job.

The person I spoke with was not interested in helping us out being we live in Hamer which isn't any further for them to drive then Rexburg. It was upsetting to say the least. He was rude and obviously didn't want our business

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Service and product was top notch in every regard. I would definitely e this company again.

READ ABOVE COMMENTS.

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July 23, 2014 I am writing this because I have been very displeased with the service I received from Campbell’s Quality Exteriors. We have several rental properties and have spent literally thousands of dollars upgrading them with siding and roofing materials and products from Campbell’s. For many years, we received great customer service but I feel this great customer service no longer exists. Recently, I was preparing to sell one of our rental homes. I wanted to have two doorframes and molding wrapped with sheet metal. It had been a while since we upgraded any properties. Since I had been a loyal customer, I called Campbell’s to see about getting the work done. I was told they were very busy and it would be several weeks before they could fit me into their schedule. Obviously, I did not want to wait several weeks and said that perhaps my husband would be able to wrap the doorframes. I inquired about the sheet metal coil for the wrap and found that if I was willing to use a remnant left over from a prior job I would not need to purchase a whole coil. On June 24th I went into Campbell’s and found a satisfactory piece (in gray) at a fair price and paid $28.41 for it. I soon realize my husband was too busy to wrap the door frames, I decided to paint them white. I was planning to return the remnant coil piece but before I returned it I found someone else to do the work. I liked the look of the doors with the white paint and decided to select white instead of using the gray for the wrap. He came the same day, used his materials and installed the wrap. A couple hours later, the work was complete. Now that was great customer service. l went to Campbell’s on July 17th to return the remnant piece of coil. I explained that I would not need it since my husband was not able do the work and I had someone else to do the wrap. Kim, the owner/secretary was extremely reluctant to do a return for the coil and said that she would need to ask Reuben (her husband). She said that since they had given us a good price on the remnant and because someone that was not one of their installers did the work, so she couldn’t take the return, she continued to say she would need to ask Reuben. I felt surprised she couldn't make a $28 return decision. After all, we have spent so much money with them and planned to continue purchasing products. In frustration I said, “That is fine, ask Reuben, and if there is a problem I will come back to get it”. I explained that I would have liked to use someone from Campbell’s, but their schedule was several weeks out before the work could be completed. She again stated that since we had someone else do the job she would have to ask Reuben. It was at this point that I said, “never mind, I will keep the coil” and I left. I felt to get this kind of customer service over $28. was absolutely UNBELIEVABLE!!!! I will never inconvenience them again and I would not recommend them. Customer service is not their strength, and in my opinion, if you don’t have good customer service you don’t have much.

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All was ordered in a timely manner. Installed when scheduled and in timely manner. Also to our satisfaction.

The estimated start was mid-August, that actual start was the end of August. The work on the deck didn't start on time, but that was to be expected when dealing with construction projects. Since they were working on another project. When they can actually start your project depends upon what problems occur on the project that they are working. Problems means delays. In fact while working on our deck, a problem was found with some of the joists, which meant they had to be replaced. That meant it would take longer to complete. Which meant that the next job in the queue would be delayed. The deck is a two tier deck with the lower deck having some privacy screening and many deck boards needing angle cuts, so it was not a simple deck job. The person doing the job knew is stuff and did the work as though it was his own house. The quality was outstanding. The railing, the privacy screening looks great. He made two benches, one attached, and one we could move. They come out great and match so well with the deck, because he used both the Fiberon and the vinyl that was used on the railing and posts. We knew that we wanted to add an automatic awning in the future . Since it would not be attached to the house, we researched what the attachment requirements would be and discussed it with Campbell's staff. They determined we needed some higher posts and support structure at the top. We did this prior to signing the contract. If you are planning to do other things in the future, be sure to discuss this with them. Campbell's did our roof several years ago. We selected a metal roof that looks like shingles. But we found that in the spring, when the snow starts to melt, large chunks would come down. Two years ago, we asked them about snow guards. They did some research and talked with the manufacturer and came up with what we could use. We had them add some about the garage. The first year they worked great - we had no snow. Last year one came off, which allowed some of the some to come down. But the rest worked. They replaced the one that came off and we had more installed along the front of the house. We obviously like the work Campbell's does because we have had them do so much. In fact we will probably have some more work for them next year.

We had a bid for new windows, an exterior door, two storm doors and attic insulation. Payment in full was given to Campbell's up front--bad mistake. 9 weeks later we are still trying to get the correct exterior door installed and the second storm door installed because the wrong door style of door was ordered for the exterior door and the wrong size storm door was ordered for the storm door. Campbell's did not even start to order our doors for 3 weeks after we paid them. Then it took another 4 weeks to get them to come install the doors (which were wrong). They will not return phone calls when you call and leave a message. The secretary is not polite when you call and often makes excuses for the owner. I was treated like I was not telling the truth when I told him that he had not ordered the correct exterior door. We had changed our mind on what type of window we wanted so when we went to pay them we sat down and looked through a catalog and we told him exactly the door that we wanted. Because the owner did not write down the door #, he ordered from his memory and ordered the wrong door. At this point we would not recommend this company and we will definitely not use them again.

Campbell's Quality Exterior did a professional job on the entire project. The house had an add-on section that had outside electrical conduit that made it more difficult but they were able to cover the conduit during the siding installation. We are pleased with the look and quality of the work.

na

Work was done very efficiently and it looked great when complete.

They did a good job, and I was pleased with windows. I was not happy with the gate they put in because it fell apart twice. I thought that their prices were a little high as well.

Poor

The overall experience was excellent. They came within a couple of days of calling them. They were good about giving us the quote and getting everything to us, but they didn't get back to us when we got the insurance taken care of. They were punctual and responsive.

Regardless of the snow storms, and cold temperatures, Campbell's started the work and finished the when they said they would, and within their estimated cost proposal, they made no excuses for anything, they didn't have to, they are one of those rare businesses in the area that is totally true to their word.

Things went very smoothly. The workers were well trained and experienced. Usually there was only one person working, so the process took a long time, but the end result was great. When we told the siding installer that we were having company coming for July 4th, he got more men over to meet our deadline. We appreciated that.