Battleson Flooring

Our experience with Battleson's was very difficult. Poor customer service was obvious from the beginning. Guy doesnt show to come measure our square footage. I have to call and remind him a few days later. The only reason we did business with Battleson's was because they had installed the carpet in our upstairs (the decision to have them install the carpet upstairs was not made by us) I spoke with a few different sales representatives during the process. I was told they did not have the same carpet as my upstairs, but they did have a carpet made by the same manufacturer that was the exact color. Unfortunately, after the carpet was installed, I called them because it was apparent it was not the exact color. I never got a call back from the Manager. 1.5 weeks later I emailed. I was informed it was "the closest color they had to my upstairs carpet". Wish I would have known, I would have saved myself almost 1k and went with the other company we were looking at that had a "very close" color. As frustrating as this was, it was the way things were handled from beginning to end. Had they acknowledged the mistake (or really tried to do anything to make the situation better I would be okay with it) It is obvious Battleson's doesnt care to provide a good service or experience. No attention to detail. The representative hasn't responded to my 2nd email, and that was a common theme as I asked questions and was doing my research at the beginning. Responds to emails in all caps. Common email courtesy and common sense says you don't email in all caps.

unknown

The installation went well and they arrived and finished when they said they would. I also asked for them to restretch existing carpet which they did at a later date. They were great to work with and we couldn't be happier with the results

Not everything went per the plan. BUT after the job was complete, we wee completely satisfied First the carpet didn't get ordered on time by the carpet company sales rep so Tim had to jump through some hoops to get it delivered On time. Two different installers were used and after the install was complete we found that one room's carpet (with a pattern) had a visible seam. The second installer worked on the seam to attempt to hide it and we were told to let the carpet relax for a couple of weeks to see if the "peaking" would relax. After three weeks, I was not satisfied, and called Jason Battleson. He asked me what I wanted him to do to fix the problem and I asked him to come by and look at it which he did the same day. He came by and agreed without question that the seam needed to be recut and re-seamed at no additional expense. I felt like if I had asked him to replace the entire room, he would have probably done it to make me happy Fortunately that was not required and It looks great now and Battlesons handled the entire ordeal very professionally! Highly recommended!