POOL DOCTOR

unknown

They arrive on the date and time that they said they were going to be.

I use them on a yearly basis and I've used them for the past 5 years. I've used them for the convenience because they're close. The reason I don't give them straight A's is because I wasn't too contented one time.

They showed up on time and the guys were nice; but that’s about it for the service. I have given this company several chances and now I'm done with them. I used them to close my pool last year. They disassembled all the pump parts and added chemicals for winterization. Being that they “closed” the pool I chose to use them to “open” the pool hoping that they would know how to put everything back together. When they came back, they reassembled the pump parts and added more chemicals. One of the techs showed me some sort of valve that had a crack in it and said I would need a new one before they could do anything. I quickly ran out and purchased this ($30) valve. The person at the supply house said that it was cracked due to water freezing on the inside. I reinstalled the new valve and the techs fired up the system. In their eyes, they were done and quickly wanted their money. After they left, I went to check the pool room, it was a wreck!!! -sand and water everywhere, water was dripping from the filter and from around some pipes. I also noticed the brackets that held the pipes to the wall were now falling off. Apparently, when the techs were reassembling the pumps, they also sprung a leak which cause water to saturate the drywall in the pool room. I called the office to speak with the owner (Dave). A lady named Brandy intercepted and really tried hard to resolve the problem rather than letting me talk to the owner. I mentioned to her that I felt it was their fault the valve cracked as they were the company that "closed" the pool for winter. I explained the other problems as well. She said she would have the Supervisor (Rich?) call be back ASAP. I never did hear back from this guy. The techs showed up the next day to sweep up the sand and attempt to fix the leaky filter. They never did pay for the valve! It is now over a month later and the filter is still leaking. I’m not sure if I even want these guys touching my pool ever again. Last year I bought a very expensive bottom cleaner from this company. It has not worked properly since the day it was installed. I called to complain. They sent a guy out; he started by telling me that this item was junk! -It was their sales guy (Mike) that recommended this model of cleaner! To this day, this item still doesn’t work properly. I really feel that the owner does not care about his company, and for this reason, I will not be using them in the future. I will also be telling everyone I know about my experience. I have another person coming out to look at the leaking filter next week. It’s a shame that I have to pay twice because some business owner has horrible business practices and inept employees!