BRADY'S

Description of Work: I ordered a new water softener and the install and subsequent warranty repair couldn't have been more positive from Sales to Service.

Description of Work: fix a vacuum cleaner for me.

Description of Work: They checked out two older sewing machines. They were honest regarding they machines. One was on it's last leg and I should not put any more money into it. I will use it until it dies. The other was serviced and works great. Very nice people.

Description of Work: .

Description of Work: Repair a leaking water softener.

Description of Work: Repaired old sewing machine

Description of Work: Brady's in Idaho Falls constructed or added a sun room onto my home in October 2005. The home was built in 2001 and was part of the Idaho Falls area parade of homes in 2001. During the winter months following construction of 2005 and 2006 the siding just above the sun room were Brady's would come loose and flap in the wind, this is the area of siding that Brady's had altered in constructing the sun room. When I called Brad Brady about the problem asked him what he was going to do about it, he said where Brady's messed it up, he would have one of his service reps come by and fix it. When I asked who he would be sending, he was one of the same people who constructed the sun room and I said that would be the same person who did the poor quality work in the beginning,and when I said that was not acceptable, and that we needed to hire a regular experienced siding company, and that Brady's needed to pay for it, Mr. Brady promptly said he could not do that and that is when discussions ceased. So after a couple of years of stuffing the siding back together, I finally called Jerry Wright at Wright Roofing in Idaho Falls and he sent out a tech to fix the damaged siding, which cost me $270.00. A few months later the siding comes loose and starts flapping in the wind again, Wright's never fixed the problem. I even had people driving by my house stop to tell about my siding hanging off. Finally after 4 plus years of getting up on a ladder tucking the siding back in, I'd had enough, even feeling totally ripped off Wright's, in early summer of 2011, I again called Mr. Brady, and called, and called.... until finally he was tried of getting messages from me, he returned my calls and said he would send someone out to fix the siding,because his exact words, "they had messed the siding up." So again, I waited and waited and called and called, until Mr. Brady again got tired of hearing from me, and reluctantly sent his service tech by, again the same guy who messed everything up originally. Again with a strong feeling of Mr. Brady's poor intent to make things right, I agreed to let them do the repair, and again they were doing the work half a**, adding totally mismatched replacement siding, exposed screw heads placed through the face of the siding panels, bulges panels, calking all over the place where they had worked, no protective measures taken to protect the framing of the expensive sun room from mud caked shoes,resulting in permanent unsightly damage to the framing. After Brady's service techs had completed their 2nd messy job, the one who originally messed things up, with Brady gaul, present me a bill for more than $500.00, you've got to be kidding me, you messed up the siding in the 1st place in 2005 and put me though almost 5 years of h*** having to deal with it since, and now you want me pay again. The service tech said he would give the bill to Mr. Brady and let him handle it, I said "okay" and he left. Same day, Brad Brady called to say Brady's would eat the costs of the repair, because they had messed the siding up in the beginning. Now 4 - 5 months later the same siding problem continues with no improvement, loose and flapping in the wind. I'm tired of dealing with Brady's and Brad Brady, so just recently, I called a reputable siding company to fix the siding problem, they have quoted $440.00 to fix the area only messed up by Brady's, so if the siding is finally fixed this time, I will have spent over $700.00 to fix poor workmanship and customer service of Brady's in Idaho Falls. OTHER Poor Quality Workmanship and Service Issues from Brady's include: 1. The original bid called for 3/4 inch exterior plywood for the deck flooring, Brady's installed 1/2 inch OSB, because the sun room contains a hot tub, which was also purchased from Brady's, and if the hot tub were to ever leak and flood the sun room, I still have concerns about the OSB holding together, not warping, etc., 2. The 21 foot glued laminate beam Brady's reps did improperly installed (e.g., upside down) . Later, I had iron works company add a support column (cost - $200.00) to minimize any potential sagging later, 3. When Brady's reps installed the treated 4x4 posts supporting the deck the sun room sets on they inserted the ends they cut or the untreated ends into the ground, instead of installing the cut ends upward. I have always understood by putting the cut ends of treated posts into the ground, it will eventually cause the posts to rot off, 4. At the same time i purchased the sun room from Brady's, I also purchased a new Jacuzzi Hot Tub from Brady's with an ozonator (cost - $270.00), Brad Brady sold me on the ozonator because he said it would keep the tub cleaner. Approximately 2 years after the purchase, the hot tub strung a major leak while my wife and I were at work and in the dead of winter, I called Brad Brady because the hot tub was only 2 years ad it had a 5 year warrantee , I told Mr. Brady the problem, and he promptly sent a service rep. The service rep said a bad ozonator cause the leak, and it need to be replaced or removed, but conveniently the ozonator only had a 2 year warrantee, with all the other unexpected costs and problems I told the rep to remove the ozonator, fixed the leak, took the ozonator with him and I cleaned up the mess. 5. The metal flashing installed the length of the roof of the sunroom and at the bottom of siding they had damaged,instead of being placed under the 1st siding panel above the sunroom, it just tacked and sloppily calked, which with in a year was leak rain water onto the interior and carpet of the sunroom. It is hard to sum u my emotions and feelings over the last 6 years of dealing with Brad Brady and Brady's, over something I spent a lot of money for and continue to spent a lot of money to keep from turning into a pile of crap. I'm sharing this in hopes no one else falls into the Brady trap like my wife and I have to deal with ongoing costs, disappointments, a damage to their beautiful home like my wife and I have.

Description of Work: Brady's services my wife's sewing machines, we also bought a pool table from them